How to File Avro Energy Complaints Online

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to File Avro Energy Complaints Online

When you pay for a product or service, the companies like Avro Energy should supply the product to you and give change or refund extra money. When all doesn't go as planned, sending in a formal complaint to companies like Hermes, Ofcom, Tesco, BBC, and British Gas usually gets their attention and corrects the incident quickly.

What do you do when your formal complaint is ignored? Companies like Royal Mail, Virgin Media, Carshield, Chipotle, and Starbucks have a complaint department that manages complaints not taken care of in the local area. were ignored for a very long time but are finally being tended to.

DoNotPay has a legal solution to the issues of ignored complaints and can walk you through filing a formal complaint with companies like Avro. Avro Energy complaints are easy to compile with DoNotPay's aid, they even send the letter for you! Read on to find out more about filing your formal complaint against Avro Energy.

How to Make a Complaint to Avro Energy

Avro Energy was tasked with bringing 600,000 homes and businesses their share of electricity and gas. During the energy crisis, Avro Energy failed its customers and went under. Many customers had complaints about the lack of refunds on their prepaid plans. When Avro Energy went bankrupt, it owed its clients millions in overdue refunds.

Luckily the Ofgem stepped in and replaced Avro Energy with Octopus Energy. Octopus has assured all customers, both existing and former, that their refunds will be honoured in either supplied electricity and gas or in a check. Energy supplies continued while the arrangement settled, and existing customers were given the choice to keep Octopus Energy or seek their provider.

since the bankruptcy have been sent to Octopus Energy to be rectified. You may contact octopus energy through the following ways:

Ways to Contact Octopus Energy Customer Support
Phone Number0808 164 1088
Online Contact FormAvro Escalations

If you experience a disruption in your electric services simply dial 105 to speak with your local power distributor. If you can smell gas or think you might have a gas leak, contact the National Gas Emergency hotline on 0800 111 999.

When you send an email it will take customer service 18 hours and 8 minutes based on business hours to respond to you. A bummer if your concerns are urgent.

Alternative Ways to File a Complaint Against Avro Energy

Avro customers not satisfied with their complaint status can contact Ofgem directly to obtain the support they need.

  1. If in England and Wales, contact Citizens Advice on 0808 223 1133.
  2. If in Scotland, contact Advice Direct Scotland on 0808 196 8660.

Octopus Energy should have contacted and assumed responsibility for Avro's customers on 26 September 2021.

Alternative solutions can also include escalating the situation and calling in the Energy Ombudsman to aid with the resolution of the complaint. Complaints can only be brought to the attention of the Ombudsman after:

  • Eight weeks have passed with no resolution on your written complaint.
  • You receive a deadlock letter.
  • You have kept track of the evidence and events.

Contacting the Ombudsman will take some time, evidence, and work to complete the investigation. The Ombudsman is an impartial mediator between the energy company and yourself. It can take from 4 to 16 weeks to resolve the dispute.

You will need to provide:

  1. Physical evidence chronologically.
  2. The invoice or service complaint.
  3. The deadlock letter.
  4. All communication with the energy company and deadlines were ignored.

The last alternative is to bring the case to small claims court. You can sue the company for up to £10,000 for the cost of the refund, and any damages that might have ensued because of the failure to respond to the complaint.

DoNotPay Can Get Refunds For You in an Instant

Energy companies are not the only companies that DoNotPay is able to obtain refunds, chargebacks, and resolve complaints. After filling out the complaint or refund form, DoNotPay will have permission to contact any business on your behalf to legally get the response you deserve. The forms are quick, easy, and simple to fill out. Once you're done, DoNotPay formulates and sends a formal letter with your demands addressed. All you need to do is wait for your response and collect your chargeback or refund.

Get Any Customer Service Issue Resolved With DoNotPay

Customer service issues like agents hanging up, refusal of refunds or returns, or long telephone lines aggravate the situation. DoNotPay can help you bypass the long wait on the telephone and file a complaint against rude agents. It can also help you with your return or refund quickly, easily, and without much of your time.

What Else Can DoNotPay Do?

Complaints, refunds, returns, and customer service are a great start to how DoNotPay can aid you with everyday tasks. There is even more available to help you out. After a simple search, you can find help with topics like:

It is that simple! DoNotPay can help you with any company, in any situation, no matter your location.

Want your issue solved now?