DoNotPay Makes You Stunned With an Audible Refund

Audible is an Amazon-owned subscription service that produces and sells audio information, entertainment, and education content. It offers products ranging from digital audiobooks to audio newspapers, and everything in between.

The most expensive Audible title at the moment is Charles Dickens’ “Our Mutual Friend,” priced at $107.09. So, how do you get a refund if you realize you are not a Dickens fan only after you have purchased the book?

What Is the Audible Cancelation Refund Policy?

Audible’s Conditions of Use state that should you cancel your subscription or membership, you won’t get a refund of any paid fees. Audible will terminate your member benefits when your membership is canceled, but you will still have your license and access to purchased content.

Even though Audible is pretty adamant regarding the no-refund cancelation policy, there is an exception to this rule. At their discretion, Audible reserves the right to terminate anyone’s membership without notice. They will allow you a prorated refund for the remaining membership days that you won’t use on condition that you do not infringe the Terms or any applicable laws, commit fraud, or use the Service to the detriment of the company or other users.

What Makes Me Eligible for an Audible Refund?

According to Audible Exchange Policy, you can return or exchange your book and request a refund within 12 months of purchase. That said, each active member is eligible for a refund for a limited number of times.

At their discretion, Audible reserves the right to limit the number of returns and refunds allowed to each member if they suspect that the member is abusing the benefits ensured by the Exchange Policy.

They can also revoke the member’s right to return a book altogether.

Eligibility for a book refund ends immediately after the membership cancelation or due to the inability to maintain membership in good standing.

Non-members can return and refund two titles every six months by contacting Audible here.

For more information about the Audible refund, you can check the Audible Help Center.

Why Is My Title Labeled Not eligible for return?

Audiobooks can be returned only a certain number of times using the online tool. Should you see Not eligible for return indication next to your title, you can contact Customer Service to process your return or find substitute titles for you to listen to.

Can I Get a Refund on My Audible Credits?

Credits are valid for 12 months after they are issued, but as they have no cash value, they are non-refundable.

DoNotPay Puts the Money Back Into Your Pocket

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If you believe that Audible mistreated you and wrongfully denied your refund request, do not despair! We understand your anger, but there is a way for you to right the wrong. DoNotPay can help you cancel your Audible subscription or request a refund in no time.

It takes just a couple of minutes to sign in to your DoNotPay account in your web browser or on your iOS device and:

  1. Click Chargeback Instantly
  2. Provide information about your payment method and the bank
  3. When prompted to add the merchant, type in Audible
  4. Answer other questions regarding your case with as many details as possible
  5. Verify your signature and submit the request

Once we’ve collected all the necessary information from you, our DoNotPay team will reach out to your bank and request your money back. We will provide all relevant citations of VISA and Mastercard codes and regulations to bolster your case.

Should you rather sidestep the bank, we can contact Audible directly on your behalf, which will serve as evidence if you decide to assert your claims in small claims court.

Note that Audible aims to settle all disputes by binding arbitration, rather than in court. It means that the matter is handled without the actual trial.

How to Request an Audible Refund on My Own?

Audible has automated a refund request process for customers. First, you have to request a return, and then your refund will be automatically processed according to the payment method you used for purchase. Regrettably, there is no way to request an Audible refund via the application. You can only access the Audible webpage from a browser on any of your devices. There are three ways you can return it yourself:

  1. Desktop site
  2. Mobile site
  3. Email, chat, or phone (facilitated through the Customer Support Service at Audible.com)

Can You Request a Refund Via

Yes / No

DoNotPay

Yes
Email

Yes

Phone

Yes
Letter

No

Website

Yes
In-person

No

Desktop-Site Return and Refund

  • Go for Purchase History on the left-hand side of the page
  • Click Return Title next to the title you want to return
  • Tick the reason for returning the title
  • Confirm by clicking Return Title

Once you have returned your book, you will receive a confirmation on the screen indicating the return was successful.

Mobile-Site Return and Refund

  • Go to www.audible.com on your device and log on to your account
  • Click Menu and then My Account
  • Go for Purchase History
  • Tap on the book you want to return
  • Click Return
  • Select the reason for returning the book
  • Confirm by tapping Return

You will receive a confirmation that the return was successful.

Return and Refund via Email, Phone, or Chat

You will get a notification regarding the status of your request via email.

How Long Will It Take to Get My Audible Refund?

If you qualify for a refund, the time window to get one depends on the payment method.

Audible has a strict policy—you will be refunded to the same payment method you used to purchase the title:

  • Titles paid with credits are refunded with credits
  • Titles purchased with coupons are refunded with coupons
  • Titles bought with a credit card are refunded with cash credited back to your bank account

Payment Method

Refund Time Window
Credit

Immediately upon return

Coupon

7–10 business days
Other Payment Methods

7–10 business days

Note that if you want to return multiple audiobooks purchased with a credit card, each title returned is treated as a separate transaction. It means that you will get an individual refund for each title within the allotted time window.

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