Get compensation for canceled or delayed flights with United Airlines

Every year, around 80% of all flights depart on time. The remaining 20% get either delayed or canceled. You might have gotten a taste of the unpleasant side of these stats and were consequently forced to alter your plans. This can be a frustrating experience, but don’t despair. You may be able to get compensation for your troubles.

United Airlines has a policy in place for canceled or delayed flights, and many passengers don’t even know that they can get reimbursed. DoNotPay offers a quick and hassle-free way to do this. You can access it via your web browser or download the free iPhone app.

How to seek compensation for your United Airlines canceled or delayed flight on your own

Making a compensation claim on your own can be an arduous process. You need to get thoroughly acquainted with your rights and what they depend on. You then have to think long and hard about the details of your flight disturbance and ask yourself a bunch of questions. 

  • Which jurisdiction does your flight fall under? (EU and US regulations vary greatly. We will get to them later on.) 
  • Are you eligible for compensation at all? 
  • How much can you get? 
  • What is the company policy?

United Airlines may attempt to accommodate all the affected passengers by sending a redemption offer. This usually involves you choosing between a voucher for future flights or the United miles. Do not accept this offer automatically. Check your rights first. You may be able to get hundreds of dollars more by seeking compensation instead.

If you are anxious to take immediate action, you can start at the airport. Find United Airlines agents and inquire about your rights. They are obliged to explain them to you. You may also reach out to their social media team. They are usually quick to react.

When you’re sure you qualify for reimbursement, you need to gather all the relevant info about your flight and reach United Customer Care. You’ll be able to do this through their online feedback form. It’s vital that you reference the law under which you’re seeking compensation. United may take up to 30 days to review and respond. Even then, you may miss a crucial detail and remain empty-handed.

How to get compensation for a delayed or canceled United Airlines flight with DoNotPay

Find out just how simple it is to get compensated for delayed or canceled flights.

How To (Almost) Guarantee Flight Refunds | 70% Success rate

As you have seen, filing a claim with United Airlines by yourself can be exhausting, time-consuming, and even inefficient. DoNotPay can do all the heavy lifting for you. You’ll just have to spend a couple of minutes answering our chatbot’s questions.

Here’s what you need to do, step by step:

  • Access the DoNotPay app via your browser or iOS device
  • Click on Customer Service Issues
  • Type in “United Airlines”
  • Click or tap on “Fight the issue for me”
  • Answer a couple of questions about the details of your flight
  • Input the reimbursement sum you’re seeking
  • Confirm your email address
  • Let DoNotPay handle everything else

DoNotPay will handle the claim and get your compensation for you. All you have to do is follow these simple steps. In 48 hours, you will receive a report on whether the claim was successful.

Airline companies like United will often be obstinate about compensating their passengers. Even if you file your claim in a fool-proof way that the DoNotPay app offers, they may still reject it. DoNotPay can help in this scenario too. It can help you sue United Airlines in a small claims court. It will produce a substantiated demand letter and do all the paperwork for you. All you have to do is sit back and relax. 

About United Airlines

United Airlines is an American airline with the headquarters at Willis Tower in Chicago, Illinois. It’s in the top three largest airlines in the world by fleet and network, alongside two other American giants — Delta and American Airlines. United is part of the biggest airline alliance called the Star Alliance. It takes pride in being one of its founding members. United has a huge route network, both on the domestic and international front. Its airline code is UA.

United has eight hubs across the USA. They are the following:

  1. Houston–Intercontinental
  2. Denver
  3. Washington–Dulles
  4. Chicago–O’Hare
  5. Newark
  6. San Francisco
  7. Guam
  8. Los Angeles

The United fleet features 797 aircraft. Their average fleet age is 15.1 years.

United Airlines codeshare partners

As we’ve mentioned, United Airlines is the Star Alliance member. Its codeshare partners are the following:

  1. Croatia Airlines
  2. EVA Air
  3. Brussels Airlines
  4. Air Dolomiti
  5. Asiana Airlines
  6. South African Airways
  7. Singapore Airlines
  8. Swiss International Air Lines
  9. Scandinavian Airlines
  10. Aer Lingus
  11. Austrian Airlines
  12. TAP Air Portugal
  13. Island Air
  14. LOT Polish Airlines
  15. Silver Airways
  16. Azul Brazilian Airlines
  17. Lufthansa
  18. Eurowings
  19. Cape Air
  20. All Nippon Airways
  21. Aeromar
  22. Air India
  23. Ethiopian Airlines
  24. Avianca
  25. Air Canada
  26. Turkish Airlines
  27. Air China
  28. Air New Zealand
  29. Hawaiian Airlines
  30. EgyptAir
  31. Copa Airlines

