Getting flight delay compensation from American Airlines

American Airlines (AA) is part of the American Airlines Group. It has the biggest air fleet in the world and serves the highest number of customers on a daily basis. With such large numbers circulating on a daily basis, it should come as no surprise that eventual inconveniences can happen. If you were negatively affected, we’re going to show you how to easily get compensation from American Airlines using DoNotPay, the world’s first AI lawyer.

How to file for compensation from American Airlines

Believe it or not, under the U.S. law, airlines aren’t required to compensate passengers for delay or cancelation inconveniences, other than in a few distinct situations. The only thing that’s required from them is to notify passengers a maximum of 30 minutes after they find out about the delay. It’s actually up to the airline company whether or not and how they will compensate you for your lost time and money. In the case of American Airlines, their Customer Service page is easy to understand and they don’t dodge the hard questions like who’s responsible for what under their policies, so they get a thumbs up for that. Under the Delays, cancelations, and diversion events tab, the company quickly outlines your rights and responsibilities and links to a complaint/refund page.

How to get compensation from American Airlines easily with DoNotPay

Find out just how simple it is to get compensated for delayed or canceled flights.

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Even though American Airlines is transparent with its customer service policies, it’s still in the company’s interest to save as much profit as they can, even if you didn’t get the service exactly as you paid for it. While they’ll gladly assist you in unexpected events and put different compensation options on the table for you, they’ll make sure to leave as much information as they can out of the conversation. Most people don’t know enough and can’t be bothered to research how to get the maximum amount of compensation. This is where DoNotPay comes into play. The app was created to handle all the necessary preparations for you. Here’s how it works:

  1. Open the DoNotPay web app or get the iOS version
  2. Click on “Customer Service Issues”
  3. Type in the name of the company you want to raise your concern with, in this case, American Airlines
  4. You’ll get the option for the chatbot to wait in phone queue for you or fight the issue on your behalf
  5. By selecting the latter, the chatbot will guide you with a series of simple questions, to assess the situation
  6. The app will get back to you within 48 hours with new information

Once you get your answer back from AA, if you’re still unhappy with the results, DoNotPay can help you take the case further by creating a legal dispute in small claims court.

How often does American Airlines delay or cancel flights?

According to the United States Department of Transportation Bureau of Transportation Statistics, American Airlines had 867,371 flight operations in 2019. These resulted in:

  1. 19,974 canceled flights (2.30%)
  2. 171,173 delayed departures (19.73%)
  3. 130,577 delayed arrivals (14.34%)

This is a sizable amount and one of the largest compared to similar-sized airlines such as Delta. An average of five canceled flights per day leaves hundreds of passengers stranded and looking for answers, making their customer care sector busy and often hard to reach on first contact.

Useful Information about American Airlines

  • William Douglas Parker is the Chairman and CEO of AA
  • The American Airlines headquarters are located in 1 Skyview Drive, Fort Worth, TX 76155
  • The Customer Care director is Catherine Connolly, her corporate address is 4333 Amon Carter Blvd., Fort Worth, Texas, United States
  • According to Forbes, American Airlines reported $44.5 billion in total revenue in 2018
  • The company’s mailing address is P.O. Box 619616, DFW Airport, TX 75261-9616

How to reach out to American Airlines

Finding contact information and getting in touch with American Airlines is relatively easy. Here are some of the ways you may reach out:

Avoid using social media if you’re having issues. They will just redirect you to the customer service page, and you can’t expect a timely response. Calling is a great option for fast assistance. To get in touch with the higher-ups, use either the P.O. box, website contact form, or call and see if you can schedule a meeting in person. Going directly to the address is not a good idea, as you’ll have to announce your visit. Otherwise, you won’t be allowed to the company grounds.

