ByHow to File Your EDF Complaints Without the Hassle
If you've reached the point at which you're only next recourse is to , you're not alone. EDF Energy provides energy services to thousands of customers. And yes, complications will sometimes arise. But if you're feeling unheard, neglected, or are without resolution, it might be time to escalate your concern.
At first glance online, it looks as if filing an or submitting an EDF complaint email is easy enough. But there's more to know about the EDF complaints handling procedure. And you could wait weeks before getting the solution you deserve.
As you explore further, you realise that there are several channels for submitting an EDF complaint. But will one provide faster answers than another? How long will you have to wait? And what are you supposed to do if you don't like the final results?
Keep reading. We'll outline what EDF Energy customers need to know about issuing EDF complaints, and we'll also share a hassle-free solution to all your problems – the DoNotPay way.
EDF Complaints Worth Filing
Problems with your EDF Energy provisions can arise for a number of reasons. But when fixes and resolutions take too long, it can sometimes warrant taking the next step. Filing an is a valid response in a variety of scenarios. And most issues, according to comments in the EDF energy complaints forum and beyond, centre around these types of services
- Gas and electricity bills
- Problems that arise as a result of switching energy suppliers
- The way an energy product or service is being sold, including doorstep sales
- The supply of energy to a home
- Microgeneration and Feed-in-Tariffs
- Problems concerning the provision of services under the Green Deal
- Problems relating to District Heating suppliers as part of the Heat Trust Scheme
- Network Providers when there is a loss of supply or a problem with a connection or repair
How to Issue a Complaint to EDF Energy
Whatever is prompting your dissatisfaction, you can issue an EDF complaint using a few different channels. Based on the Company's Help and Support page online, their Customer Services Team, comprised of friendly and knowledgeable advisors, is "determined to fix your problem quickly."
Here is the full roster of contact methods for EDF Energy complaints
| How to Reach EDF Customer Support | |
| Website | Contact Us and Complaints |
| 07480 802942 | |
| Via Text | 07445 118556 |
| Phone Number | 0333 200 5100 |
| customer_correspondence@edfenergy.com | |
| Post | Freepost,
EDF CUSTOMER CORRESPONDENCE |
Follow-Up Your EDF Complaint After You've Submitted an Issue
If you've already tried to connect with someone on the Customer Services team, you can follow up again to request a member of the Complaints Team.
- Call: 0333 200 5101 Mon-Fri 8 am to 5 pm
- Email: ComplaintResolution@edfenergy.com
- In writing: FREEPOST: EDF Energy – Complaints Resolution
Still No Resolution?
If you've not received any resolution to your EDF complaint within eight weeks, you'll need to escalate to someone on the Specialist Complaints Team, which will be provided by letter. Or the company invites you to email Simone Rossi, the CEO.
- Email for Mr. Rossi: SRossi@edfenergy.com
- Include your EDF account number, details of your complaint, and preferred contact information.
Additional EDF Energy Resources
If you're looking for additional help with paying your energy bill, you can explore additional resources from free, independent providers regarding your EDF complaint.
- Independent Advice in England & Wales: 0808 223 1133 or
- Independent Advice in Scotland: 0808 196 8660
- The EDF complaints handling procedures
- The EDF Complaints Annual Report
- The EDF Complaints Performance tracker
Alternative Ways to File Your EDF Complaints
If, after exploring all the proper channels for issuing an EDF complaint, you're still dissatisfied, you can involve the Ombudsman Services for energy. The organisation is approved by Ofgem, the gas and electricity regulator in the UK, to independently engage to assist with disputes between energy suppliers and customers like you.
If your EDF complaint is regarding energy:
- Start your EDF complaint via the online Ombudsman form
- Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF
- Phone: 0330 440 1624
- Email: enquiry@ombudsman-services.org
If your EDF complaint is regarding communications:
- Post: Ombudsman Services: Communications, P.O. Box 730, Warrington, WA4 6WU
- Phone: 0330 440 1614
- Email: enquiry@ombudsman-services.org
Resolve EDF Complaints and More with DoNotPay
Just reviewing all the necessary steps to issue an EDF complaint can be a nightmare. Trying to navigate all those channels on your own without seeing a resolution is going to be incredibly frustrating. That's why you should tap DoNotPay and let us handle this and any company complaint for you!
It's convenient and incredibly easy to do!
- Go to the DoNotPay website and choose the File a Complaint product.
- Next, tell us the situation, including the company and the details about your issue.
- DoNotPay will then make contact on your behalf, initiate the EDF complaint for you, and manage the follow-up steps through to final determinations.
- Finally, DoNotPay will share the resolutions and results with you.
It really is that simple!
DoNotPay can also work with your complaints with these companies
Start Exploring Other Ways DoNotPay Can Help
DoNotPay can be a game-changing partner for you in a host of complex and complicated situations. From handling EDF complaints emails, and form submissions to disputing debts and handling parking tickets for you, DoNotPay can simplify almost anything you have on your to-do list. Check out some of our more popular products, like
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If you're dissatisfied with your current energy situation, let DoNotPay handle for you. And with all of your free time, you can start discovering all the other ways DoNotPay can help simplify your life hassle-free!