Learn How To Get a Dropbox Refund

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A Step-By-Step Guide to Requesting Your Dropbox Refund Stress-Free

One of the favorite file hosting services among internet users is Dropbox. The platform is dedicated to providing cloud storage, personal cloud, client software, and many other file hosting and sharing features.

Crucial Things To Know About the Dropbox Refund Policy

Even though their services are widely popular and used, the Dropbox refund policy is actually horrible. All of the Dropbox premium memberships are non-refundable unless they determine that there’s been a mistake in billing.

If you choose to unsubscribe before the billing cycle is over, you will have access to the perks until the billing period ends, but you won’t be able to request a refund for the unused portion.

Only residents of the E.U. and Turkey are eligible for a refund if they cancel the membership in the first 14 days from the day they purchased it.

Did you subscribe to Dropbox through the Apple Store? You will have to request a chargeback directly from them.

Users who purchased Dropbox membership via direct debit payment will have to contact their bank for a refund because only the bank can process the request.

Issues To Look Out for When Requesting a Dropbox Refund

Once your bank contacts the Dropbox team about the refund, your account will be downgraded from a premium to a basic version. All Dropbox Business team members will be locked out of their account so keep that in mind before contacting your bank.

Ways To Get a Dropbox Refund

Even though receiving a Dropbox refund is usually close to impossible unless you’re from the E.U. or Turkey, you can still contact them and try to get your money back in a few ways:

Can You Request a Refund ViaYes/No
PhoneYes (only for Dropbox Business users)
In PersonNo
Apple Yes

Request Your Dropbox Refund via Email

You can send an email to the Dropbox customer care specialists and ask for your refund by visiting the Contact Dropbox support page. Make sure to include:

  • Personal info
  • Type of subscription
  • The date and the amount of the last charge
  • The reason behind your refund request

Business users who have purchased the Enterprise plan should receive a response within one hour from sending an email. Everyone else should receive a response within one business day from sending an email.

Request Your Dropbox Refund Over the Phone

Customer support reps are available for calls only to Dropbox Business users. The working hours of the call center are 24 hours a day, every day of the week.

DoNotPay can be helpful here as well. Besides holding the line for you, we will also navigate the often complex phone tree to make getting in touch with the Dropbox reps as easy and time-efficient as possible. You’ll be able to take over the conversation when we notify you that one of the agents is available.

Request Your Dropbox Refund Online

Live chat support is available on the Dropbox website Monday–Friday, 24 hours a day. Here’s what you should do:

  1. Log in to your Dropbox account
  2. Click on the Help button in the bottom right corner
  3. Select the Contact Support tab
  4. Scroll down and click on Chat
  5. Explain your issue

You can check the Dropbox community page and see if any other user has had a similar problem with their premium account, whether regarding a refund request or any other issue.

Request Your Dropbox Refund From Apple

If you registered for your premium Dropbox membership on the App store, you can ask for a refund like this:

  1. Sign in to your Apple account to report a problem with your purchase
  2. Click on Report a Problem next to Dropbox
  3. Select the problem you’re having
  4. Describe your issue in details and ask for a refund
  5. Click on Submit

Apple will decide whether you’re eligible for a refund and contact you to inform you about the decision. Your purchase shouldn’t be older than 90 days if you want to receive a refund.

Request Your Dropbox Refund With DoNotPay

If you’d like to ask for a Dropbox refund effortlessly and be sure that your request won’t go unnoticed, DoNotPay is your best bet. Not only will we process your request and fax it to your bank right away, but we will also send a letter with all Visa and Mastercard codes that can bolster your claim. Another advantage of relying on DoNotPay’s help is that we will contact the merchant for you to collect the evidence requested by the Fair Credit Billing Act.

Here’s how you can ask for your Dropbox refund with us:

  1. Log in to your DoNotPay account from a
  2. Click on File a Chargeback
  3. Verify your account details and answer our chatbot’s questions
  4. Sign and click on Submit

Dropbox isn’t the only company or service we can help you with. DoNotPay can assist you in requesting a refund from firms such as:

Cancel Your Dropbox Subscription and Avoid Being Charged Again

If you’re not happy with Dropbox services or their refund policy, you can cancel your subscription like this:

Downgrade From Plus and Professional Account to Dropbox BasicDowngrade From Business Account to Dropbox Basic
  1. Access your account
  2. Click on Settings after clicking on your profile picture
  3. Click on Plan
  4. Select Cancel Plan
  5. Choose I still want to downgrade
  6. Select the reason behind the cancellation
  1. Sign in with admin account
  2. Select Admin console
  3. Choose Billing
  4. Click on Cancel Plan
  5. Select the reason why you want to downgrade
  6. Select Continue with cancelation
  7. Check everything under the Please acknowledge the following section

Are you looking for a simpler and quicker way to cancel Dropbox? DoNotPay has got your back. You can avoid navigating the Dropbox website and unsubscribe from your membership in a few clicks and under two minutes, and here’s how:

  1. Open your DoNotPay account from a
  2. Click on Find Hidden Money
  3. Enter Dropbox

You’ll be unsubscribed and notified as soon as possible.

With this convenient widget, you can cancel other subscriptions, including:

How Long Will I Have To Wait To Get a Dropbox Refund?

There’s no explicit info about the waiting period when it comes to Dropbox refunds. It depends on your bank or credit card issuer. If you think that you’ve been waiting for too long to receive a refund, call your bank to see what the issue is.

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