American Airlines useful phone lines

If you need immediate assistance, dialing one of American Airlines’ key phone lines is your best option. You’ll be greeted by an IVR machine telling you a list of options, but if you repeat the word “Agent” to it, it will forward your call to a customer care representative. To avoid waiting in hour-long queues, let DoNotPay do the waiting for you. Use the web app or iOS version. Here are some of the useful numbers:

ServicePhone NumberWorking hours
Reservations and Ticket Changes800-433-730024/7, 365 (English support, check here for other languages)
Bags and Luggage800-535-522524/7, 365
AA New Customers Line844-202-233624/7, 365
Corporate Headquarters817-963-1234Mon. – Fri. 8 am – 5 pm CT
Trip Insurance (provided by Allianz Global Assistance)800-628-540424/7, 365
Gift Card Support800-677-9555Mon. – Fri. 8 am – 5 pm CT
Group and Meetings travel arrangements800-221-225524/7, 365
AAdvantage Miles Support800-882-888024/7, 365
Hearing and speech impaired800-543-158624/7, 365

American Airlines flight delay policy

As previously mentioned, the U.S. Department of Transportation (DOT) does not require airlines to compensate passengers for a flight delay. Every form of reimbursement you receive will be out of the company’s goodwill, so to speak. The only mandatory thing is informing passengers at least 30 minutes after the airline becomes aware of any irregularities, which American Airlines does. The company policy also states that you’ll be contacted personally on the phone you provided when making the reservation. Customers that signed up on AA.com and ask for flight status updated can expect to be informed via phone, text or email, depending on the situation. If the delay lasts long enough that boarding will not happen before 11:59 p.m. local time:

  • American Airlines will offer a complimentary overnight stay if the situation was caused by an error or inconvenience on their part
  • You will be expected to cover your own expenses if the situation is out of American Airlines control, such as bad weather

American Airlines flight cancelation policy

Even a full cancelation of a scheduled flight does not mandate the airline to compensate you. However, American Airlines does not hide behind this regulation and offers the option to reroute you or issue a refund to passengers with severely delayed or canceled flights. If you choose the refund, you can expect to be reimbursed for the remaining ticket value and any additional costs you paid. If you take a refund, you’ll be expected to find your own accommodation and get new travel arrangements by yourself. Accepting either a reroute or refund will forfeit your right to the other. Make sure to file for compensation through DoNotPay first, and if you’re unhappy with the results, you can let the app escalate things through small claims court.

American Airlines overbooked/oversold flight policy

The only instance where airlines must always compensate passengers under the U.S. law is if they sold more tickets than available seats, also known as overbooking. To resolve this situation, American Airlines will offer passengers to voluntarily give up their seats, in exchange for travel credit and a reroute. If the company can not find enough volunteers, they will result in denying boarding to some passengers. While seemingly at random, things that may influence denial of boarding include, but are not limited to:

  1. The ticket fare
  2. Airline membership
  3. Ticket class
  4. Time of booking
  5. Check-in time

If you end up being denied boarding, you’ll receive compensation depending on your destination.

Flying within the United States:

Hours lostCompensation
Delayed up to 1 hourNo compensation
Delayed 1 to 2 hours200% of your one-way fare, maximum $675
Delayed for 2 or more hours400% of your one-way fare, maximum $1350

Flying internationally:

Hours lostCompensation
Delayed up to 1 hourNo compensation
Delayed 1 to 4 hours200% of your one-way fare, maximum $675
Delayed for 4 or more hours400% of your one-way fare, maximum $1350

Flying from the E.U. to the U.S.:

If you’re denied boarding on a non-stop flight from the European Union, you’re eligible for one of the following:

  • A 1-ticket voucher that can be used anywhere on an American Airlines flight
  • A 300 EUR check if your arrival is delayed less than four hours, or a 600 EUR check if your arrival is delayed 4 or more hours

Passengers from to and from Canada may be offered different compensation in accordance with the Canada Air Passenger Protection Regulations.

If you wish to speak to an American Airlines representative regarding your situation, use DoNotPay to avoid waiting in the queue yourself.

All American Airlines flights in the U.S.

American Airlines currently operates in 45 territories of the U.S. The airline also provides international flights. Here are the currently available destinations for domestic flights:

