File a UPS Complaint Fast and Have Your Issue Resolved

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How To File a UPS Complaint Fast and Have Your Issue Resolved

United Parcel Service, better known as UPS, has been around for over 100 years now. The shipping service delivered over 6.3 billion packages in 2020 alone.

With so many shipments going through UPS, it's no surprise that the most common complaints from UPS customers revolve around shipments being lost in transit or packages being delivered to the wrong address.

Despite being around for over a hundred years, the shipping company still receives more complaints than any other.

Nearly 7 million packages are delivered to the wrong address each year. More than one in four lost shipments do not get delivered at all, and over half of these packages end up being stolen from the customer's doorstep.

The issue boils down to an inefficient system that fails to match the address with a specific package. It seems UPS is struggling to implement an effective tracking system, mostly due to the fact that delivery can be interrupted by unforeseen circumstances such as poor weather or natural disasters.

In 2020, UPS received over 9,000 complaints from U.S. customers, most of which were about lost or stolen shipments. Read our guides to learn what you can do if your UPS package never arrived or if your package was damaged in transit.

How To File a Complaint With UPS

The best way to file a complaint with UPS is through the complaint form on the company's official website. If you have problems with your order, it’s best to use the tracking number to find out the status of your package before submitting a complaint.

You can use this online form to file a UPS driver complaint, delivery complaints, report missing shipments, and raise any other issues you may have with the company or its employees.

Alternatively, you can also call the UPS complaint number in case you are still unable to locate your package. If your shipment is covered by a Money Back Guarantee, your issue will be given priority. The customer support representatives are trained to handle all manner of complaints, and they will try to resolve your issue or provide instructions on what to do next.

Another avenue you can pursue is contacting UPS on social media. You'll likely get a prompt answer from one of their community managers, as the company wants to avoid getting a negative reputation online.

How To Reach UPS Customer Support
  • Domestic: 1-888-742-5877
  • International: 1-866-782-7892
Other Contact Information

What if you've exhausted all options, but UPS doesn't respond, refuses to give you a refund, or isn't helpful in resolving your issue? If you've been wronged by the company, you can consider taking them to small claims court.

How To Sue UPS in Small Claims Court

Once you've exhausted all possible ways to resolve your issue with the shipping company, you can consider suing UPS in small claims court. You'll have 60 days to submit your complaint from the day of the incident, and the shipping company will be forced to respond within 30 days.

Before you can sue UPS, you have to draft and issue a demand letter, signaling your intent to take legal action against the company.

The demand letter needs to contain the following information:

  • The full name of the company that you are filing a complaint against—United Parcel Service (UPS)
  • When the incident took place
  • Your contact information, including a physical address and phone number where you can be reached during this process and your email address so they can respond to other correspondence you may have about your complaint.
  • A proposed resolution of the issue

It's crucial that you send this letter via certified mail so that you have proof that the company received your letter. You can keep a copy of this letter for yourself too.

If the company doesn't respond or fails to resolve your issue, you'll need to file a claim in your local small claims court within 60 days of the letter being sent.

Visit a local small claims court and ask the court clerk to explain the procedure and provide you with the forms you need to fill out.

The judge will give you a chance to present your evidence and try to convince them that the shipping company was at fault. If the court rules in your favor, they'll order UPS to pay for damages that resulted from its negligence.

How To Sue UPS in Small Claims Court With DoNotPay

The legal process alone can take over three months, not counting all the time you’ll need to actually draft the letter and gather all the necessary evidence. On top of that, you’ll likely need to hire a lawyer who is experienced in handling these types of cases, meaning you’re spending hundreds of dollars for a chance to get your issue resolved.

That’s why DoNotPay offers you a faster, simpler, and more affordable alternative. With our award-winning app, you don’t have to waste money on lawyers or spend days putting together a demand letter and filing court forms.

DoNotPay can help you sue UPS in small claims court by generating a demand letter or a court filing for you in minutes!

Here’s how you can file a claim against the shipping company in a few easy steps:

  1. Open DoNotPay in your and select the Sue Now product
  2. Tell us how much money you lost due to the company’s negligence
  3. Choose a reason for your lawsuit
  4. Answer a few simple questions
  5. Provide evidence to help us build your case

You can sit back and relax while DoNotPay does the rest! We will draft a professional demand letter and mail it to UPS on your behalf.

DoNotPay will also help you fill out the necessary court filings, so if you’re unsatisfied with UPS’s response, you escalate the issue and take the case to small claims court.

How To File a Complaint Against UPS With the Better Business Bureau

If you are unable to resolve the issue with UPS on your own, you can file a complaint with the Better Business Bureau (BBB). The shipping company is a member of the BBB, and they'll review your complaint and try to mediate between you and UPS.

This organization is an independent business association that reviews businesses in order to ensure they're honest and reliable in handling customer complaints. You can file a complaint for free, but it can take up to 30 days for them to contact the shipping company.

Note that BBB isn't an enforcement agency, so they cannot make UPS resolve your issue. All they can do is meditate in the dispute. You're essentially banking on the fact that UPS will respond to your complaint because the company wants to avoid tarnishing its reputation.

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Want your issue solved now?