A Guide to Reaching US Bank Customer Service Without Waiting on Hold

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

Reaching US Bank Customer Service Doesn’t Have To Take Forever!

US Bank is the fifth-largest bank in the United States, and it provides its customers with a variety of services, including loans, credit cards, mortgages, car loans, business loans, and more. The company has many branches throughout the country.

US Bank also offers banking services like payroll, EFT/ACH transfers, cashier’s checks, Visa Check Cards, online banking, and mobile banking to consumers, small business, and commercial banking customers. It was founded in 1970, and its headquarters are in Minneapolis, Minnesota, with over 3,000 branches located mostly throughout the West Coast of the United States.

With that many services, it’s not uncommon for issues to arise and for customers to need assistance resolving them. The best way to inquire about info regarding US Bank’s services and to find help resolving the issues you’re experiencing is to contact the company’s customer support. That way, you’ll be able to ask a US Bank customer service rep all you want to know and fix the problem in a timely manner.

We know that reaching customer service, in general, isn’t easy and that it requires waiting around for a support agent to answer your call. Luckily, you don’t have to put up with that any longer!

Once you , you’ll be able to cut in line and reach US Bank customer service in no time!

Reaching US Bank Customer Service Yourself

Before you decide to contact customer service, you should check US Bank’s FAQ page and see if you can resolve the issue on your own. That will save you from dealing with unresponsive reps and getting frustrated. Consult the table below to see some of the issues you can solve by visiting the company’s website:

CategoryWhat You Can Do
Settings & scheduling
  • Reset your password
  • Update your contact info
  • Get help logging into your account
  • Make an appointment with a banker
Account setup & information
  • Find your routing number
  • Order checks
  • Set up direct deposit
  • Activate your debit card
Credit cards
  • Redeem or view your credit card rewards
  • Check your credit score
  • Activate your credit card
  • Request a credit card balance transfer
Payments and billing
  • Pay your mortgage
  • Send a money order or cashier’s check
  • Pay your bills
  • Set up a wire transfer

If you don’t find the assistance you need by checking out the company’s FAQ page, don’t worry! You can always contact customer support and inquire about what you need. Here’s how you can reach US Bank customer service:

  1. By phone
  2. In person
  3. Online

How To Contact US Bank Customer Service Over the Phone

You can talk with a US Bank support agent and ask them all you need to know by calling 800-872-2657.

The average waiting time is around 10–15 minutes, but some customers report waiting for longer.

If you don’t want to waste time waiting for someone to answer your call, you don’t have to! You can let DoNotPay call US Bank customer service and wait for a support agent to pick up. Our app will alert you once the call gets answered, and you can proceed to resolve the issue with the customer service department.

How To Reach US Bank Customer Service in Person

If you want to visit US Bank customer service in person and inquire about the info you need, you can use the company’s online locator to find the nearest store. Here’s what you’ll need to do:

  1. Enter your address, city, state, or ZIP code
  2. Search

Once you conduct the search, you’ll see the addresses, working hours, and contact info for the nearby US Bank branches. Use the info to contact them and schedule a meeting. Go there at the agreed time and follow the instructions a support agent provides you with.

How To Get in Touch With US Bank Customer Service Online

Looking for an alternative way to connect with US Bank customer service? You can avoid calling and visiting by messaging them through social media.

The company is active on Facebook, Twitter, and Instagram, so you can try reaching them that way. You should keep in mind that you won’t always get a response promptly via social media, and sometimes, you won’t even get an answer back. This contact method isn’t the most reliable since the US Bank employees may not be checking social media accounts often. The best way to get the info you need quickly is by calling US Bank customer service and speaking to a support agent directly.

If you managed to reach the company’s customer support but your issue couldn’t be resolved or US Bank is giving you a hard time, we can help you send demand letters to! DoNotPay can assist you with suing US Bank in small claims court and seeking the justice you deserve.

Skip the Phone Queue and Connect With a US Bank Customer Service Agent

US Bank is a large company with over 18 million active customers, so it shouldn’t come as a surprise that their lines are always busy. Still, listening to automated messages on repeat for 15+ minutes is enough to drive even the most patient of customers crazy.

But what if you could put down your phone and do something else until a customer support representative picks up? That’s exactly what DoNotPay enables you to do!

Our app can call US Bank for you and notify you as soon as someone picks up. This way, you don’t have to sit there nervously tapping your foot for 15 minutes. Instead, you can spend that time watching your favorite TV show, for example, and pick up the phone once the app connects to a live person.

To call US Bank through DoNotPay, all you need to do is:

  1. in your web browser
  2. Select the Skip Waiting on Hold product
  3. Type in the name of the company you want to call
  4. Click on the name and press Call Now

The app does the rest for you! You can sit back and relax or do whatever you like in the meantime, and we’ll let you know the instant you can talk to a customer representative.

Don’t waste time and nerves waiting on hold—DoNotPay offers a much more convenient alternative!

Save Even More Time With DoNotPay!

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And that’s just the beginning! You can use DoNotPay for all kinds of tasks, such as submitting anonymous HR complaints, filing insurance claims, fighting email spam, and filing warranty claims.

Other Tasks DoNotPay Can Help With

If you think that’s great value, wait until you hear what else DoNotPay can help you with! Here’s a table with a couple other amazing DoNotPay features that will help improve your quality of life:

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