An Easy Way To Contact CenturyLink Customer Service

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

You Can Contact CenturyLink Customer Service Reps in a Snap!

CenturyLink is a telecommunications company that provides various phone, internet, and television services to its customers. The company operates more than 40 data centers around the world and offers services in broadband or voice-over-IP service, and in mobile communications through its subsidiary Cricket Communications.

The company offers voice, data, and video services to residential and business customers in 30 U.S. states and is a provider of broadband and pay television service to residents of the United States under the CenturyLink QC brand. In 2008 it also acquired Embarq Corporation which provided local telephone service in some areas including its home state of Louisiana.

It’s not uncommon for CenturyLink customers to experience issues with the company’s services, such as poor internet connection and similar. Getting in touch with the company’s customer support agents is the best way to deal with service-related issues.

However, with around 5 million active users, reaching CenturyLink customer service can be a time-consuming and frustrating task.

Luckily, we can show you how to contact them without waiting on hold forever! Once you , you’ll be able to jump the phone line and get in touch with customer services in a jiffy!

How To Reach CenturyLink Customer Service on Your Own

Prior to choosing one of the contact methods to reach CenturyLink customer support, you should check their FAQ page. Finding the help you need that way isn’t guaranteed, but it may very well work and save you the trouble of dealing with unresponsive support reps. Consult the table below to see some of the frequently asked questions you can find the answers to on their website:

  • Does CenturyLink service my area?
  • What type of support does CenturyLink provide?
  • Does CenturyLink require a contract?
  • Does CenturyLink do a credit check?
  • Do I get a discount for bundling services?
  • Is CenturyLink broadband, DSL, cable, or fiber optic?
  • Does CenturyLink offer internet without a phone?
  • How are my internet services installed?
  • How many devices can I connect?
  • Does CenturyLink have wireless internet?
  • Is CenturyLink good for online gaming?
  • Does CenturyLink work with Xbox Live?
  • What type of technology powers CenturyLink’s internet?
  • Are there recommended computer requirements for CenturyLink DSL?
Home Phone
  • What speeds are available for high-speed Internet?
  • Can I upgrade my current internet speeds?
  • Does CenturyLink have a data cap? Does CenturyLink have a bandwidth cap?
  • How much does CenturyLink internet cost?
Billing & Payment
  • How will I be charged for my services?
  • When is my first bill due?
  • What happens if I pay my internet bill after the due date?
  • Are there any upfront fees for CenturyLink service?
  • Is there a deposit to sign up for CenturyLink service?
  • Does CenturyLink accept PayPal?
  • Does CenturyLink take American Express?
  • How do I access my online account?
  • Can I place my account on hold?

Worried because you couldn’t find the answers you were looking for? Contact the company’s customer support and get your answers easily! Here’s how you can reach CenturyLink customer support agents:

  1. Over the phone
  2. Via live chat
  3. Online

How To Contact CenturyLink Customer Service by Phone

To speak with a CenturyLink customer support representative, call 866-642-0444 and explain what you need assistance with. The customer service agents are available Monday through Friday, from 7 a.m. to 9 p.m.

Calling customer service is the most practical way to acquire info without having to wait for weeks to get an email back or figure out the confusing online instructions virtual assistants provide. The one downside of this method can be waiting on hold for a while, but we can help you avoid even that!

With our app’s Skip Waiting on Hold product, you won’t have to waste any time at all—we’ll do it for you! You can relax and let us wait in your place.

Are you experiencing other CenturyLink-related issues? DoNotPay can show you how to sue CenturyLink in small claims court, file a CenturyLink complaint, or stop the pesky robocalls!

How To Contact CenturyLink Customer Service via Live Chat

Using the company’s live chat is also a valid contact method, but it’s not as easy and simple as calling a support agent would be. The instructions and explanations provided by the virtual assistant can be super confusing and hard to follow.

If you still want to try this option, check out the list below to see how it works:

  1. Go to the CenturyLink Contact Us Page
  2. Click on Let’s Chat or the blue icon at the bottom of the page
  3. Provide some info
  4. Follow the instructions provided by the virtual assistant

How To Contact CenturyLink Customer Service Online

CenturyLink provides you with quick self-help tools you can use on their website to fix some of the issues you may be experiencing. Once you visit their contact page, you’ll be able to choose from the following self-help tools:

  • Internet Speed Test
  • Service Troubleshooter & Outage Check
  • Where's My Technician?
  • Service Appointment Manager
  • Manage My Account
  • Find Available Services

You can also try to reach CenturyLink through Facebook or Twitter, but whether you’ll get an answer back or not isn’t guaranteed.

Choose DoNotPay and Never Wait on Hold Again

Nobody likes waiting on hold, but when you have a pressing issue with CenturyLink and want it resolved as quickly as possible, it doesn’t seem like there’s a better choice. Writing an email is definitely less time-consuming, but you’d often have to wait several days for a response.

That’s why we came up with a way to connect with customer service representatives without ever having to wait on hold. That’s right—DoNotPay lets you completely bypass the phone queue!

The app can call any company’s customer service for you and will notify you as soon as a support agent takes your call. This way, you can take care of other business while the app takes over this tedious task, and only pick up the phone once you’re connected to a live person.

Here’s how you can skip the phone queue with DoNotPay:

  1. in your web browser
  2. Choose the Skip Waiting on Hold product
  3. Type the name on the company
  4. Click on the name and select Call Now

The average waiting time will be displayed on your screen. The app will notify you when a support agent takes your call, so there’s no risk of missing the window and having to call back again.

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Having trouble with companies that don’t honor their policies and refuse chargebacks and refunds? If a company has wronged you, DoNotPay can help you sue them in small claims court, without having to waste thousands on lawyers.

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