Easily File a Formal Complaint Against Kwik Fit Online

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Easily File a Formal Complaint Against Kwik Fit Online

Kwik Fit is a UK-based company that offers car servicing and retailing to its customers. They offer a wide range of services, from air conditioning recharge, windscreen repair, MOT testing and oil changing to specialising in exhausts, tires and brakes. But one way or another, you may as Kwik Fit may fail to meet your expectations, and you may be disappointed by their services. Whether you were served by unfriendly staff or were erroneously overcharged, it is well within your rights to contact Kwik Fit regarding any complaint you may have about their services.

Don't know how to get started? Worry no more; DoNotPay has your back. In this article, we will give you a step-by-step guide to help you figure your way around voicing your complaint to Kwik Fit. Moreover, we are here to step in and take care of everything on your behalf if you cannot handle the entire process on your own.

How to Contact Kwik Fit to Make a Complaint

You can use several platforms to contact Kwik Fit and to them.

Kwik Fit's Customer Service Information

Customer Service Phone Number0800 757 677
WebsiteFeedback and Comments
Twitter@Kwik-Fit (UK)
FacebookKwik-Fit (UK)

You can reach out to their customer care staff between 9:00 am and 6:00 pm, Monday to Sunday. However, you should be aware that calling, emailing or filling out a complaint form on their website will not always get you a fast reply or a reply at all.

Luckily in this day and age, you can even voice your frustrations by posting your complaint on their social media platforms. Using social media platforms will pressure them to reply to your complaint quickly in the interest of protecting their reputation. If you are trying to get a quick response from their customer care staff, this is the appropriate channel for you to use.

Alternative Ways to File a Complaint Against Kwik Fit

So, what steps should you take next when contacting their customer care team has not resolved your complaint? There are other, more assertive steps to get your complaint tended to.

ADR (Alternative Dispute Resolution) Schemes

If you are looking for a way to resolve your issue with Kwik Fit without having to go to court, you could opt for methods involving an unbiased third party. These include:

  1. Mediation – the third party will help you and Kwik Fit create a mutually beneficial outcome.
  2. Arbitration – the third party is well informed on the facts regarding the complaint, and they make a decision that might be binding to one of the parties or both.


The next option you could consider is taking your complaint to a motor ombudsman. This is an impartial person who helps handle complaints about companies. Due to their impartial nature, they will not take any sides and will conduct their investigation of the complaint before making the appropriate decision.

You can submit your dispute to an ombudsman online. However, note that an ombudsman will not handle your complaint if court action is already underway. Engaging an ombudsman is advised only after you have reached out to Kwik Fit first and given them a chance to resolve your complaint.

Small Claims Court

Suing Kwik Fit is also a viable way of getting your problem catered to by the company. This step is advised only after trying all the other options without much success. Fortunately, DoNotPay can help you send demand letters to Kwik Fit in small claims court, so you do not have to feel overwhelmed by the process.

DoNotPay Can Get Your Complaints Resolved Quick

Do you need your heard and catered to quickly? DoNotPay offers reliable solutions to get your complaint prioritised and appropriately handled by the customer service team of Kwik Fit without having to wait for long hours on hold or have your requests ignored.

Here at DoNotPay, we prioritise our client's satisfaction and will strive to ensure your issues are handled appropriately. All you have to do is give us comprehensive details regarding your complaint, and we'll handle it from there.

To get started, visit the DoNotPay website and depending on your issue, you can choose one of the following products:

  • Manage Subscriptions
  • Skip Waiting on Hold
  • Negotiate Bills
  • Warranty Claims
  • Send demand letters to Now

Choose the product that will best address your complaint and once you have keyed in all the required details, we start handling your complaint. DoNotPay will review your request and take the necessary steps to complete it. We'll contact the company for you and make your demands!

Easy, right?

Get Any Customer Service Issue Resolved With DoNotPay

You did not think we only cater to Kwik Fit complaints, did you? DoNotPay can help you deal with any company and get your issues addressed. These include:

What Else Can DoNotPay Do?

Need help with anything else? DoNotPay offers various solutions to help you fix whatever issue may be troubling you.

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