File a Complaint Against John Lewis and Get Compensated

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File a Complaint Against John Lewis and Get Compensated

John Lewis is a retail brand that operates across the UK. Under the umbrella of its parent company, John Lewis & Partners, John Lewis currently boasts 34 shops and an online store that delivers to hundreds of Click & Collect locations. Like other retail outlets, John Lewis complaints are common, and sometimes, they are not handled in a swift and satisfactory manner.

If it's been taking too many calls to have your resolved or if the company has taken too long to respond, you might want to try other avenues for a smoother and quicker resolution. That's where DoNotPay comes in. We have developed a platform that allows you to skip the wait times, repeat calls, and unresponsive customer service. We do all this on your behalf and ensure that all John Lewis customer complaints receive a quick and satisfactory resolution.

And that's not all. We can also help you handle your complaints with Starbucks, BBC, Chipotle and Virgin Media, among others. Our aim is to always ensure your issues are handled promptly by making the complaints process fast, easy and successful.

How to Contact John Lewis to Make a Complaint

If you are not happy with something, the first step should be to contact the department. You can reach them by contacting customer service by phone, email or post.

By Phone

You can make a John Lewis complaint by calling the Customer Service hotline. This option is available 7 days a week from 8 am to 9 pm. A customer service rep will receive your complaint and if they are not able to immediately resolve your issue, they will connect you to the John Lewis complaints department.


You can use the John Lewis complaints email to make a complaint. Use the Customer Service form which connects you to the customer service team. You will be asked to provide the following details:

  1. What your email is about: State the nature of your problem by choosing from a drop-down menu
  2. How customer service can help: There is a drop-down menu for that too that provides options such as faulty or damaged products.
  3. Where you bought the item: Was it a John Lewis shop or the online store?
  4. Shop's location
  5. Personal details: Your name and contact information
  6. Supporting photos: This is optional and you can share up to 6 images that show what your complaint is about
  7. A message that gives more details about your problem

After providing this information, hit submit and give customer service up to 24 hours to respond.

By Letter

You can send John Lewis complaints department a letter that states the nature of your complaint. You can also use this option to escalate your issue if you are still unhappy with the resolution provided by the customer service team.

If you are still unhappy with the resolution, you can email the Head of Customer Service Team.

Here is a quick summary of how you can contact John Lewis complaints department:

Ways to Contact John Lewis Customer Support
Online FormCustomer Service Form
Phone Number03456 050 144
PostCustomer Relations Department

John Lewis & Partners, PO Box 3586, Glasgow G73 9DW

Alternative Ways to File a Complaint Against John Lewis

If you have tried the options above and still did not receive a satisfactory response, you can use these alternative ways to file John Lewis customer complaints:

  • Alternative Dispute Resolutions (ADR) Schemes
  • Ombudsman
  • Small Claims Court

Alternative Dispute Resolutions (ADR)

ADR schemes provide an option for consumers who feel that their issues have not been addressed properly. Instead of going to court, ADR offers other options for dispute resolution, including mediation and arbitration. The UK has several ADR schemes that serve the retail industry. As a quick reminder, make sure that you have used the John Lewis complaints procedure before you approach an ADR scheme. A good place to start is the RetailADR. Follow the steps provided to start your complaint.


If using ADR is not helpful, the next option is to contact an ombudsman. You can use a financial ombudsman if you have tried to contact John Lewis about ADR and did not receive a response and you paid using any of these options:

  1. Credit or debit card
  2. PayPal
  3. Mobile payments options such as Apple Pay
  4. Finance agreement

The financial ombudsman will review your complaint and let you know what steps to take.

Small Claims Court

The small claims court provides another alternative to resolve your dispute. You will need to write a letter to John Lewis detailing your name and contact information, the nature of your claim, and what you want the company to do about it. The letter should also state how much you want from them, including how you arrived at that figure. Offer them a 14-day deadline to respond, after which you'll start court proceedings.

If they do not respond or do not comply with your requirements, you can fill in the claim form and mail it, or make a claim online. Small claims court work for amounts less than £10,000.

Get Any Customer Service Issue Resolved With DoNotPay

If you and want to bypass all these steps or have tried the options and failed to receive a resolution that works for you, DoNotPay can help. Here’s what to do:

  1. Choose the Other Customer Service Issues product
  2. Select the option that best describes your issue. This could be requesting a refund, disputing a charge, returning a purchase, suing a company, or making warranty claims
  3. Enter the name of the company you are dealing with
  4. Provide the details that support your case

DoNotPay makes the John Lewis complaints process easier and quicker by automating the process. Once you contact us and provide relevant information, we will:

  • Review your request
  • Contact John Lewis complaints department
  • Make the complaint, and
  • Make follow-ups until you receive a resolution

What Else Can DoNotPay Do?

DoNotPay makes it easy to deal with customer complaints by providing a platform that is easy to use and provides fast results. Feel free to use our platform to resolve issues such as:

You can also check out our other products by signing up to DoNotPay today.

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