Get Bellway To Take Your Complaints Seriously — Here's How

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Get Bellway To Take Your Complaints Seriously — Here's How

Bellway builds homes. It originated as a family business more than 70 years ago and is now a 5-star builder of four home designs. The original Bellway brand, sustainable Bellway homes in London, and the Ashbury Collection. The Artisan Collection is their latest brand, blending the architecture to fit the local environment. Although Bellway is considered one of the UK's top home builders, there are times when a home buyer may need to file a

Bellway complaints can be for new or existing construction. Sometimes a flaw doesn't appear until you've lived in the home for a while. Regardless of when the problem comes to light, you should begin the complaint process by contacting the company. With DoNotPay's online service, the company will keep your place in the phone queue until a person answers the call, freeing you to do other things.

What Is Bellway’s Complaint Process?

Bellway is one of the UK's largest builders. They have 19 divisions and over 3,000 employees. As a result, complaints begin at the divisional office and escalate from there to the corporate offices. If you do not know your divisional office, Bellway provides a link on their website. Once you know your divisional office, you can begin the complaint process. If the local office does not address your complaint, you can escalate your concerns by contacting the company.

Telephone0191 217 0717
Fax0191 236 6230
Bellway Group OfficeWoolsington House, Woolsington, Newcastle upon Tyne, Tyne and Wear, NE13 8BF

Look to send your complaints to the following staff:

  1. Divisional Head of Customer Care - This individual is the second person to contact if the initial call does not resolve the issue.
  2. Divisional Construction or Sales Director - If the issue is related to construction, you may contact the divisional construction director. If you have a sales-related issue, you must contact the divisional sales director.
  3. Divisional Managing Director - Regardless of the issue, the divisional managing director is the fourth contact point.
  4. Group Customer Care Director - The Group Director is the last person to contact to resolve the issue.

You can contact the Group Customer Care Director; however, your will not be addressed unless you have contacted the divisional staff first.

Let DoNotPay Get Your Bellway’s Complaint Started

Given the number of potential calls to resolve a complaint, you may want to let DoNotPay help. Rather than wait on hold for hours, DoNotPay can keep your place in the phone queue and notify you when a person answers. Just use the following steps.

  1. Select Skip Waiting on Hold.
  2. Locate the Company
  3. Click on the name.

DoNotPay will connect you to the Bellway representative as soon as the call is answered so you can spend your time doing something you enjoy.

Other Ways to File a Bellway Complaint

Most home builders belong to an association that can help you start the complaint process if you have not been able to resolve the dispute with the builder. Bellway is a member of the Home Builders Federation; however, the association does not accept complaints. The HBF only operates in England and Wales.

For homes in Scotland, contact the Scottish Building Federation for more information. Other associations to contact include:

Contacting a home builder association is a way to let the contractor know that you wish to pursue a formal complaint process. Complaint filings impact a builder's reputation so they may be more willing to resolve a dispute. If the problem remains unresolved, you can consider one of the following options:


The Consumer Code for Home Builders oversees the implementation and enforcement of home building standards. It is an independent body that uses adjudication to resolve disputes. To begin the process of the Independent Dispute Resolution Scheme, contact the Consumer Code for Home Builders.

Complaints cannot be filed after two years from the date of the Home Warranty Body's insurance certificate and the maximum award is £15,000. If you are dissatisfied with the results, you may pursue alternative dispute resolution, ombudsman, or small claims court.

Alternative Dispute Resolution (ADR)

Numerous ADR providers for home builder disputes exist throughout the UK. The Citizens Advice organization has a list of ADR providers and the services they offer. Agreeing to an ADR scheme means that no further action can be taken once the decision is made.


Ombudspersons are available to address home building complaints. For more information, see the fact sheet located at New Homes Ombudsman. An ombudsperson's decision is final and may not be pursued in small claims court.

Small Claims Court

You will need documentation that you have attempted to resolve the complaint without success to appear in small claims court. Small claims court does have a maximum award ceiling. If the award amount you are requesting exceeds the small claims court ceiling, you can pursue other action.

DoNotPay Can Help Resolve Any Customer Service Issue

If you need additional assistance with a Bellway complaint, try DoNotPay's Other Customer Service Issue product. It can help you file a complaint, just follow these steps.

  1. Choose Other Customer Service Issues.
  2. Select the option that describes your issue.
  3. Enter the Company Name.
  4. Provide the details of your complaint.

DoNotPay will review your information and recommend the best path to resolve customer issues with businesses such as:

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