ByHow to Reach the USPS Complaint Number and Get Your Issue Resolved
The United States Postal Service is an independent government agency responsible for providing postal services. They include mailing services, money orders, package delivery, PC postage, and many more. Even though USPS tries to ensure reliable, safe, and secure services, it is no stranger to receiving complaints. That's why knowing the will come in handy when you run into any issues.
USPS has to deal with different complaints ranging from delivery issues, policy changes, customer service complaints to theft and fraud. Due to the many USPS complaints, USPS has curated many ways for their customers to air their grievances and find solutions to their problems.
Therefore, if you have a complaint against USPS, you can reach the USPS complaint number or through any channel available to have your issue solved. And if your grievance is not handled as expected, DoNotPay can help you sue USPS in a small claims court.
Contact USPS Complaints Phone Number to Make a Complaint
If you have customer service complaints, including delayed mails, protests against an employee, or other delivery issues, you can call the USPS complaint phone number 1-800-ASK-USPS (1-800-275-8777).
You can use this number to speak to a customer service agent from Monday to Friday, from 8 AM to 8.30 PM ET, and between 8 AM to 6 PM on Saturdays. You will get the opportunity to discuss your issue in detail. However, you'll be forced to wait in line for some time before having someone respond on the line.
Other Ways to Make a Complaint to USPS
You should keep in mind that different government agencies handle USPS complaints depending on the type of complaint you have. If you cannot call the , you also have alternative ways to file your complaint with USPS.
This table shows some other ways to reach USPS with a complaint.
| Organization | USPS |
| Email them | You can use the USPS online email system available on their website to file your complaints. Visit the USPS online email form, narrow it down to your problem and submit your complaints. They might be about packages or USPS postal facilities. |
| The USPS Headquarters Consumer Advocate Office | When you do not receive help at the local level, you can reach out to the top management by contacting the USPS Headquarters Consumer Advocate office.
You can contact them by calling 1-202-268-2284 or emailing them your complaint at XSDHM0@usps.gov. Also, mail your complaint to the following address: United States Postal Service Office of the Consumer Advocate 475 L' Enfant Plaza SW Room 4131 Washington DC 20260-0004 |
| Contact the USPS Office of the Inspector General (OIG) | The USPS Office of the Inspector General handles complaints about misconduct or criminal activities by the USPS employees.
Therefore, if you would like to report misconduct by a USPS staff member or contractor, you can file your grievance by calling 1-888-USPS-OIG (1-888-877-7644). You can also submit your complaint by filling out the USPS OIG online form. This online form allows you to remain anonymous. However, that would mean that the OIG cannot contact you when the need arises. |
| Contact the US Postal Inspection Service | If you have more serious concerns like fraud or mail theft by individuals who are not USPS employees or contractors, the USPS Office of the Inspector General takes care of that.
You can file your complaint to the US Postal Inspection Service by reporting the particular crime on their online platform. |
| The Postal Regulatory Commission (PRC) | The Postal Regulatory Commission handles issues concerning significant USPS policy changes. Therefore, if you have a complaint about postage rates or any other policy changes, you can contact PRC using their online contact form. |
Reaching USPS Complaint Number Didn't Solve Anything? Sue USPS in Small Claims Court
If you tried all means possible to solve your USPS hitch to no avail, you could choose to sue USPS in a small claims court. You can pursue a legal process against USPS at any available small claims courts in your county or state.
You should remember that small claims courts allow you to sue a company for claims less than $20,000 depending on your state/county. Customers can also file a civil action against USPS in an appropriate US district court. Since they are more effective, quick, and straightforward, small claims courts are better.
You can file your claim by visiting the small claims courts in person or taking advantage of their online forms.
After filing the complaint, you'll have to write and send a demand letter to the USPS informing them that you're going to sue them. You should ensure that your demand letter has:
- Your name and contact information
- Name and address of the defendant (USPS)
- Date of the grievances
- Your complaints in detail
- Estimated damages caused by the company
In addition to that, you should also have the tracking number of your mail and the employee's name whenever possible. When elaborating your grievances, ensure that you are as detailed as possible to make it easier for your problem to be solved. USPS will have 60 days to respond, after which you can take them to court and get compensated for the damages and inconveniences caused.
How to Sue USPS in Small Claims Court with DoNotPay
Like any other government agency, the USPS has some immunity from suits. Therefore, staging a case against them is not a walk in the park. You will be forced to go through a long and complicated process and spend a lot of money and resources hiring a legal representative and the whole court process.
That's why DoNotPay is here to ensure that you do not endure the lengthy court process or spend money on hiring lawyers and other unnecessary expenses. With our quick and painless process, you can easily sue USPS or any big corporation without breaking a sweat.
Here's how to start a small claims lawsuit against USPS with DoNotPay:
- Log in to DoNotPay and select the Sue Now product.
- Tell us how much you are owed by the company, if applicable.
- Select the reason for your lawsuit.
- Provide details about why you're filing the lawsuit, including photographic proof and other important information.
That's it! DoNotPay will then generate a demand letter or court filing forms for you. We'll even mail a copy of your demand letter to the individual or business you are suing.
DoNotPay Can Have Any of Your Complaints Sorted Out
DoNotPay can also help you effectively file your complaints against any company or business. If you have objections against any of the following companies, let DoNotPay help you deal with them:
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- Walgreens
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Filing complaints is just one of the countless problems that DoNotPay can effortlessly solve. We can help you:
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