Don't Drag Your Wix Subscription! Drop It and Get a Wix Refund With DoNotPay!

Wix is a drag-and-drop website building platform offering over 500 templates suited for different purposes and industries.

The company has an array of services and different subscription plans, each of them coming with an extensive cancellation and refund policy. DoNotPay can help you navigate through the abundance of information and get your money back in no time.

The Basics of the Wix Refund Policy

Whether you can get a refund from Wix depends on several factors. Each Wix product and subscription plan has its own rules regarding cancellations and refunds.

But the Wix refund policy is not too strict, and the company encourages you to contact them if you think you deserve a refund even if you don't fit the eligibility criteria.

Can I Get a Refund for Wix Premium Plans?

If you have a Premium plan, you can get a full refund as long as you cancel it within the 14 days from the purchase or upgrade.

You may be paying for your subscription on a monthly or annual basis, but the refund rules are the same for both types.

Can I Get a Wix Refund for Ascend Plans?

If you are not satisfied with your Wix Ascend plan, you have 14 days from the purchase to cancel it and get a full refund. If more than 14 days pass, you will have to contact Wix support to inquire about a refund.

Can I Get a Wix Domain Refund?

Wix domains are not eligible for a refund, even within the first 14 days of the purchase. Domains are also subscription-based and you can cancel them anytime, but there are no refunds for partially used time.

Does Wix.com Refund Ticket Purchased on Wix Events?

You can request a refund for tickets bought on Wix Events, but not on the Wix platform. The refund has to be processed through the payment gateway you used for the purchase. If you paid with your PayPal account, you need to request a PayPal refund.

What Other Wix Purchases Are Non-Refundable?

Here are some of the Wix products and services for which the sale is final and refunds are not possible.

Wix Logo purchases
Third-party app upgrades
Wix's Facebook Ads campaigns
G Suite mailboxes purchased on Wix
Office 365 mailboxes purchased on Wix

Methods To Send a Wix Refund Request

You have several options to request a refund from Wix:

Can You Request a Refund Via	Yes / No
DoNotPay	Yes
Email	No
Phone	Yes
Letter	No
Website	Yes
In-Person	No
Live Chat	Yes

Getting a Wix Refund on a Company Website

If you want to get a full refund for your Premium plan, you have to cancel it within 14 days from the purchase. Once you do that, you will receive a refund automatically.

Here are the steps to do it:

Open the Wix website
Click the Sign In button in the top right corner
Click on your name
Choose Account Settings from the drop-down menu
Select the Subscriptions tab
Find the plan you want to cancel and click the Show More icon next to it
Click Cancel Plan
Click Cancel Now in the pop-up window

Getting a Wix Refund via the Chatbot

If you purchased your plan more than 14 days ago, canceling it won't get you a refund. Wix still offers you an opportunity to contact them and explain why you believe you are eligible for a refund. You can do this by initiating a chat with their chatbot.

Here are the steps to take:

Open the Wix website
Click the Support button in the header
Scroll down until you reach the Show More button and click it
Find the About Wix section
Click Show All
Select Contacting Wix Customer Care
Choose Contacting Wix Customer Care for Support
Click on the Get Started button
Write Refund in the chatbox and click Send
Click Request a refund
Follow the prompts to send a refund request

If the chatbot redirects you to your subscription page and you see that you are not eligible for a refund, go back to the chatbot and answer No when asked if your problem is solved.

You will then be connected to a Customer Care Expert.

Getting a Wix Refund Over the Phone

Another option is to request a callback from Wix and explain why you want a refund.

Here is how to do this:

Access the Wix website
Click the Support button in the header
Scroll down and click the Show More button
Click Show All in the About Wix section
Select Contacting Wix Customer Care
Click Contacting Wix by Phone
Click the Start a Callback Request button
Type in Refund to the contact bot
Click Send
Click Request a refund
Choose the I'm not sure option
Select Request a Callback
Add any additional text or screenshots
Add your phone number
Follow the instructions provided by the bot

Getting a Wix Refund With DoNotPay

According to the Fair Credit Billing Act (FCBA), you can dispute credit card charges within 60 days of the purchase and DoNotPay will help you do that in a few steps.

Here is what you need to do:

Open DoNotPay in your
Tap File a Chargeback
Give your bank details to our chatbot
Enter Wix as the name of the merchant
Follow the steps

Once you complete the process, we will send a dispute letter to your bank and provide you with Visa and Mastercard codes that can support your case. We can also contact Wix on your behalf and request a refund.

How Long Until Wix Refund Shows Up in My Account?

It can take up to 20 days for the funds to be returned to your bank account.

Take note that if you cancel your subscription within 72 hours from the purchase, the transaction will probably be canceled. This means that the funds will be removed from hold in your account.

How Do I Check the Status of My Refund Request?

When you submit a refund request, it will be in a Pending status until a decision is made.

You can check the status on the Refunds page, but make sure to log into your account before.

If your request is not there, it means that it was either approved or denied and you should have received an email from support@wix.com.

In case you don't see any emails, contact the Wix support team to check the status.

Discover DoNotPay's Amazing World of Possibilities

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