How to File a Complaint Against Halfords & Get Compensated

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How to File a Complaint Against Halfords & Get Compensated

Founded way back in 1892, Halfords Group PLC (commonly referred to simply as Halfords) is one of the UK's predominant retailers of motoring and cycling products. Halfords Autocentre, one of three subsidiaries, serves as Halfords's service retail arm, providing Ministry of Transport (MOT) tests, vehicle servicing, as well as maintenance and repairs. The other two subsidiaries include Boardman Bikes Ltd. a cycle retailer and Cycle Republic a bicycle and cycling accessories manufacturer.

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How to File Halfords Complaints On Your Own

Like most large corporations, Starbucks or British Gas, these days, Halfords tries its best to refer its customers to its FAQ page. Trying to force people to search for a solution for their problem on a FAQ page or forum is merely a way of not having to deal with customers.

Halfords is a perfect example of a company that tries to steer its customers towards its FAQ page with each click. For example, on its "How to Contact Us" page, it features a big button that says "Back to all FAQs." You have to click a small plus symbol at the top right of the page to find other ways to contact Halfords. That leads you to a page offering four customer service team options:

1. Retail Store Customer Service Team

The Retail Store Customer Service Team is available seven days a week. You can reach a service rep via the following channels

  • The quickest and easiest way to reach someone is through live chat. Live chat is open from 8:00 am through 10:00 pm.
  • The second best way to contact a representative is via telephone at 0330 135 9779. The phone lines are open from Monday through Friday starting at 8:00 am to 8:00 pm. You can also call on Saturday starting from 8:00 am to 6:00 pm and Sunday starting at 10:00 am to 5:00 pm.
  • You also may use the site's store locator so that you can visit a brick-and-mortar location.

2. Autocenter Garages Customer Service Team

The Autocenter Garages Customer Service Team is available seven days a week. You can reach a service rep via the following channels

  • The quickest and easiest way to reach someone is through live chat. Live chat is open from 8:00 am through 10:00 pm. You can also access live chat on Saturdays starting from 8:00 am to 8:00 pm and Sundays starting at 9:30 am to 6:00 pm.
  • The second best way to contact a representative is via telephone at 0330 135 9779. The phone lines are open from Monday through Friday starting at 8:00 am to 6:00 pm. You can also call on Saturday starting from 8:00 am to 4:30 pm. Phone lines are closed on Sundays.
  • You may also fill out a contact form so that a rep may respond via email.

3. Mobile Fitting Customer Services Team

The Mobile Fitting Customer Services Team is available seven days a week. You can reach a service rep via the following channels

  • There is no live chat available. However, you can contact a representative via telephone. The phone lines are open from Monday through Saturday starting at 8:00 am to 8:00 pm. You can also call on Saturday starting from 8:00 am to 5:30 pm.
  • Another alternative is sending customer service an email at info@tyresonthedrive.com.
  • Go to tyresonthedrive for our other mobile departments.

4. Other Halfords Customer Service Teams and Their Contact Channels

A few of Halfords Customer Service Teams that might be helpful to take note of include

  • Call 0333 320 1395 or 01206 812 770 24/7 to report vehicle breakdowns in the UK.
  • Halfords Breakdown Cover Customer Services can be reached via telephone at 01206 655 022 starting from 8:00 am to 8:00 pm Monday through Friday. You can reach some at this number Saturdays starting from 9:00 am to 5:00 pm and Sundays starting from 11:00 am to 5:00 pm.
  • from 08:00 to 20:00 Monday to Friday, 09:00 to 17:00 Saturday and 11:00 to 17:00 Sunday.
  • Call 0044 1206 812770 24/7 to report vehicle breakdowns in Europe.

Due to the length of the list, additional service teams can be found on their contact page

How to Reach Halfords Customer Support
WebsiteContact Us, FAQs and Live Chat
Phone0330 135 9779
Store LocatorLocal Store
Mobile Fitting Customer Service Team0333 016 6550
Emailinfo@tyresonthedrive.com
Other Mobile DepartmentsTyresonthedrive
24/7 Service Contact Number0333 320 1395

01206 812 770

Halfords Breakdown Cover Customer Service01206 655 022
24/7 Contact Number in Europe0044 1206 812770

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