ByDid Marston’s Ignore Your Complaints? — Here's What To Do!
If you enjoy going to the pub with friends, you may have experienced some problems with food, drinks or service. If you are not quite sure how to file a , DoNotPay can help. We make issuing complaints with the companies that you frequent most often quick and easy, with little stress.
Marston's is a British pub and hotel corporation, owning and operating approximately 1500 pubs and employing over 12,000 people throughout the United Kingdom. They have been in business for 180 years, but only started operating under the Marston's name more recently. Their pubs offer drinks and dining for different preferences and occasions.
Complaints in the Hospitality Segment
Many complaints in bars and pubs seem to target service. Poor or rude servers and the time between ordering and getting served seemed to be the primary issues that consumers complain about in bars and restaurants. Others complain of inferior quality when it comes to food. There are others that complain about the venue itself, such as excessive noise, unsanitary conditions, or crowded areas. Of course, complaints can be more serious, such as injury or illnesses caused by food or the surroundings.
How to File a Complaint With Marston’s on Your Own
If you have a with your food, service, or any other condition of your visit to any one of the Marston's locations, you can file a complaint on your own. You can find on their website, a pubs code. If you feel that they are not complying with the Pubs Code, you can use the complaint procedure as follows:
Contact Marston's in one of the following ways:
| Address | Marston's House, Brewery Road, Wolverhampton, WV14JT |
| complaints@marstons.co.uk | |
| Phone number | 01902 7118 |
- Direct your complaint appropriately and offer as much detail as possible.
- If you are dissatisfied with the resolution that you receive initially, you can ask to speak to a senior member of the team. Be specific as to why you do not agree with the initial resolution.
- If at this stage, you are still not satisfied with the outcome, you can refer your complaint to either the independent Advisory Group or the relevant Ombudsman. This is reviewed by independent personnel, who will render an impartial decision.
How Can DoNotPay Help Resolve My Marston’s Complaint?
Filing complaints on your own can be difficult and time-consuming. If you were to download a copy of the Pub Code, you would have to read through 53 pages! DoNotPay can help you file your complaint in just minutes and you can resume your life without worrying if your complaint was handled properly.
This is all you need to do:
- Search for DoNotPay's Other Customer Service Issues Product.
- Select the option that best describes your complaint.
- Enter Marston's as the company you are dealing with.
- Provide DoNotPay with the details of your complaint.
Easy! Quick! We do the work for you so you can spend your time doing other important things. We will contact Marston's and file the complaint on your behalf.
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