ByHow to Submit a Formal Complaint to Boots
Boots is a popular pharmacy chain that sells beauty, wellness and many other products, in addition to prescriptions and other health services. If you need to make a , getting through to the correct customer care department can be difficult. If you can't solve the problem by talking to a customer service representative, escalating to a third party mediator can be even more tedious and time-consuming.
Fortunately, DoNotPay can help, whether you simply need to speak to customer service quickly or decide to consider a lawsuit. Here's what Boots customers should know about resolving their complaints.
How to Contact Customer Support at Boots
There are several different phone numbers you can use depending on what you about.
| Service | Concern | Phone Number |
| Boots.com | For questions about your boots.com account, purchases, deliveries or whether certain products are in stock. | 0345 609 0055 |
| Boots Photo | For any questions regarding photo printing orders | 01926 463 605 |
| Boots Opticians | To book a new appointment or change your existing one | 0345 125 3752 |
| Boots Hearingcare | To book or change an appointment | 0345 270 0999 |
| Online Pharmacy Services | For questions about repeat prescription service, one time prescriptions or other online pharmacy issues | 0345 121 9040 |
| Boots Advantage Card | For questions about the loyalty scheme | 0345 124 4545 |
If your question regarding Boots Advantage Card is about points you earned from an online purchase, use the number for boots.com enquiries.
All of the Boots customer care lines are open:
- Monday to Friday from 8:30 am to 7pm
- Saturday and Sunday from 8:45 am to 5 pm
- On bank holidays from 9 am to 4 pm
The customer care lines are closed on Christmas Day and Easter Sunday.
Filing In-Store Complaints
If you want to complain about a specific store employee, use the store locator tool here to find that store's phone number and speak to the manager there.
Filing Complaints via Email
You can also contact Boots customer care by email. Send your complaints to boots.customercare_team@boots.co.uk. When you send your email, make sure to include enough information for Boots to verify your identity and access your account. This includes:
- Your full name
- Your current address
- Your order number
A phone call is often the simplest way to resolve a customer service problem. However, email can be a good option for a more serious concern because it provides a written record.
Alternative Ways to Complain About Your Problem With Boots
Like most pharmacy chains, Boots offers a range of services, from photo printing to healthcare. This means that the best option for resolving your complaint will depend on which department you had a problem with.
Parliamentary and Health Service Ombudsman
If your complaint is related to Boots pharmacy or another healthcare service like an eye exam, you can complain to the Parliamentary and Health Service Ombudsman. Ombudsman services mediate between individuals and businesses or agencies to help them come to a satisfactory resolution.
Financial Service Ombudsman
If your problem is with Boots as a regular retailer, you may be able to complain to the Financial Service Ombudsman. This is most likely to work if you first try to cancel your payment through the bank or credit card you used to pay. If that doesn't work, you can ask the Financial Service Ombudsman to mediate between you and the bank.
Small Claims Court
If you aren't able to resolve the problem another way, you can consider taking the company to court. You can send demand letters to for up to £10,000 in small claims court in England and Wales. You should be able to file your claim online.
DoNotPay Can Help Resolve All of Your Customer Service Issues
When a purchase or transaction goes wrong, making a successful complaint that actually fixes the problem can be difficult. Trying to speak to the right person and make sure you phrase your request properly can be time-consuming. Escalating to an ombudsman service or court is even more tedious.
Fortunately, DoNotPay can help you deal with your issue quickly, easily and successfully. Let us do the hard work for you, so you can save time and avoid stress. If you need to go to small claims court, we can help with that as well.
Fix Customer Service Problems at Any Company With DoNotPay
Customer service problems can pop up at any company you do business with, from utility providers to luxury boutiques. DoNotPay can help with any of these companies, including:
How Else Can DoNotPay Help?
DoNotPay can help you save time and money and reduce stress in many different ways. This includes:
- Negotiating your hotel bill
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- Fighting a parking ticket
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To easily get the help you need, join DoNotPay today!