StateCityAirports
Wyoming
  • Jackson (seasonal flight)
  • Jackson Hole Airport
Wisconsin
  • Milwaukee
  • Milwaukee Mitchell International Airport
Washington
  • Seattle
  • Spokane
  • Seattle–Tacoma International Airport
  • Spokane International Airport
Virginia
  • Norfolk
  • Richmond
  • Norfolk International Airport
  • Richmond International Airport
Utah
  • Salt Lake City
  • SLC International Airport
The U.S. Virgin Islands
  • Saint Croix
  • Saint Thomas
  • Henry E. Rohlsen Airport
  • Cyril E. King Airport
Texas
  • Austin
  • Dallas
  • El Paso
  • Houston
  • Houston
  • San Antonio
  • Austin–Bergstrom International Airport
  • Dallas/Fort Worth International Airport
  • El Paso International Airport
  • George Bush Intercontinental Airport
  • William P. Hobby Airport
  • San Antonio International Airport
Tennessee
  • Knoxville
  • Memphis
  • Nashville
  • McGhee Tyson Airport
  • Memphis International Airport
  • Nashville International Airport
Rhode Island
  • Providence
  • T. F. Green Airport
Pennsylvania
  • Harrisburg
  • Philadelphia
  • Pittsburgh
  • Harrisburg International Airport
  • Philadelphia International Airport
  • Pittsburgh International Airport
Oregon
  • Portland
  • Redmond
  • Portland International Airport
  • Redmond Municipal Airport
Oklahoma
  • Oklahoma City
  • Tulsa 
  • Will Rogers World Airport
  • Tulsa International Airport
Ohio
  • Akron
  • Cincinnati
  • Cleveland
  • Columbus
  • Dayton
  • Toledo
  • Akron–Canton Regional Airport
  • Cincinnati/Northern Kentucky International Airport
  • Cleveland Hopkins International Airport
  • John Glenn Columbus International Airport
  • Dayton International Airport
  • Toledo Express Airport
North Dakota
  • Bismarck
  • Fargo
  • Bismarck Municipal Airport
  • Hector International Airport
North Carolina
  • Charlotte
  • Greensboro
  • Raleigh
  • Wilmington
  • Charlotte Douglas International Airport
  • Piedmont Triad International Airport
  • Raleigh–Durham International Airport
  • Wilmington International Airport
New York
  • Albany
  • Buffalo
  • New York City
  • New York City
  • Rochester
  • Syracuse
  • Albany International Airport
  • Buffalo Niagara International Airport
  • John F. Kennedy International Airport
  • LaGuardia Airport
  • Greater Rochester International Airport
  • Syracuse Hancock International Airport
New Mexico
  • Albuquerque
  • Santa Fe
  • Albuquerque International Sunport
  • Santa Fe Municipal Airport
New Jersey
  • Newark
  • Newark Liberty International Airport
Nevada
  • Las Vegas 
  • Reno
  • McCarran International Airport
  • Reno–Tahoe International Airport
Nebraska
  • Omaha
  • Eppley Airfield
Montana
  • Bozeman (Seasonal)
  • Missoula
  • Bozeman Yellowstone International Airport
  • Missoula International Airport
Missouri
  • Kansas City
  • St. Louis
  • Kansas City International Airport
  • St. Louis Lambert International Airport
Minnesota
  • Minneapolis
  • Minneapolis−Saint Paul International Airport
Michigan
  • Detroit
  • Detroit Metropolitan Airport
Massachusetts
  • Boston
  • Worcester
  • Logan International Airport
  • Worcester Regional Airport
Maryland
  • Baltimore
  • Baltimore–Washington International Airport
Maine
  • Portland
  • Portland International Jetport
Louisiana
  • Baton Rouge
  • New Orleans
  • Baton Rouge Metropolitan Airport
  • Louis Armstrong New Orleans International Airport
Kentucky
  • Louisville
  • Louisville International Airport
Kansas
  • Wichita
  • Wichita Dwight D. Eisenhower National Airport
Iowa
  • Des Moines
  • Des Moines International Airport
Indiana
  • Indianapolis
  • Indianapolis International Airport
Illinois
  • Chicago
  • O’Hare International Airport
Idaho
  • Boise
  • Boise Airport
Hawaii
  • Honolulu
  • Kahului
  • Kailua-Kona
  • Lihue
  • Daniel K. Inouye International Airport
  • Kahului Airport
  • Kona International Airport
  • Lihue Airport
Georgia
  • Atlanta
  • Hartsfield–Jackson Atlanta International Airport
Florida
  • Fort Lauderdale
  • Fort Myers
  • Jacksonville
  • Miami
  • Orlando
  • Sarasota
  • Pensacola
  • Tampa
  • Southwest Florida International Airport
  • Jacksonville International Airport
  • Miami International Airport
  • Orlando International Airport
  • Sarasota Bradenton International Airport
  • Pensacola International Airport
  • Tampa International Airport
District of Columbia
  • Washington D.C.
  • Washington Dulles International Airport
  • Ronald Reagan Washington National Airport
Connecticut
  • Hartford
  • Bradley International Airport
Colorado
  • Colorado Springs
  • Denver
  • Hayden (Seasonal)
  • Montrose (Seasonal)
  • Vail (Seasonal)
  • Colorado Springs Airport
  • Denver International Airport
  • Yampa Valley Airport
  • Montrose Regional Airport
  • Eagle County Regional Airport
California
  • Burbank
  • Fresno
  • Los Angeles
  • Oakland
  • Ontario
  • Palm Springs
  • Sacramento
  • San Diego
  • San Francisco
  • San Jose
  • Santa Ana
  • Santa Barbara
  • Hollywood Burbank Airport
  • Fresno Yosemite International Airport
  • Los Angeles International Airport
  • Oakland International Airport
  • Ontario International Airport
  • Palm Springs International Airport
  • Sacramento International Airport
  • San Diego International Airport
  • San Francisco International Airport
  • San Jose International Airport
  • John Wayne Airport
  • Santa Barbara Municipal Airport
Arkansas
  • Bentonville
  • Northwest Arkansas Regional Airport
Arizona
  • Phoenix
  • Tucson
  • Phoenix Sky Harbor International Airport
  • Tucson International Airport
Alaska
  • Anchorage (Seasonal)
  • Fairbanks (from May 7th, 2020)
  • Ted Stevens Anchorage International Airport
  • Fairbanks International Airport

