How to File a Complaint Against Harrods Online In 4 Easy Steps

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to File a Complaint Against Harrods Online In 4 Easy Steps

From the magnificent architecture of the Knightsbridge location or the length to which their website mentions Rolex, Prada, and afternoon tea on the same page, you might feel as though you have disgraced the Queen herself by merely mentioning in the UK.

If you were to boil off all of that British prim and proper lifestyle, you would find a major league retail establishment complete with major league problems. Yes, even Harrods can make a mistake and yes you can file a complaint against them.

Let's look at this legendary British retailer and how to go up against them with the proper tools provided by DoNotPay at your side.

The Procedure For Filing a Complaint Against Harrods

To file a Harrods complaint, go to their Contact Us page and send the details using the form they’ll provide you. You can also contact Harrods via:

How to Reach Harrods Customer Support
Phone Number+44 (0)20 7730 1234
In-Person87-135 Brompton Rd, London SW1X 7XL, United Kingdom

Learn More About Harrods Customer Service

If you feel certain your complaint can be dropped by the problem being handled through Customer Service at Harrods you are in luck.

In this earlier product from DoNotPay, you can learn how to jump to the front of the line in the phone queue when contacting Harrods Customer Service.

If you still need to file your and their Customer Service wasn't any help, and the Contact Us form seems to have vanished, you may want to explore the alternative options for filing a complaint in the UK.

Alternative Options to Consider When Filing a Complaint Against Harrods

The more customers a retailer has, the more chances there are for those customers to have issues with the company. This multiplies the chances of those customers filing complaints that have the power to cast a dark shadow on the company.

With customers buying online more than ever before, new procedures were needed to address a new breed of complaints.

ADR Schemes

In a June 2015 Policy Paper we can see how the government has bolstered the idea of using ADR (Alternative Dispute Resolutions) Schemes to settle the differences between customers and the companies where they frequently buy products, goods, and services.

The recommendation of this particular paper was to implement two distinct alternatives for reviewing customer complaints. They are;

  1. Mediation. This allows for a third party to assist the other two in reaching a mutually beneficial solution.
  2. Arbitration. An Arbitrator handles complaints much like a judge in a court of law. Their decision is final and most times binding to one party as to what their course of action will be in settling the complaint issue.

Here are some of the industries where ADR Schemes have been utilized with great success;

  • Financial Services
  • Energy
  • Telecommunications

If mediation or arbitration has not rendered you any solutions to your complaint, it might be in your best interest to have an Ombudsman listen to your problem.

The Ombudsman Alternative Dispute Resolution

An Ombudsman is an independent third party that listens to complaints and he or she is an impartial person that has to be appointed to look into matters involving corporate giants like Harrods. Hopefully, you can solve your issues without having to take them to the Ombudsman.

Most Ombudsmen have websites where you can find their requirements for providing them with the data concerning your issue.

An Ombudsman serves companies in both industrial segments, public and private.

The public sector includes;

  • Parliament
  • Government
  • Housing
  • Prison Systems
  • Probation

The private sector includes;

  • Energy
  • Communication
  • Railways
  • Financial Services
  • Property
  • Pensions

If your complaint against Harrods has not been upheld throughout all of these attempts to resolve it, your only remaining course of action is to take them to small claims court.

The good news here is that DoNotPay just happens to be the fast, easy, and successful way to take anyone to small claims court.

Take Harrods to Small Claims Court With DoNotPay

All of your attempts to get your problem resolved are beginning to fade away and nothing has been done. You need to start thinking about your option to take Harrods to small claims court and finally get some justice.

Before you do though, you need to know that there is a maximum amount you send demand letters to for according to where you live in the UK.

Those amounts/locations are;

  1. England £10,000
  2. Wales £10,000
  3. Scotland £5,000
  4. Northern Ireland £3,000

If those locations and amounts are within your complaint limits, let's proceed with the instructions for handling this issue over to DoNotPay.

Get Any Customer Service Issue Resolved With DoNotPay

DoNotPay was designed to level the playing field and make those unusual issues in life faster and easier to go forward and put it all behind you. Here's how:

  • Go to the DoNotPay website and log in to your account, or create one for free.
  • Go to the “Complaints in the UK” product page.
  • Answer basic questions regarding your issue with Harrods.

Relax! Knowing that DoNotPay is now hard at work preparing a demand letter and the needed court documents to support your case. That's all there is to it.

Look at What Else You Can Do With DoNotPay

Getting your small claims court case against Harrods rolling along may seem like a big ordeal. Actually, it's just another fast, easy, and successful solution provided by the world's first AI Consumer Champion, DoNotPay.

Take a moment and look at these other companies that DoNotPay has gone against with issues and been victorious for people just like you:

Join DoNotPay today to file a complaint against any company and hear back quickly!

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