Did Champneys Ignore Your Complaints? — Here's What To Do

Champneys is a luxury spa destination with resorts and hotels across the UK, offering different spa treatments, training, and education in health and wellness. Their locations include

1. Champneys Tring Spa & Hotel
2. Champneys Springs Spa & Hotel
3. Champneys Forest Mere Spa & Hotel
4. Champneys Henlow Spa & Hotel
5. Champneys Eastwell Manor Spa & Hotel
6. Champneys Mottram Hall Spa & Hotel

While each of these locations is unique, most Champneys facilities offer a range of services available to guests who book their stays in any of their locations. Services include

• Massage Treatments
• Face Treatments
• Body Treatments
• Hand & Foot Treatments
• Restorative Treatments
• Holistic Therapies
• Beauty Treatments
• Pregnancy Treatments
• Men's Treatments

However, not everyone is pleased with their visits to these purported luxury resorts, for any number of reasons. This article will guide you on how you file your Champneys complaints with any unfavourable experiences you have with Champneys Spas and some of what you might expect.

Most Common Complaints About Champneys Hotels And Spas

Champneys touts itself as being a luxury destination but most complaints against its spas revolve around three main things

1. Outdated decor/equipment compared to prices
2. Unprofessional staff
3. Inadequate food/dining

While these are the three most common complaints, they also include

• Additional costs
• Mediocre spa treatments
• Flimsy/cheap accommodations

Whatever your complaint may be with Champneys, you will need to know the right ways to contact them.

How to Contact Champneys to Make a Complaint

Champneys offers a FAQ page but, unsurprisingly, it does not cover how to file a complaint. They do warn, however, that if you must cancel your appointment, you need to do so within 24 hours of your stay to avoid being charged.

Each location has its address and contact number and the telephone operating hours are Monday - Thursday: 10:00 – 20:00; Friday: 10:00 – 18:00;

Saturday - Sunday: 10:00 – 16:30. For urgent calls, you're asked to dial 0343 226 2222.

Note to email before calling their phone numbers.

If you're having a problem resolving your complaint with Champneys via email or telephone, you might be able to reach their customer service through their social media

1. Instagram
2. Facebook
3. Twitter

While these are not the official channels to file a complaint with Champneys, sometimes social media is an effective way to get to the right person.

Alternative Ways to File a Complaint Against Champneys

If you cannot get a satisfactory response from the company or want to complain more, there are other options.

ADR Schemes

Alternative Dispute Resolutions (ADRs) are a feasible way to avoid litigation. With an ADR, an impartial third party works with you as the complainant and Champneys to come to a mutually agreeable resolution.

Small Claims Court

You can try to file a suit in small claims court. The current maximum amount you can recover is £3,000, but this amount is reportedly to increase to £5,000 later in 2022.

Before doing any of these options, it's a good idea to put in reasonable efforts to resolving the issue yourself, as litigation is frustrating and time-consuming, and could be costly to you.

Get Any Customer Service Issue Resolved With DoNotPay

Getting DoNotPay to resolve your issues is skipping a lot of steps which would have wasted a lot of your time. In just a few steps DoNotPay will either contact the customer service for you or draft a complaint letter which you can use in arguing for your case.

1. Open your browser and head on to DoNotPay and choose Other Customer Service;
2. Type in your particular concern providing the information about your unsatisfactory visit to Champneys;
3. Choose the actions you would like to take, either we call the customer service for you, escalate the complaint or draft a letter which you could use in your case.

And that’s it! DoNotPay will do all the necessary steps so your complaint may get the necessary attention it deserves. You just wait for the response of the company which will certainly no longer ignore your issues.

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