ByHow to File a Just Eat Takeaway Complaint Online
Just Eat is an online food delivery service that connects roughly 30,000 restaurants to consumers. As frustrating as it may be, things do go wrong with food orders from time to time. Maybe you received an incorrect order, your food was too cold, or the delivery took too long.
Filing a can be incredibly frustrating and time-consuming. Same with many fast food services, such as Starbucks and Chipotle, the process can be tedious and it’s sometimes difficult proving your complaint.
DoNotPay has the best complaints resolution process to ensure you get your money's worth of compensation for damages or services not rendered. Read on to learn more.
How to Make a Complaint Against Just Eat
While many companies such as Virgin Media, British Gas, and BBC have made attempts to make their customer complaints and resolution processes as straightforward as possible, others are still lagging. is also at the forefront of online services with an easy-to-use customer complaint process.
You can now file your complaints against Just Eat using the following channels:
1. Phone Call
This is perhaps the quickest and most commonly used channel for lodging complaints against the food order and delivery service. Simply call 0345 561 0156 to connect with a Just Eat customer agent to resolve your complaint.
We recommend calling during working hours to connect with a customer representative. These are Monday to Friday from 8 am to 6 pm, and Saturdays from 9 am to 1 pm. If you're lucky, you'll be connected with a customer agent quickly and your issue will be resolved within the shortest time.
2. Live Chat
You can also talk to a Just Eat customer service agent through the company's Live Chat system. You simply need to start a live chat with a customer representative and wait to get connected with the next available agent. Once connected, you should be able to file your complaint and hopefully get your issue resolved.
3. Email
You can also contact Just Eat through their email at shop@just-eat.co.uk. Ensure you're as detailed as possible when lodging your complaint. It may take a few working days before receiving a response from the Just Eat complaints department.
4. Social Media
Customers can also file complaints against Just Eat through their social media pages. Simply write your complaint and tag the official handle. A customer representative will get back to you soon to try and resolve your complaint. The table below highlights all the social media pages of Just Eat:
| Ways to Contact Just Eat Customer Support | |
| Website | Help Center |
| Send an email | |
| @JustEatUK | |
| @justeat | |
| YouTube | Just Eat |
| Connect on LinkedIn | |
Reasons Why Customers File Just Eat Complaints
It's not uncommon for customers to complain about food orders and deliveries from or any other online food order and delivery service. Things can go wrong sometimes, most of which we can control.
This section highlights some top reasons customers contact Just Eat:
- The order wasn't properly cooked
- Update of account details
- Incorrect order charges
- Missing food items
- Delayed or refused refund
- Food was cold
- Bacteria grew on food
- The wrong order was delivered
In most instances, contacting Just Eat customer hotline, requesting a refund, or filing a complaint can be difficult. Here's where DoNotPay comes in to help you with your Just Eat complaints. Our team of professionals works round the clock to ensure your complaint is resolved within the shortest time possible.
Get Your Just Eat Complaint Resolved With the Help of DoNotPay
It's no secret that connecting with a customer service representative can be long and tedious, especially for a large company such as . While many companies such as Hermes, Royal Mail, CarShield, Ofcom, and Tesco have made it their mission to provide customers with the best complaints resolution processes, they still aren't as smooth or quick as many people would like.
DoNotPay helps make filing your Just Eat complaint quick, easy, and more successful. We work diligently for you to avoid the painstaking process of waiting in line for a customer representative to pick up your call or reply to your message.
Simply follow these simple processes to get started:
- Visit the DoNotPay website
- Choose the 'Customer Service Issues' product
- Select the issue that best describes your complaint against Just Eat
- Next, type the name of the company (Just Eat)
- Be as precise and detailed as possible when filing your complaint to help resolve the issue faster
- Submit your complaint ticket
And that's it. As you can see, filing a complaint with DoNotPay is fast and easy. The process takes just a few minutes. Our team will start working on resolving your complaint against Just Eat immediately and get back to you within the shortest time possible.
What Else Can DoNotPay Do?
DoNotPay does so much more than just help customers file complaints. You can also use the app to solve other life challenges such as the ones below:
- Chargebacks and refunds
- Small claims court
- Fight illegal parking tickets
- Airline flight compensation
DoNotPay is the best online platform to help you file your complaint against unjust service provided by big-name companies. and find easy solutions to nagging issues that you may have.