United Airlines domestic destinations

Here’s a table of all the domestic destinations:

State City
Alaska Anchorage, Fairbanks
Arizona Phoenix, Tucson
California Orange County, Sacramento, Los Angeles, Fresno, San Jose, Ontario, San Diego, Palm Springs, San Francisco, Santa Barbara, Burbank
Colorado Colorado Springs, Montrose, Vail, Denver
Connecticut Hartford
Florida Pensacola, Fort Myers, Sarasota, Miami, Jacksonville, Tampa, West Palm Beach, Fort Lauderdale, Orlando
Georgia Atlanta, Savannah
Guam Hagåtña
Hawaii Kona, Honolulu, Lihue, Hilo, Kahului
Idaho Boise
Illinois Chicago
Indiana Indianapolis
Iowa Cedar Rapids, Des Moines
Kansas Wichita
Kentucky Cincinnati
Louisiana New Orleans
Maine Portland
Maryland Baltimore
Massachusetts Boston
Michigan Grand Rapids, Detroit, Traverse City
Minnesota Minneapolis/St. Paul, Rochester
Missouri Kansas City, St. Louis
Montana Kalispell, Bozeman, Billings, Missoula
Nebraska Omaha
Nevada Reno, Las Vegas
New Jersey Newark
New Mexico Albuquerque
New York Rochester, Buffalo, New York City, Albany, Syracuse
North Carolina Wilmington, Greensboro, Raleigh, Charlotte
North Dakota Bismarck
Ohio Cleveland, Columbus
Oklahoma Tulsa, Oklahoma City
Oregon Portland, Eugene, Medford, Redmond/Bend
Pennsylvania Philadelphia, Harrisburg, Pittsburgh
Puerto Rico Aguadilla, San Juan
Rhode Island Providence
South Carolina Myrtle Beach, Charleston
South Dakota Sioux Falls
Tennessee Memphis, Knoxville, Nashville
Texas San Antonio, Houston, Dallas/Fort Worth, Midland/Odessa, McAllen, Austin
Utah Salt Lake City
Vermont Burlington
Virginia Richmond, Norfolk, Washington, D.C.
Virgin Islands Saint Thomas
Washington Seattle, Everett, Spokane
Wisconsin Madison, Milwaukee
Wyoming Jackson Hole

United Airlines international destinations

Here’s a table of all the international destinations:

Country City
Antigua and Barbuda Antigua
Argentina Buenos Aires
Aruba Oranjestad
Australia Sydney, Melbourne
Bahamas Nassau
Belgium Brussels
Belize Belize City
Bermuda Hamilton
Brazil São Paulo, Rio de Janeiro
Canada Vancouver, Edmonton, Toronto, Calgary
Cayman Islands Grand Cayman
Chile Santiago
China Chengdu, Beijing, Shanghai
Colombia Bogotá
Costa Rica Liberia, San José
Cuba Havana
Curaçao Willemstad
Czech Republic Prague
Dominican Republic Santo Domingo, Punta Cana, Puerto Plata, Santiago de los Caballeros
Ecuador Quito
El Salvador San Salvador
Federated States of Micronesia Kosrae, Chuuk, Yap, Pohnpei
France Nice, Papeete, Paris
Germany Frankfurt, Munich, Berlin
Greece Athens
Guatemala Guatemala City
Honduras Tegucigalpa, Roatán, San Pedro Sula
Hong Kong Hong Kong
Iceland Reykjavik
India Mumbai, Delhi
Ireland Dublin, Shannon
Israel Tel Aviv
Italy Naples, Milan, Palermo, Venice, Rome
Jamaica Montego Bay
Japan Nagoya, Fukuoka, Tokyo, Osaka
Marshall Islands Kwajalein, Majuro
Mexico Cozumel, Puerto Vallarta, Cancún, San José del Cabo, Ixtapa, Mexico City, Mérida, Guadalajara, León
Netherlands Amsterdam, Kralendijk
New Zealand Auckland
Nicaragua Managua
Palau Koror
Panama Panama City
Peru Lima
Philippines Manila
Portugal Porto, Lisbon
Saint Lucia Saint Lucia
Singapore Singapore
Sint Maarten Philipsburg
South Africa Cape Town
South Korea Seoul
Spain Madrid, Barcelona
St. Kitts and Nevis Saint Kitts
Sweden Stockholm
Switzerland Zürich, Geneva
Taiwan Taipei
Trinidad and Tobago Port of Spain
Turks and Caicos Islands Providenciales
England Manchester, London
Scotland Edinburgh, Glasgow

How common are delayed and canceled flights with United Airlines?

