How To Cancel

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Unknown Charges on Your Bank Statement? Cancel Payments!

Did you notice a 24-7HELP charge on your bank statement and are not sure what it is about? is a billing company specializing in processing online payments for dating websites. If you get a credit card charge from, it's because you subscribed to one of their clients.

Can You Get Rid of Charges?

Certain dating websites choose as their payment gateway because the platform provides discretion for the customers.

When you sign up, you leave your credit card info, but thanks to, you won't get a credit card charge from a random website, only from

The problem is, people don't pay attention to the payment gateway, which means they won't recognize those charges on the bank statement.

How Do You Know What Service Is Behind the Charge?

Any website that uses as the payment gateway has to state that clearly, but since you likely won't remember seeing the notice, has a solution for that.

Follow these steps to find out what service you are paying for with

  1. Go to the website
  2. Choose your payment method from the drop-down menu
  3. Enter your email address, the card holder's name, and the last four digits of the credit card number
  4. Click on Search!

The services connected with your credit card will pop up.

DoNotPay Is the Fastest Way To Cancel Payments

Once you know which service is behind your payments, DoNotPay will cancel it in a minute.

Here is what you need to do:

  1. Open DoNotPay in your
  2. Tap Find Hidden Money
  3. Enter the name of the subscription service

That's it! We will notify you as soon as we cancel your account, but our app goes a step further. is not the only payment gateway. Some companies go for Stripe or PayPal gateways.

You can put an end to all mysterious charges—regardless of the gateway that processes them—by linking your email or bank account to DoNotPay. We will identify everything you signed up for and cancel those services you don't want to use anymore.

How Else Can You Cancel Payments?

If you want to terminate the service, you can sometimes do it by contacting the merchant, but in most cases, you have to reach out to

You have a few options to do this:

Can You Cancel WithYes / No
In PersonNo
Company WebsiteYes
Live ChatYes

Cancel Payments Online

Once you identify the service on the homepage, click on the Cancel button, and the service should be terminated.

Cancel Payments Live Chat

You can reach out to customer support via Live Chat on their homepage.

You need to provide:

  • Email address
  • Credit card number
  • Card holder's name

Cancel Payments Over the Phone

Another option is to call customer support at 800-425-9886 and ask them to cancel your subscription.

Cancel Payments Via Email

You can also email and present your cancellation request in written form. Make sure to include the previously mentioned info.

Is the Merchant Refusing To Cancel Your Subscription?

What do you do if you cancel the service, but the merchant still keeps charging you?

You can use DoNotPay—acknowledged by the American Bar Association's Louis M. Brown Award for Access—to send demand letters to the merchant in small claims court.

Based on the state you live in, you can get up to $25,000 by suing the company with DoNotPay’s assistance.

Check out what you need to file a lawsuit and how we can help:

You Need To:DoNotPay Gets You:
Try to resolve the issue outside of courtA demand letter created for your case
Get a specific set of formsAll necessary paperwork filled out and delivered in the required number of copies
Serve the defendantA detailed guide on the way to present the defendant with the court forms
Present your case in court A script, a list of evidence, and instructions on what to do if the defendant doesn't show up

Discover DoNotPay's Multiverse of Possibilities

Payment gateways are a part of the standard shopping experience, and DoNotPay will help you navigate them.

We believe that if a consumer changes their mind about a specific payment, they can get their credit balance refund without any problems. Getting a credit card refund is not always that simple, which is why DoNotPay can help you handle Stripe and PayPal refunds quickly.

Unlike with Stripe or, you can create an account on PayPal, and you only need a physical or virtual credit card for PayPal verification.

Our app covered every corner of the PayPal refund policy. We can let you know how long PayPal refunds take or whether you can get a refund if you get scammed.

DoNotPay will also help you initiate a PayPal chargeback or get PayPal refunds for disputes, shipping, Friends and Family payments, or a Cash Plus balance.

Open DoNotPay in your and find out how we can assist you in:

Want your issue solved now?