The American Airlines Fleet

American Airlines currently has 945 planes in the sky, making it the largest commercial airline fleet in the world. The average age of their aircraft is 11.2 Years. These include:

  1. 438 Airbus airplanes (around 46%)
  2. 487 Boeing airplanes (around 51.5%)
  3. 20 Embraer E-Jet (around 2%)

The main airport from which American Airlines operates is Dallas / Fort Worth International Airport (DFW / KDFW), with major city hubs (bases) including:

  • Philadelphia International (PHL / KPHL)
  • Washington Ronald Reagan National (DCA / KDCA)
  • Charlotte Douglas International (CLT / KCLT)
  • Miami International (MIA / KMIA)
  • New York John F. Kennedy (JFK / KJFK)
  • Phoenix Sky Harbor (PHX / KPHX)
  • Chicago O’Hare (ORD / KORD)
  • Washington Ronald Reagan National (DCA / KDCA)
  • Los Angeles International (LAX / KLAX)
  • New York La Guardia (LGA / KLGA)

American Airlines partnering companies

American Airlines is a member of the OneWorld Airline Partners, together with 13 other major airlines:

  • British Airways
  • Finnair
  • SriLankan Airlines
  • Qantas Airways
  • Royal Jordanian Airlines
  • LATAM Airlines
  • S7 Airlines
  • Iberia
  • Malaysia Airlines
  • Japan Airlines
  • Cathay Pacific
  • Qatar Airways

Other partnerships include:

  • Cape Air
  • Hawaiian Airlines
  • Interjet
  • Air Tahiti Nui
  • Alaska Airlines/Horizon Air
  • Etihad Airways
  • Seaborne Virgin Islands
  • China Southern Airlines
  • Fiji Airways

American Airlines has a codesharing agreement with the above-mentioned airlines, and advertises their flights under their own flight code (and vice versa). The flights are typically operated by one airline, while its partners may show them in their timetable/schedule and sell tickets. This helps everyone increase customer reach and overall sales. When you fly with AA or any of their partners, you’re eligible to “collect miles” that can later be turned into rewards.

Here’s what else DoNotPay can for you

Apart from helping with delayed and canceled flights, DoNotPay is effective at:

  1. Canceling unwanted subscriptions and services
  2. Contesting parking tickets
  3. Disputing speeding tickets
  4. Challenging traffic tickets
  5. Skipping customer care phone queue lines, by waiting for you
  6. Avoiding surprising charges by free trials with a virtual credit card
  7. Scheduling fast DMV appointments
  8. Helping you sue any company or person in small claims court

The DoNotPay learning center is a free resource full of articles on similar topics.