How To Get a PayPal Dispute Refund

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Want To Get a PayPal Dispute Refund Without Arguing With the Merchant? It's Possible With DoNotPay!

PayPal, with its 325 million subscribers, is a favorite digital payment method for many shopaholics.

The anonymity that comes with "paying with your email address", as well as PayPal integration with online shopping markets like eBay creates a motivating environment for spending money and making poor shopping choices.

Prevent buyer's remorse by learning how to get your money back for PayPal Purchases.

Can You Request a Refund Via

Yes / No







PayPal Resolution Center

In Person


DoNotPay—A Shortcut Through the PayPal Dispute Refund Process

Disputes on PayPal can be solved by going back and forth with the merchant or involving PayPal in the process. It may become a lengthy procedure that leads nowhere.

With DoNotPay, you can request your PayPal refund in five steps:

  1. Open DoNotPay in your
  2. Tap File a Chargeback
  3. Give your bank details to our chatbot
  4. Type in the name of the merchant—the company you purchased from
  5. Follow the chatbot's guidelines

DoNotPay will then fax a dispute letter to your bank and can contact the merchant to ask for a refund. We will also provide you with the comprehensive documentation containing Visa and Mastercard codes that can serve as important evidence for your case.

Take note of the deadlines. According to the Fair Credit Billing Act (FCBA), you can initiate a chargeback for your credit card charges within 60 days of the purchase.

How Does the PayPal Resolution Center Refund Process Work?

There is another option to request a refund from the merchant and that is to go through the PayPal Resolution Center.

According to the PayPal refund policy, these are the steps to take to reach a mutually beneficial solution with the merchant:

  1. Contacting the merchant
  2. Creating a PayPal dispute in the Resolution Center
  3. Escalating your dispute to a claim

Contact the Merchant

PayPal allows you up to 180 days from the purchase to contact the merchant via email and request a refund. You can find the merchant's contact info by looking into the transaction details on the Summary page of your account.

When sending your email pay attention to the following factors:

  • Include all relevant transaction details—receipt, date, time, location, and price
  • Provide your contact info
  • Direct the merchant to the Transaction Details page where they can issue a refund

Open a PayPal Refund Dispute in the Resolution Center

If the merchant is refusing to cooperate, you can open a dispute in the Resolution Center. This is another attempt to reach a solution that will work for both parties.

Here is how to start a dispute with the merchant:

  1. Access your PayPal account
  2. Click on the Help button
  3. Go to the Resolution Center when the pop-up window opens
  4. Click Report a Problem
  5. Select the transaction that you want to dispute
  6. Click Continue
  7. Select the box with I Have a Billing Issue title
  8. Initiate a dispute by following other steps

Escalate a Dispute to a PayPal Claim—Refund Process Explained

If you don't resolve a dispute with the merchant within 20 days, you can escalate your dispute to a claim. This means that PayPal will resolve the matter for you.

You can escalate your dispute to a claim by following these steps:

  1. Access your PayPal account
  2. Click on the Help button
  3. Go to the Resolution Center when the pop-up window opens
  4. Find the dispute that you want to escalate
  5. Click View
  6. Click Escalate This Dispute to a PayPal Claim
  7. Follow the steps to complete the process

How Long Will the PayPal Dispute Refund Process Take?

If you were wondering how long do PayPal refunds take, the answer is—it could take a while.

The refund time depends on your original payment method and on the path you choose to request a refund.

  • If you go through the PayPal Resolution Center, you will have to wait for the dispute deadline and for the claim term to end to see if you will get your money back. It is at least 20 days, not counting the time your bank will take to process the payment
  • If you initiate a PayPal chargeback with DoNotPay, the results will mostly depend on your bank. The merchant is not involved here, so you should get your money back as soon as the bank processes the chargeback

In case you used a credit or debit card, it could take up to 30 days for the funds to show up in your account.

If you paid with your PayPal balance, the refund could be instant.

How To Check the Status of My PayPal Dispute Refund Request?

If you emailed a merchant and they agreed to issue you a refund, you can check the status with them or look at your bank statements. You can check with the bank about your chargeback status if you initiated a dispute with DoNotPay.

When you request a refund through the Resolution Center, you can follow the process by:

  1. Going to your Activity page
  2. Clicking on the drop-down menu
  3. Selecting Advanced filters
  4. Clicking on Refunds
  5. Clicking the transaction in question to view the status

The status could be:


This means that your refund has been issued, but it's still being processed by the bank

Refunded/Partially Refunded

You should see the funds on your original payment method because the refund process is complete
Temporary hold

The transaction was refunded but was not cleared by your bank. You will get access to your funds as soon as your bank completes the process

The Merchant Is Not Responding to Your Paypal Dispute Refund Claims? DoNotPay Can Help You Send Demand Letters To Them!

If you are not able to get your money back, it may be a good idea to file a lawsuit against the merchant in small claims court.

DoNotPay is the first virtual lawyer in the world and it has been honored with the American Bar Association Louis M. Brown Award for Access, which means that we are qualified to lead you through this process.

We can help you by:

  • Creating a demand letter that you can send to the merchant in an attempt to settle the matter outside of court
  • Generating and filling out a set of forms required by your local small claims court
  • Providing you with a script to guide you through presenting your case, which will include a list of evidence

Save Your Money for Important Things and DoNotPay for Corporate Whims!

Our virtual assistant app can get you a PayPal shipping refund, PayPal Cash Plus Balance refund, and can even teach you how to handle PayPal refunds if you get scammed.

DoNotPay also offers the best virtual credit card for PayPal verification and a way to get PayPal chargeback protection.

We can help you with other non-PayPal related issues as well. Check out what we can do for you by accessing DoNotPay from your .

Here are some tasks DoNotPay can take over:

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