Everything You Need to Know About PayPal Refund Policy

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One Answer to All Your Questions About the Paypal Refund Policy

Paypal is the leading service for sending and receiving money online. With e-commerce and remote working being so wide-spread today, having a Paypal account has become inevitable. Whether you are using Paypal to buy items or sell goods, here is everything you need to understand about the Paypal refund policy.

What Is Paypal Refund Policy?

Paypal refund policy consists of a complex set of rules users need to follow. Here is a breakdown of Paypal policy on refunds and its crucial aspects:

  • Buyers can request refunds up to 180 days of paying for a product through Paypal
  • Sellers must grant refunds to dissatisfied buyers
  • A dispute can be issued if a seller is unresponsive

In this article, we will look even further into the most important rules regarding the aspects we listed to make sure you know your rights and your obligations when placing and accepting payments on Paypal. To learn more, you can always contact the Paypal Customer Service.

Paypal 180-Day Refund for Buyers

There are three ways in which you can request a refund on a Paypal transaction manually:

  • Canceling the Paypal payment
  • Sending an email to the seller
  • Issuing a dispute to Paypal

Get a Paypal Refund by Canceling a Payment

Canceling a Paypal payment is fairly simple, though not always possible. If the recipient hasn’t claimed your payment, you will have no problem canceling it and getting your refund in turn. Here’s how:

  1. Log into your Paypal account
  2. Scroll down to the payment you wish to cancel
  3. Choose the Cancel option on that payment
  4. Confirm by clicking the Cancel Payment option

Once again, note that getting your money back in this way is only possible for pending payments.

Send an Email to a Seller

More often than not, your payment will be accepted automatically, since Paypal is only a mediator you can use to buy or sell items online. Even if your payment is processed, you can still request your refund by getting in contact with the seller and sending them an email. Follow these steps to get to the recipient’s details:

  1. Sign in to your Paypal account
  2. Click on the payment you wish to cancel
  3. Find the seller’s information
  4. Send your refund request by email

If you paid with your Paypal balance, you should have your refund in a couple of business days, while it can take up to 30 days for it to re-appear in your credit card.

Issue a Dispute Through Paypal

The final option for requesting a refund on Paypal transactions is reserved for the situations in which sellers deny to give you your money back. Before we show you how you can file your case, you have to know that you have a right to do this only if:

  • The recipient of your transaction is unresponsive
  • You didn’t receive the bought product
  • The purchased item doesn’t fit its description

If you are in any of the above situations, here’s how to issue a dispute and involve Paypal in your refund request:

  1. Log into your Paypal account
  2. Go to the Resolution Center
  3. Click on the Report a Problem option
  4. Select a transaction you wish to be refunded for
  5. Scroll to the bottom of the page and again click the Resolution Center option
  6. Tick the I Have a Problem With an Item I Purchased option
  7. Click Continue
  8. Specify whether you have or haven’t received your item
  9. Fill out all the necessary details about a purchased item
  10. Specify the amount you want to be refunded (full or partial)
  11. Again click Continue

Once you take all these steps, a dispute between you and the seller is open. In most cases, sellers will issue refunds to customers because they don’t want to have open cases against them or receive bad reviews.

Request Your Paypal Refund Through DoNotPay

That’s right — there is a way to get a Paypal transaction refund without dealing with the company or sellers on your own. DoNotPay happily solves issues you experience daily with online paying, and Paypal is no exception. Access DoNotPay from any to take these simple steps:

  1. Scroll down to the Chargeback Quickly option
  2. Give us your transaction details
  3. Write the name of the company
  4. Verify your request with your email details

And that’s it! With a couple of clicks, your refund request will be faxed to your bank quickly. DoNotPay can also send the compensation demand letter to the merchant directly and include the VISA or Mastercard codes relevant to your case. This way, we make sure your chances of being fully refunded are high.

Can I Request a Refund Via









In Person


Paypal Refund Policy for Sellers

In order to use the Paypal services, sellers of goods need to have clear refund rules for their buyers. When customers are dissatisfied, sellers have an option to grant a partial or full refund to them. Here’s how to achieve this:

  1. Log into your Paypal account
  2. Navigate to the Activity section
  3. Locate the transaction you want to refund
  4. Choose the Issue a Refund option
  5. Specify the amount you wish to refund
  6. Check if all the information you entered is correct
  7. Confirm your action by once again clicking on the Issue a Refund option

If I Issue a Refund on Paypal, Do I Still Pay Fees?

The biggest concern sellers have when granting full or partial refunds on Paypal is whether they will be charged a refund fee. The good news is that Paypal doesn’t impose additional costs for issuing refunds, but it also doesn’t return the expenses incurred during the original transaction.

Paypal Refund Deadlines

The status of a Paypal refund can easily be checked in your Paypal account. Next to the transaction in question, you should see one of the following options:

  • Pending
  • Temporary Hold
  • Completed
  • Refunded or Partially Refunded

The time in which you get your refund depends on the original method of your payment. We have already hinted that for payments made through your Paypal balance, refunds arrive quickly. You can see the funds back in your account as early as that same day a seller issued you a refund.

The longest you’ll have to wait is if you made a payment with your credit card — up to 30 days.

Are You Suspecting Fraudulent Action?

Whether you are using Paypal to send or receive transactions, you can always send demand letters to the company or the people if it’s mistreating you with the help of DoNotPay. Our AI Consumer Champion will help by drafting your initial paperwork, writing a script for the court date, and gathering the evidence you may need to win the case.

If you feel like you have been cheated out of your money, don’t hesitate to enlist our help. DoNotPay has a history of helping people send demand letters to any person or company in small claims court.

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Explore Other Benefits of DoNotPay

DoNotPay is not great only for requesting refunds or suing people — we deal with a variety of issues people experience on a daily basis. Once you create an account on DoNotPay using your , the benefits never stop. Some of the problems we help you resolve have to do with:

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