ByHow To File LiveWest Complaints the Easy Way
LiveWest is a housing association managing homes across the South West. The Association believes in providing homes for everyone and facilitates the efficient acquisition of houses from Cornwall to Gloucestershire.
You may want to file a when you are not satisfied with their services, they have breached the terms of the contract, or have experienced poor customer service. However, filing complaints against an association on your own can be frustrating and with the lengthy process, exhausting.
There’s no need to go through such a tedious process. DoNotPay can help you file your complaints efficiently and easily. You can also use the app in resolving customer support complaints with the following companies:
How to Make a Complaint to LiveWest
You may experience problems such as delays in processing your home, non-disclosed repairs in your newly bought home, or poor customer support responses. In such cases, LiveWest provides a customer complaints platform for addressing such issues. You can use any of the following methods to file your .
Website Contact Us Page
You can use LiveWest’s contact us page to file your LiveWest complaints. If you choose these methods, you must fill out the customer complaints form with the following details.
- Personal information
- Type of complaints
- Details of the complaints
- Propose solutions to the problem
Phone
LiveWest’s customer support hotline is available Monday to Friday from 8 am to 5 pm. Upon making contact, you must state your LiveWest complaints to the customer support department. Depending on your complaint, customer support will inform you when your issue could be addressed.
An email may be convenient if you want to articulate your complaints in detail. The response time could take longer though.
You can also write formal complaints to LiveWest customer support and send them to the address below Unfortunately, this method is slower since customer care support has hundreds of calls and emails to respond to.
|
How to Reach LiveWest Customer Support | |
| Website | Contact Us |
| Send a Message | |
| Drop a Line | |
| Phone Number | 0300 123 8080 |
| 1 Wellington Way Skypark Clyst Honiton
EX5 2FZ | |
Alternative Ways to File a Complaint Against LiveWest
If LiveWest does not resolve your complaints satisfactorily or you want to file other complaints against the association, there are alternative options.
Alternative Dispute Resolution (ADR)
ADR is an efficient dispute resolution method that can help you avoid lengthy processes. There are two main approaches involved in an ADR dispute resolution:
- Mediation – An independent mediator helps conflicting parties resolve their disputes amicably – The parties reach a mutually acceptable outcome.
- Arbitration – An arbitrator listens to both sides of the dispute, analyzes the complaints and decides on facts.
In the UK, there has been a constant increase in ADR schemes due to their convenience in getting things resolved.
Ombudsman
If you decide on this direction, search for an ombudsman who fits the association’s sector from the ombudsmen’s list. For an ombudsman to consider your case, you are required to prove that you have taken your LiveWest complaints through the association’s complaints procedure, and the association believes there is nothing to be done to resolve your complaints. It’s important to ask for a letter of deadlock from the association to show you have done all there is to be done. The Ombudsman acts as an independent referee. He/she evaluates both sides of the dispute and establishes an amicable solution. An ombudsman can only address disputes involving service or administrative errors.
Small Claims Court
If you still feel the decision made by the ADR and ombudsman is unfair or feel the association has breached its contract, you can use the small claims court as the final solution. Still, you will need to demonstrate that you have tried all other alternatives available to seek redress. It’s worth noting that the maximum financial compensation you can claim in small claims court in England and Wales is £10,000 in Scotland, £5,000 and £3,000 in Northern Ireland.
Get Any Customer Service Issue Resolved With DoNotPay
DoNotPay can help you resolve any customer support issue you have with LiveWest and we can do this by contacting them for you. All you need to do is provide us with the details of your complaint, and we will generate a demand letter quickly.
Just follow the simple steps below to use DoNotPay’s Other Customer Service Issues product and get compensated:
- Choose the Other Customer Service Issues product
- Select the option that best describes your issue.
- Enter the name of the company that you are having a problem with.
- Provide us with the details that will help us solve your case.
That’s it! DoNotPay will review your request and take the necessary steps to complete it. We’ll contact the company for you and make your demands!
DoNotPay can also help you file customer support complaints with other companies such as:
- Starbucks
- Carshield
- BBC
- British Gas
- Hermes
What Else Can DoNotPay Do?
Resolving customer support complaints is only one of the many things we can do for you. Other services we can help you accomplish include:
- Chargebacks and refunds
- Airline flight compensation
- Parking tickets
- Small claims court
- Negotiate hotel bills
- Free trials
- Standardised documents
and we will be glad to help you file a LiveWest complaint as well as resolve other issues that you may have.