The Most Effective Way to File a Complaint Against Hackney Council

The Hackney Council presides over the beautiful and diverse Hackney borough in London. In a similar fashion to that of business companies, such as Tesco, Virgin Media, and Carshield, the Hackney Council strives to offer residents high-quality services.

However, there are times when it may be necessary to make a complaint. Whether a company provides a service, such as Royal Mail and Ofcom, or a product, such as Starbucks and Chipotle, complaints can help a business understand an issue or problem, allowing them to work to prevent it from happening again.

How do you file a Hackney Council complaint, and what is the best way to contact them? Read on to learn more about filing a complaint against the Hackney Council in this DoNotPay guide!

How to Contact Hackney Council’s Customer Service

In order to make a Hackney Council complaint, you have four options available. Here are the choices you have in contacting the Hackney Council on your own:

Online Contact Form

To make a formal complaint online, follow the steps below:

1. Go to the official Hackney Council website.
2. Next, scroll down to the bottom of the page and click the Contact Us tab.
3. Once there, scroll down and click the Complaints tab.
4. From there, click on the “Make A Complaint Or Give Us Feedback” link.
5. It will then take you to another page, where you can click on the “Make A Complaint” tab to make a formal complaint. Complete the form as directed.

By Phone

To make a complaint by phone, call the following Hackney customer service number: 020 8356 3770.

By Email

To do so, you can email the following: complaints@hackney.gov.uk

By Post

To make a formal complaint to the Hackney Council, you also have the option to write. You can send a letter to the Hackney Council’s address as follows:

Hackney Town Hall

Mare Street

Hackney

E8 1 EA

The office hours for the Hackney Council are as follows: Monday-Friday: 9:00 a.m. to 5:00 p.m.

When you make a formal complaint, you will need to provide the council with the following information:

• The date the issue occurred.
• The service in which where the problem occurred.
• What the council did wrong.
• How the council can fix the situation.

You also should have available the names of the staff members involved in the incident (if applicable), as well as copies of any evidence which you have available to prove your claim. You have at the most 12 months to file a complaint, in most cases.

Here’s an overview of Hackney Council’s contact details:

What Is the Process for Making a Hackney Council Complaint?

When you make a complaint to the Hackney Council on your own, there are several steps that take place in order for the council to make a decision overall. The following are the steps taken when a complaint is filed:

1. Your complaint is received: When the Hackney Council receives your complaint, they will notify you of the next steps. If your complaint needs to be filed with another department, they will direct you at once to the right location. Unless you have called in your complaint, it may take up to 15 days for the council to initially respond to your notice.
2. Your complaint is investigated: A senior officer will then be appointed to oversee your complaint and will investigate to make sure the claims that you have stated are correct. They will focus on resolving the issue proficiently as possible. Depending on the complaint, it may take a little more time to fully complete the investigation.
3. Your complaint is given an outcome: Once the investigation has ended, a decision will be made, and you will be promptly notified of the results. If you disagree with the outcome, they will also send you information on the next steps you should take.

Filing a complaint can seem frustrating. From figuring out where to formally send your complaint to waiting for a response, it can be a little agitating as well as time-consuming. What if there was a way in which you could fill out a simple form to get the process easily started? DoNotPay has the perfect solution for you!

Get Hackney Council Complaints Filed Quickly With DoNotPay

DoNotPay provides the best offer when it comes to filing a complaint with the Hackney Council in a fast, easy, and successful way! With the Other Customer Service Issues feature, you can easily get help in filing a complaint against the Hackney Council as well as with other companies, such as Hermes, British Gas, and even BBC. If you want DoNotPay to help you in making a complaint against the Hackney Council, follow the steps below:

1. Locate the Other Customer Service Issues product on DoNotPay.
2. Click on one of the options provided that best describes the issue.
3. Type in the company name with whom the issue is occurring.
4. Provide the details concerning your specific problem relating to the company.

After entering the information above, your complaint will be sent out immediately! You can have peace of mind in knowing that the issue will be resolved promptly!

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Using DoNotPay makes getting complaints about the Hackney Council resolved much easier! DoNotPay even offers help in other service situations. Here are a few of the many areas DoNotPay provides assistance in:

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Start using DoNotPay today to file your Hackney Council compliant and so much more!