5 Ways to File Avanti West Coast Complaints

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5 Ways to File Avanti West Coast Complaints

Whether for business, holiday or otherwise, taking a train is sometimes necessary. Avanti West Coast is a train company that operates in the United Kingdom. Long-distance passenger services are covered through six of the UK's largest cities. If you have had issues with booking, services, or other problems and want to know how to file , DoNotPay is here to help.

Contacting Avanti West Coast to File a Complaint

If you want to , there are various ways you can get in touch with the company. They say they will do their best to resolve your complaints thoroughly and promptly. You also have the right to elevate your complaint to a manager if you are unhappy with their initial response.

Online FormMake a Complaint Form
Phone0345 528 0253
By PostAvanti West Coast, Customer Resolutions Centre, The Square, 2 Broad Street West, Sheffield, S1 2BQ
FreepostFreepost AVANTI WEST COAST

Avanti West Coast claims that its online forms are the quickest way to get in touch with the Customer Resolutions Team.

You can contact via post, but Avanti West Coast recommends that when sending tickets, you send them using a method of recorded delivery.

Sending through Freepost will direct your letter to the above address, but they cannot proceed if your tickets are lost.

Alternative Complaint Methods

Sometimes, when a company cannot resolve your issue at all, you may need to escalate it beyond the company itself.

  1. Alternative Dispute Resolution

Alternative dispute resolution (ADR) is a process of resolving disputes to help avoid going to court.

There are two (2) main types of ADR:

  • Mediation is when a third party mediates and helps the disputing parties reach a mutually acceptable outcome for everyone.
  • Arbitration is when a third party reviews all of the facts and reaches a decision that is generally considered binding.
  1. Ombudsman

Consumers have the right to appeal Avanti West Coast responses to The Rail Ombudsman. They are an independent industry that does not take sides, and their services are free. They will look at all evidence available from both parties and help the disputing parties try to reach an agreement. If they are unable to help you reach an agreement, they can make a decision based on the evidence.

When to appeal to the Rail Ombudsman:

  1. You are unhappy with the final response from Avanti West Coast.
  2. It has not been more than 12 months since Avanti West Coast issued its final response.
  3. Avanti West Coast has not resolved your complaint within 40 working days of receipt.
  • Website
  • Telephone: 0330 094 0362
  • Textphone: 0330 094 0363
  • SMS/Text: 07427 580 060
  • Email
  1. Rail Industry Watch Dogs

Sometimes, your complaint may be redirected by the Rail Ombudsman to an independent consumer 'watch dog' (such as Transport Focus or London Travel Watch). They will review your complaint and follow up on your behalf.

  1. Small Claims Court

If all other methods have been exhausted, a final option is a small claims court. The maximum claim you can make in small claims court is £10,000. You must be able to prove that you have gone through the appropriate channels in an attempt to resolve the issue at hand.

Resolve Complaints and Customer Service Issues With DoNotPay

DoNotPay understands how frustrating it can be to try to reach customer service departments, play phone tag, or wait around for a resolution. It can be even more frustrating with the company gives an unsatisfactory response. Fortunately, DoNotPay has a more straightforward solution. No matter what customer service issue or complaint you have, DoNotPay can help you navigate your Avanti West Coast complaints. Our goal is a quick resolution that helps you avoid escalating your complaint even further and wasting more time. It is very easy to get started.

To get started with DoNotPay's services, follow these simple steps:

  1. Choose the Other Customer Service Issues product.
  2. Select the option that best describes your issue.
  3. Enter the name of the company that you are having a problem with.
  4. Please provide us with the details that will help us solve your case.

It really is that easy! DoNotPay will evaluate your request and take the appropriate action for the quickest resolution. We can contact the company and make the necessary demands on your behalf. We will always work to get you the best outcome possible!

If you have issues with any other company, DoNotPay can help you resolve those too!

How Else Can DoNotPay Serve You?

In addition to helping you resolve complaints with any company, we can help you with the following:

DoNotPay has fast, simple solutions for any problem or concern!

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