How Do I Write a Complaint Against Green Flag

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to File Green Flag Complaints Online

If you have a customer service issue with Green Flag, you will want the company to address the problem quickly. The most common complaints against Green Flag include charges on a service that a customer did not receive, erroneous charges after changing the level of service, and damages to the vehicle during servicing.

If you're wondering how to get , DoNotPay can help you.

How to Contact Green Flag to Make a Complaint

If you want to make a complaint against Green Flag, you can reach out to the company complaint team through

Contact ThroughContact Information
Phone0345 246 1558, available from Monday to Friday (8 AM to 9.15 PM), Saturday (9 AM to 5 PM), and Sunday (10 AM to 5 PM)
PostCustomer Relations Manager (CRM)

Churchill Court

Westmoreland Road



Social MediaTwitter


What Is Green Flag's Complaint Procedure

Once you contact Green Flag and speak to them about your issue, your complaint typically undergoes the following stages:

  1. The company will issue a summary resolution communication telling you that your issue is now settled. However, you'll receive this resolution if the company responds to your issue to your satisfaction within three working days after receiving the complaint.
  2. If the company cannot resolve an issue to your satisfaction within three working days after receiving the complaint, they will give a response dubbed 'acknowledgment.'
  3. If Green Flag cannot address your issues within eight weeks, you will receive a notification explaining why the company cannot give you a final response and when they expect to provide it.
  4. Green Flag may have resolved your issue at this point. But if the company cannot resolve the issue within three working days after the previous notification, they will give a detailed final response after completing investigations into your matter. This detailed response outlines their investigation, decision, and next applicable steps. The response also has details about Financial Ombudsman Service.

Other Ways to File a Complaint Against Green Flag

If Green Flag is unable to solve your issue to your satisfaction, you still have alternative ways to get help. Now that you have exhausted the laid-out channels to having an internal team resolve your problem, the next thing is to find an independent service. These include:


An Ombudsman is an independent service that can help address an issue that failed to resolve after contacting a company's support team. Ensure you contact the Ombudsman not later than six months after receiving the response from Green Flag. You can contact the Ombudsman through

PostFinancial Ombudsman Service

Exchange Tower


E14 9SR

Phone0800 023 4567 or 0300 123 9123

ADR Schemes

You can also consider settling your disputes through Alternative Dispute Resolutions (ADR). The most common forms of Alternative Dispute Resolution are mediation and arbitration. Mediation involves a third party working to engage you and the company to reach a mutually acceptable outcome. The mediator considers both sides and helps the two of you agree on a solution. However, the third party is not there to make any decision.

Arbitration involves a third party who reviews the facts and makes an independent decision about your issue. Note that arbitrators make legally binding decisions; thus, you may not file a lawsuit if you fail to agree with their outcome.

Get Any Customer Service Issue Resolved With DoNotPay

Getting a customer service issue resolved by a company is usually a long, tedious process. You must be willing to invest your time and efforts to get your complaint heard, investigated, and resolved. But, thanks to DoNotPay, it does not have to be a painstaking process anymore.

You can now get any customer service issue resolved with DNP. Whether you are looking to send demand letters to a company in small claims court, cancel a subscription, or get free trials, DoNotPay has a product to help you.

Here's how to find a product to help you :

  1. Visit the DoNotPay website
  2. Select the 'Other Customer Service Issues' product
  3. Choose an option that best describes your complaint
  4. Type the name of the company that you are raising a complaint against
  5. Give details that will help solve the issue

And that's it! DoNotPay will examine your request, complete it as required, and get in touch with the company on your behalf to make your demands.

Apart from Green Flag, DoNotPay can also help you get your issue addressed by any company, including:

What Else Can DoNotPay Do

DoNotPay can do a lot more for you. You can use DoNotPay to

Create your DoNotPay account today and enjoy these and many other helpful services.

Want your issue solved now?