ByFile Clydesdale Bank Complaints and Hear Back Quickly
Clydesdale Bank is one of the top financial institutions in the UK. It isn't perfect, however, and there may be times when you need to file a complaint with this company or with British Gas or BBC.
There are several ways to , but many are long, drawn-out, and may leave you feeling more frustrated than you already are. If this is the case, then DoNotPay can help you simplify the situation while getting you the results you desire.
How to Make a Complaint to Clydesdale Bank
Here are several ways to file a :
- In-Person
- In Writing
- By Phone
- Online
It also has accessibility and disability support if you require it.
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In-Person
Simply go to your local branch. If you need to speak to a relationship manager, it may be wise to schedule an appointment. Business hours are Monday to Friday, 9:30 AM to 4 PM. Some branches are open on Saturdays from 9:30 AM to 1 PM. This is only a few branches, however, so you'll need to check with your local branch to be sure.
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By Phone
If you don't have time to go in person, you can always call. There are two numbers from which you can reach Clydesdale Bank. If you are currently in the UK, you can call 0800 345 7365.
You can contact the Clydesdale Bank from:
- Monday to Friday: 8 AM - 9 PM
- Saturday: 8 AM - 9 PM
- Sunday10:: AM - 5 PM
If you aren't currently in the UK, then you'll call +44 141 951 7320.
Customer Service is available:
- Monday to Friday: 8 AM - 9 PM
- Saturday 8 AM - 9 PM
- Sunday: 10 AM - 5 PM
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In Writing
While writing a letter in person will doubtless take longer, it can help cover you in the case of someone claiming they never heard from you, and aren't sure what you're talking about. You can help prevent this by sending a certified letter, which they must sign before receiving.
If you chose to write a letter, then you can address it to:
- Your Local Bank Manager
- Your Relationship Manager
- Customer Assist Team
The address for the Customer Assist Team is:
1st Floor Guildhall
57 Queen Street
Glasgow, G1 3ER
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Online
There is an online complaint form that you can use. Even though many of us rely on using email for such matters, Clydesdale Bank tends to discourage it. In fact, Clydesdale Bank stated, "Information sent by e-mail may not be secure, details of a personal or sensitive nature should not be sent by e-mail. We will only respond to your email by email if you specifically request us to do so."
| Ways to Contact Clydesdale Bank Customer Support | |
| Phone Number | 0800 345 7365 |
| Phone Number (Outside UK) | +44 141 951 7320 |
| Online Contact Form | Complaints Form |
| @ClydesdaleBank | |
| Clydesdale Bank | |
Alternative Ways to File a Complaint Against Clydesdale Bank
What happens if you go through all the steps to file a complaint with Clydesdale Bank, but you aren't getting any results? If this is the case, you don't have to give up or continue to contact Clydesdale Bank if you aren't getting an answer. There are other avenues you can use.
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ADR Schemes
ADR stands for Alternate Dispute Resolution. This is a method to have your voice heard without the situation escalating until you end up in court. You can work with either a mediator, who helps you agree with Clydesdale Bank or arbitration, which is a third party who makes a binding decision after reviewing all the facts.
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Ombudsman
An Ombudsman is someone who checks out complaints. They aren't someone you hire, so this helps them be impartial in their decision-making. To contact an Ombudsman, you need to have at least attempted to contact Clydesdale Bank on your own. In other words, you don't go straight to the Ombudsman before you have given Clydesdale Bank a chance to act.
An Ombudsman is more inclined to take a look at your case when:
- You've gone through the complaint process, and aren't seeing any results.
- You've contacted them, but it's been 8 weeks or longer with no response back.
An Ombudsman won't take your case if:
- It's been a long time since you contacted Clydesdale Bank to file the initial complaint.
- You've taken steps to take the case to court.
Financial Ombudsman Service is the company you'll contact if you feel like an Ombudsman is right for your situation.
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Small Claims Court
While going to court is not the first choice for many people, it may be unavoidable. If this is the case, then you can petition the Small Claims Court for amounts up to £10,000.
Get Any Customer Service Issue Resolved With DoNotPay
No matter what method you choose, dealing with customer service can be a frustrating experience. From sitting on the phone for long periods to having someone insist you need to contact someone else, you may end up questioning if this is actually worth the time you're investing.
DoNotPay can help by on your behalf. We'll do the hard work of waiting to hear back, so you don't have to.
Here are just a few of the companies we can file complaints to:
What Else Can DoNotPay Do?
DoNotPay doesn't stop at helping you file complaints against banks. We can also help you with a lot of other services such as:
- Assist you with your
- Credit Cards
- Fight and Waive Fees
- Recover Hacked Accounts
- Chargebacks and Refunds
Check out DoNotPay for more information.