File General Motors Customer Service Complaints and Get Compensation

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General Motors Customer Service Complaints

General Motors (GM) is a company that makes cars and trucks for the United States market. It is also responsible for hiring repair people to fix these vehicles when they break down.

In recent years, the company has received a lot of feedback about its customer service department, which cost many customers a lot of time and money.

In this article, we'll show you how to get your complaint through to General Motors and, if the company fails to respond or refuses to help with your issue, take them to small claims court.

We can also help you file for GM extended warranty hassle-free.

How To File General Motors Complaints—Find the Appropriate General Motors Complaint Line

General Motors' customer service department is much more difficult to reach than most other companies. The company itself doesn't have a dedicated customer support number.

The Contact Us page doesn't actually let you contact GM directly. Instead, it provides links to contact pages of their vehicle brands (Chevrolet, Buick, GMC, Cadillac).

The GM Owner Center provides four numbers you can call from the U.S., all specific to different brands of cars under General Motors:

  • Oldsmobile: 1-800-442-6537
  • Hummer: 1-866-486-6376
  • Pontiac: 1-800-762-2737
  • Saturn: 1-800-553-6000

The response times will vary, given that these companies are privately owned, but a general rule of thumb is that if you get through to a service representative, you will have to spend at least 30 minutes waiting on the phone.

The only other point of contact listed on the official General Motors website is the P.O. box, so your only viable option to file a General Motors complaint would be to mail them a letter detailing your problem with the vehicle or one of the company's services.

General Motors can take weeks to respond to a written complaint if they deign to respond in the first place. That's why most customers believe that the only way to get the company to act on their complaint is to take action.

How To Reach General Motors Customer Service
GM Website
Owner Center Contact Us Page
  • Chevrolet: 1-800-222-1020
  • Buick: 1-800-521-7300
  • GMC: 1-800-462-8782
  • Cadillac: 1-800-333-4223
  • Oldsmobile: 1-800-442-6537
  • Hummer: 1-866-486-6376
  • Pontiac: 1-800-762-2737
  • Saturn: 1-800-553-6000
  • OnStar and connected services: 1-888-466-7827
MailGM Customer Assistance Center

P.O. Box 33170

Detroit, MI 48232-5172

General Motors Complaints Procedure—Where To File a Complaint

Since the company makes it practically impossible to get your voice heard, you might want to seek assistance from a third party tasked with protecting consumer rights.

If you have an issue with GM but are being completely ignored by the company, you can file a complaint against them with one of these agencies:

  • The Federal Trade Commission (FTC)
  • The Better Business Bureau (BBB)
  • The Consumer Protection Agency (California Division of Consumer Affairs)
  • The Office of the Attorney General of California
  • Massachusetts Attorney General's Office
  • Kansas Attorney General's Office
  • Ohio Attorney General Office, and
  • Tennessee Consumer Protection Agency.

Because these agencies are typically administered by the state government, you'll need to file using the correct state form, according to the agency.

Filing General Motors Consumer Complaints With the FTC

If you have reason to believe that the company is defrauding you, you can report General Motors to the FTC using this link.

The Commission will then review your complaint, investigate the matter, and decide whether or not to take action against the company.

Filing General Motors Consumer Complaints With the Better Business Bureau

The Better Business Bureau is an organization that looks into businesses that have earned complaints from their customers. If enough consumers file complaints, it will take action in the form of a punitive review.

Note that the BBB isn’t an enforcement agency, so while filing a complaint with the Bureau may result in GM discontinuing their bad business practices, it’s unlikely the company will act to resolve your particular complaint.

You can file your complaint with the BBB through this online form.

Is the General Motors Complaint Department Ignoring You? Send Demand Letters To the Company in Small Claims Court

If you have tried every other means to get your complaint resolved, you will need to take your case to small claims court.

In order to start the process against General Motors, you will need to file an action against the company using the appropriate local court form. Visit your local small claims court's website and search for the online form. If one isn't available, you will have to file your claim with the court's clerk in person.

Before the case goes to trial, you need to draft a demand letter and serve it to General Motors, making the company aware of your intent to send demand letters to and giving them one final opportunity to resolve your complaint outside of court.

The demand letter needs to include the following information:

  • Your name and contact information
  • The specific complaint against General Motors.
  • The dollar amount you are asking to settle the case.
  • Instructions for how to pay the amount, should the company agree to settle with you outside of court.

If the company chooses not to respond or doesn't pay up, you can take your case to court. The trial date should be set in a timely manner and will actually consist of a hearing during which both parties can state their cases and present evidence.

Forget About Filing a General Motors Complaint—Send Demand Letters To the Company With the Help of DoNotPay

Putting together a case against General Motors and filing court documentation is a complex and time-consuming process. To make matters worse, you might need to hire a lawyer and spend more money on the process that you’d like to.

Thanks to DoNotPay, you can keep that cash in your pocket. Our app will help you get the justice you deserve without dealing with bureaucracy or spending thousands on lawyers that specialize in small claims.

Our AI-powered app will assist you in suing General Motors in small claims court by filling out all the necessary court documentation and creating a demand letter in minutes!

All you need to do is take the following steps:

  1. Sign in to your and click on the Complaint Letters product
  2. Let us know how much money General Motors owes you
  3. Select the reason for your lawsuit
  4. Answer our bot’s questions and include any evidence that may help us build your case

Once you have completed the form, we will use your information to create a professional demand letter. We will then send it to General Motors on your behalf and put pressure on them to resolve the complaint in a timely manner.

If the company doesn’t provide you with a response within 15 days or if they refuse to compensate you, DoNotPay will help you take them to small claims court.

Any other company giving you trouble? Check out our guides to eBay, Tracfone, Nike, DIRECTV, Enterprise Rent-A-Car, United Airlines, and Whirlpool customer complaints.

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Is a company giving you a hard time? Don’t fret! DoNotPay can walk you through the process of suing it in small claims court and help you get the justice you deserve!

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