ByHow to Get a Citibank Chargeback
Citibank is an FDIC-insured banking location that has locations throughout the United States. Citibank offers their customer a wide array of quality banking services as well as credit cards. The bank has headquarters in New York City, and its parent organization is Citigroup and Citigroup LLC. The institution is affiliated with both Citibank India, Citibank Philippines, and other organizations. Samuel Osgood founded Citibank.
However, sometimes no matter how good a financial institution you are dealing with, they can make transaction mistakes. Sometimes you may get charged for a service that you did not request or that you canceled. Other times, you may get double charged. When these situations arise, DoNotPay is here to help remedy the situation by reaching out to Citibank on your behalf to rectify the problem and .
By contacting them on your behalf and presenting the needed information you provide, we can help you get your money back when Citibank incorrectly charges you.
How to Get Citibank Refunds on Your Own
You can also contact Citibank on your own to get refunds or chargeback if you feel that you were wrongly charged for a purchase. You will need to go through the following steps using any of these methods to get yourself a refund from Citibank.
| Website | If you wish to use the Citibank Website to file a chargeback refund, go to their website and log in to your account. Click on the Account Details tab and search for the transaction in question. Select the transaction in question to review its details and click Dispute Charge to open an inquiry. Check for confirmation via e-mail to confirm your open inquiry. You will then have to wait to hear further information from Citibank on what to do next. |
| If you wish to send an e-mail about a chargeback dispute with Citibank, you will need to send your entry to Affidavitedelivery@citi.com. Then you will have to wait for Citibank to get back to you with the relevant details. All future emails from Citibank will come from Affidavitedelivery@citi.com in response to the appropriate APC/PA regarding your account. | |
| Phone | If you wish to dispute a transaction with Citibank via telephone, you must call Citibank for further assistance. If you do not have a case number yet, please contact their Customer Care number at (800) 647-5344 and select Option 1. If you have a case number already for your chargeback refund request, please contact CitiPhone at (888) 248-4226. Please be sure to list all disputed transactions during your call. |
| Letter | If you wish to write a letter to Citibank for chargeback refunds, you will need to write a letter explaining your concerned matter and wait to hear back from Citibank. You will need to send your letter to one of two addresses for Customer Care. Those addresses include Citibank Customer Service P.O. Box 6004, Sioux Falls, SD, 57117-6004 or P.O. Box 6500, Sioux Falls, SD 57117. |
| In-Person | The closest you can come to disputing a charge in-person is filling out the Signature-Based Debit Card Transaction Update, which includes your card number and the charges you dispute. You must sign the form to officially dispute the charges listed, including the transaction date, merchant name, and the amount you wish to dispute a charge for. You can visit your local Citibank location in person for more information if you want to go about disputing a charge. They will give you further instructions on how to dispute that charge from your specific location. |
| Other Options | DoNotPay can help cancel your unneeded membership in a few easy steps. Let us help you cancel your unwanted memberships with just a few simple, easy steps. Provide us with the needed information, and we will take care of the rest. |
Citibank Refund Policy
Citibank ‘s refund policy follows neither the 30 nor 60-day cancellation policy. Citibank will provide refunds for up to 37 days after the fee hits your statement if you wish to ask for a refund. You can get a full refund for up to 37 days if the charge hits your account. After 37 days, there isn’t an option to get your money back for a transaction that happened previously.
Most refunds on credit card purchases will take seven days. Usually, refunds in other forms are not available unless you paid in the form from the start. Typically, cash payments are not available through Citibank. You will receive your refund on the card you initially used to pay for the service(s) or good(s).
How Long Will It Take to Receive a Citibank Refund
If you are due to get money back from Citibank, you can expect it to take seven days to process the refund and land in your bank account. You will get your cash charged back to the card you used to pay for the service(s) or good(s). Citibank does not issue cash back refunds.
Issues You Might Encounter When Requesting a Refund
To get a refund from Citibank, you will have to send an email or make a phone call to get your refund on your card. Some issues you may encounter could be:
- The refund is not instantaneous and will generally take seven days for your card to get refunded once Citibank initiates the process.
- Citibank does not give cash refunds for past service purchases (s) or good(s).
How Can You Check the Status of Your Refund?
You can log on to your personal Citibank account to check the status of your claim. Here, you can find the information you need to know if you are eligible for your money’s partial or total refund.
You can also reach out to Citibank Customer Care at 1-800-266-2400 or 022 – 4955 2400 from 10:00 am to 6:00 pm Monday through Saturday. Their lines are open every day except on major national holidays. You can also reach out via Citibank’s website to contact the customer care team for further assistance.
Your Citibank refund will be credited back to the card you used to pay for the goods or services. Checking your credit card statement will tell you if you have had your account credited with your refund.
How to Get a Citibank Refund with DoNotPay:
DoNotPay is the easiest way to get your money back when you need a Citibank Chargeback. When you use DoNotPay ‘s services, we help guide you through the process step-by-step that can you believe you are owed.
The four steps will help you request your Citibank Chargeback refund:
- Scroll down till you get to the Charge Back Quickly tab on the DoNotPay Web Portal.
- Click on the Charge Back Quickly tab and be prompted to enter some information about your recent transaction. This information will help the website build a case as to why you should get a rebate.
- You will be asked to confirm the previously entered information to ensure that DoNotPay receives the correct information about the transaction. (You will need to share information such as the name of the financial institution you worked with, the name of the retailer you want a refund from, etc.). DoNotPay strives to return 100% of a customer’s money to you or as much of the transaction as possible.
- Verify a few final details, and your case will be sent to the DoNotPay website. You can also opt to send the letter yourself later. In this case, DoNotPay will write a letter and send it to your entered e-mail address so that you can send the letter yourself.
Once you have completed this process, DoNotPay will take the following actions:
- A request gets faxed to your bank automatically.
- DoNotPay will send a letter with all the VISA and MasterCard codes to help you with your case.
- They can also gather evidence on your behalf, such as contacting the merchant.
What Else Can DoNotPay Do?
DoNotPay can not only help you with Citibank chargebacks but also with refunds from the following:
- Zelle chargeback
- CashApp refund
- Vanilla gift card refund
- Amazon refund
- Doordash refund
- Lyft refund
- PayPal friends and family refund