How to Submit a Formal Complaint to Boots

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How to Submit a Formal Complaint to Boots

Boots is a popular pharmacy chain that sells beauty, wellness and many other products, in addition to prescriptions and other health services. If you need to make a , getting through to the correct customer care department can be difficult. If you can't solve the problem by talking to a customer service representative, escalating to a third party mediator can be even more tedious and time-consuming.

Fortunately, DoNotPay can help, whether you simply need to speak to customer service quickly or decide to consider a lawsuit. Here's what Boots customers should know about resolving their complaints.

How to Contact Customer Support at Boots

There are several different phone numbers you can use depending on what you about.

ServiceConcernPhone Number
Boots.comFor questions about your account, purchases, deliveries or whether certain products are in stock.0345 609 0055
Boots PhotoFor any questions regarding photo printing orders01926 463 605
Boots OpticiansTo book a new appointment or change your existing one0345 125 3752
Boots HearingcareTo book or change an appointment0345 270 0999
Online Pharmacy ServicesFor questions about repeat prescription service, one time prescriptions or other online pharmacy issues0345 121 9040
Boots Advantage CardFor questions about the loyalty scheme0345 124 4545

If your question regarding Boots Advantage Card is about points you earned from an online purchase, use the number for enquiries.

All of the Boots customer care lines are open:

  • Monday to Friday from 8:30 am to 7pm
  • Saturday and Sunday from 8:45 am to 5 pm
  • On bank holidays from 9 am to 4 pm

The customer care lines are closed on Christmas Day and Easter Sunday.

Filing In-Store Complaints

If you want to complain about a specific store employee, use the store locator tool here to find that store's phone number and speak to the manager there.

Filing Complaints via Email

You can also contact Boots customer care by email. Send your complaints to When you send your email, make sure to include enough information for Boots to verify your identity and access your account. This includes:

  1. Your full name
  2. Your current address
  3. Your order number

A phone call is often the simplest way to resolve a customer service problem. However, email can be a good option for a more serious concern because it provides a written record.

Alternative Ways to Complain About Your Problem With Boots

Like most pharmacy chains, Boots offers a range of services, from photo printing to healthcare. This means that the best option for resolving your complaint will depend on which department you had a problem with.

Parliamentary and Health Service Ombudsman

If your complaint is related to Boots pharmacy or another healthcare service like an eye exam, you can complain to the Parliamentary and Health Service Ombudsman. Ombudsman services mediate between individuals and businesses or agencies to help them come to a satisfactory resolution.

Financial Service Ombudsman

If your problem is with Boots as a regular retailer, you may be able to complain to the Financial Service Ombudsman. This is most likely to work if you first try to cancel your payment through the bank or credit card you used to pay. If that doesn't work, you can ask the Financial Service Ombudsman to mediate between you and the bank.

Small Claims Court

If you aren't able to resolve the problem another way, you can consider taking the company to court. You can send demand letters to for up to £10,000 in small claims court in England and Wales. You should be able to file your claim online.

DoNotPay Can Help Resolve All of Your Customer Service Issues

When a purchase or transaction goes wrong, making a successful complaint that actually fixes the problem can be difficult. Trying to speak to the right person and make sure you phrase your request properly can be time-consuming. Escalating to an ombudsman service or court is even more tedious.

Fortunately, DoNotPay can help you deal with your issue quickly, easily and successfully. Let us do the hard work for you, so you can save time and avoid stress. If you need to go to small claims court, we can help with that as well.

Fix Customer Service Problems at Any Company With DoNotPay

Customer service problems can pop up at any company you do business with, from utility providers to luxury boutiques. DoNotPay can help with any of these companies, including:

How Else Can DoNotPay Help?

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To easily get the help you need, join DoNotPay today!

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