How to Successfully Dispute a DCU Transaction
Digital Federal Credit Union (DCU for short) is used by over 700 companies and has over 900,000 members. But their history of good service does not make financial irregularities impossible.
Dealing with a strange charge on your card of choice is something many people have to deal with at some point in their lives. The reason for these charges could be anything from an online shopping binge gone wrong or a case of stolen identity. But no matter the reason, disputing these transactions can be a time-consuming and frustrating experience. But everyone deserves to know where their money is going. This is where DoNotPay comes into the picture.
How to Dispute a Transaction on Your Own
Of course, you can dispute these transactions with DCU on your own should you choose to. However, it is a long, time-consuming process. To dispute a transaction on your account the old-fashioned way, you have to fill out a "Written Statement of Unauthorized Debit". (To place a permanent stop payment, you must complete a "Stop Payment Request Order" form. Doing so costs $25.) Once you complete the forms, they can be sent to DCU either by faxing them to Electronic Services Fax Line (508-772-0563) or by mailing them to their PO Box 9130 on 220 Donald Lynch Boulevard in Marlborough, Massachusetts. After the letter is received, DCU will place a credit on your account within two business days until the investigation is complete.
There are several other ways to notify the credit union that something is off with your account. This is how to do so in each format:
|Online||The fastest way to get DCU's attention via their website is through the Account Manager page. This is accessed by logging into the Online Banking portal, selecting Account Manager, and filling out a form signaling an error in your account or to see which transactions are pending authorization. The Account Manager page can also be accessed through their mobile app.|
|The Account Manager also houses a more secure email link for DCU users since your password is typically a verifiable confirmation of your identity. You can also send a standard email through this page.|
|Phone||The information center can be reached at 800-328-8797 during working hours. Hearing-impaired members can call 800-395-5146. To report lost or stolen credit or debit cards, call 800-847-2911.|
As you can see, there are a lot of options to sift through. Using DoNotPay can make this process so much smoother.
DCU Transaction Policy
The ability to dispute charges on your credit card is legally protected by the Fair Credit Billing Act but comes with a strict time limit. The creditor, DCU in this case, must receive a letter disputing the charge within 60 days of you receiving the bill containing that charge in question. The creditor will then have either two billing cycles or 90 days (the smaller timespan will be selected) to investigate the claim. Until the investigation is complete, the disputed amount will not have to be paid.
Unfortunately, the Fair Credit Billing Act only applies to credit cards, not debit cards. However, Visa and MasterCard offer the same chargeback service for debit card transactions where you choose the "credit" option (as opposed to the "debit" option). But there is an important distinction between debit cards and credit cards during a transaction dispute. Unlike credit cards, the money on a debit card is taken out of your checking account immediately, and you have to wait to get your money back.
How Can You Check the Status of Your Refund Request?
You can track the status of your dispute through the same avenues that allow you to begin the process. DCU can send updates through the inbox on your Account Manager page. You may also call the Information Center for updates about your account.
Issues You May Encounter When Requesting a Refund
There is always a risk when disputing a charge. Proving that a good or service was not purchased by the account owner can sometimes be difficult. And if DCU disagrees with your dispute, then you will have to pay both the disputed amount and any finance charges resulting from the investigation, or risk damage to your credit score. Disputing DCU transactions is not something to do recklessly.
How to Get a DCU Transaction Refund With DoNotPay
DoNotPay is here to help you deal with the hassle and take some of the burdens off your shoulders. Here's how it works:
- Set up an account on our website (our price is an affordable $36 every three months) and connect it to your bank account and credit or debit card.
- Scroll down the profile page and click on the Chargeback Instantly link under the Protection Products section.
- Answer some general questions about your identity, payment method, and where, when, and how much of your money you'd like to get refunded.
- Once you answer those, you can allow DoNotPay to fax a letter of dispute to your bank automatically. We also send the letter with all of the Visa and MasterCard reason codes (a standardized number stating the reason for a chargeback dispute) that help you win the case and collect evidence on your behalf.
- Verify your signature and you're good to go!
Money is too important to let it slip out of your hands for unknown reasons. DoNotPay offers the most expedient and efficient ways to fight unwarranted fees and manage ongoing payments.
What Else Can DoNotPay Do?
If a company declines to issue a refund, use DoNotPay to get a chargeback on the transaction. DoNotPay can do much more than resolve issues with your bank. The world's first robot lawyer can help you with chargebacks such as:
- Zelle chargeback
- Cash app refund
- Vanilla gift card refund
- Amazon refund without return
- Doordash refund
- Lyft refund
- PayPal friends and family refund
There are also a ton of other great features to help you. DoNotPay can show you:
- How to use virtual credit cards for free trials
- How to dispute credit card charge online scam
- How to file a dispute with your bank debit card information stolen
DoNotPay can also help answer some difficult questions, such as:
- Can I dispute a bank transaction I approved initially?
- What are my rights when I report fraud for a purchase I made, but the bank denied my chargeback?
- Can Visa chargeback an online transaction when a stolen card was used?
And that's just the start of what our technology can do for you. DoNotPay can also deal with problems such as:
- Fight email spam
- Report and screen robocalls
- Fight workplace discrimination
- Report stalking and harassment
- Request a small business loan
- File a complaint against any company
- Get help with bills
- Fight text spam
- Contact government representatives
All of this can be done quickly and thoroughly without spending too much of your own time.