According to the Bureau of Transportation Statistics (BTS), United Airlines is one of the most reliable airlines. In 2019, around 19% of all flights were delayed. It’s important to note that BTS considers a flight delayed if it is 15 minutes or more late. Less than 1% of flights were canceled. This means that as much as 80% of all United flights were punctual. 

United Airlines compensation policy for flight cancelation

If your flight has been canceled, United Airlines will do what they can to get you back on track. They may automatically book you onto another flight with no extra charges. If there are no available seats, you can join the standby list. You can ask for additional changes if the alternative flight does not suit you. The easiest way to choose an alternative flight is through the United mobile app. You may also be able to get a full refund on the ticket if you decide to cancel the trip.

Whether or not you can get compensated for your troubles depends on the jurisdiction of your flight. When it comes to US-based itineraries, airlines are not obliged to compensate their passengers. 

The EU regulations are more passenger-friendly. The EU Regulation 261 is aimed to protect passengers against inconveniences such as flight cancelation, delay, or denied boarding. It doesn’t only apply to EU airlines. It also covers non-EU airlines if they depart from EU-based countries. If your United Airlines flight departs from the European Union, you can get up to €600 for flight cancelation. Another possibility is to accept their alternative flight offer together with a €300 compensation. 

One thing to keep in mind, though, is that whether or not you’re entitled to any compensation also depends on the circumstances of the cancelation. If the flight was canceled due to extraordinary circumstances, it is not the airline’s fault, and you are not entitled to compensation. These circumstances include, but are not limited to, bad weather, security concerns, and terrorist threats. Anything that the airline is responsible for, such as mechanical issues, does not count as an extraordinary circumstance.

United Airlines compensation policy for flight delays

If you suffer a delay up to three hours, you’re not eligible for any compensation. If your flight is delayed by three hours or more, the same compensation policy applies as for cancelations. You are entitled to €600 or €300 plus a rerouting option. Again, this only holds true for flights departing from the European Union, and are protected by the EU Regulation 261 from 2004. If your point of departure is in the United States, no compensation is due.

Bear in mind that you won’t receive any compensation automatically. You have to actively seek it by filing a request with United Airlines. 

It may so happen that the airline declines your request. If you are an EU resident, you may choose to settle the dispute out of court by using an alternative dispute resolution procedure. These procedures are provided by neutral out-of-court bodies. You may also do this via the Internet if you bought the ticket online.

If you’re still certain that they owe you compensation, you’ll have to take the case to a small claims court. 

United Airlines compensation policy for overbooked flights

This is one matter where the US and EU agree. It’s interesting to note that flight overbooking is completely legal. Companies do it to ensure that all no-shows are covered. If the flight is overbooked and you are involuntarily denied boarding, you are entitled to compensation no matter the point of departure. 

When the flight is overbooked, the airline will first seek volunteers to give up their seats in exchange for other benefits. These include free food and drinks, accommodation, and transport to it while waiting for the new flight departure time. If there are not enough volunteers and you get bumped from your flight, you qualify for the compensation described in the previous two sections. This type of compensation is not dependent on the point of departure or jurisdiction.

DoNotPay can help you get in touch with United Airlines customer service

Reaching a live representative of United Airlines’ support by phone can be difficult. You’ll likely be routed to the long phone queue. This means you’ll have to wait a painful amount of time for an agent to answer. The DoNotPay app can help you jump the long queue

You can access the app through any browser or on your Apple device. Once you’ve selected United Airlines, our app will call the support for you and connect you with an agent when the call goes through. In the meantime, you can go about your life instead of having to sit on your phone. You’ll also be able to use your phone for other purposes while our app runs in the background.

Other ways to reach United Airlines customer support

There are several other ways to contact United Airlines customer support.

  • You may visit the United Airlines website and fill out their feedback form.
  • You can call them yourself by dialing 1-800-864-8331.
  • Another option is to reach them through their social media accounts. These include Twitter, Facebook, and Instagram.
  • Visit their contact us page for more diversified contact options.

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