ByRequest Your Streamlabs Refund in a Matter of Minutes With DoNotPay
Founded in 2014 and owned by Logitech, Streamlabs is a tech company that creates tools and live streaming software. Their products enable streamers to interact with viewers, grow their channels, and monetize their broadcasts through donations.
The platforms that Streamlabs supports are YouTube, Facebook Live, and Twitch. The company has developed over two dozen widgets to maximize the streaming experience for both streamers and viewers.
Given that sometimes things don’t go as planned, viewers might decide to request their money back.
If you are one of them and want to request a refund from Streamlabs but are not sure how, DoNotPay can give you a hand.
Common Issues With Streamlabs
Many consumers report that Streamlabs often adds subscriptions they haven’t asked for. Streamlabs reportedly does this via pop-ups and other deceptive means that make up what is commonly known as “dark patterns.”
Users also complain about not being able to get in touch with the company as there is no phone number listed. The only way to contact Streamlabs is via email or ticket portal, where customer support is seldom responsive.
If you want to learn how to cancel your Streamlabs membership, follow this hyperlink.
Can I Get a Refund for a Donation?
You cannot get a refund from Streamlabs, but you might get one from the Creator/Streamer you donated to. It depends on whether the donation recipient is willing to give you a refund or not.
Streamlabs’ Terms and Conditions stipulate that by sending a tip/donation, you agree that you are not receiving any service for it and that you cannot get a withdrawal, refund, or chargeback for this particular charge.
That said, tips or donations can be refunded through Streamlabs’ payment processor, not Streamlabs.
You can dispute your charge, and if the streamer contacts you to resolve the issue, they may agree to refund you. If they don’t, you can proceed with your charge dispute.
Can I Request a Merch Refund From Streamlabs?
Yes, you can request a refund for any damaged, defective, misprinted, or undelivered items within four weeks of receiving the merchandise, i.e., four weeks after the estimated delivery date.
Can I Get a Refund for My Streamlabs Pro Subscription Cancellation?
Yes, you can. If you cancel your subscription within 72 hours of purchase, the charge will automatically be refunded to your payment method.
In case you decide to cancel after the 72-hour window, you will have to request a refund.
Note that Streamlabs offers a 60-day money-back guarantee for subscriptions, no questions asked.
How Do I Request a Streamlabs Refund?
This is a complex question as their refund request process for customers has not been pointed out straightforwardly. The refund request process depends on the service you want a refund for.
Before you file a refund or chargeback request, you should enquire about the issue with Streamlabs’ customer support:
- By email (different email addresses for different refund requests)
- Via Discord
Generally speaking, you can request a Streamlabs refund in one of the ways featured in the table below.
| Can You Request a Refund Via | Yes / No |
| DoNotPay | Yes |
| Yes | |
| Phone | No |
| Letter | No |
| Website | Yes (tip page or ticket ) |
| In Person | No |
Donation Refund or Chargeback
Once you have contacted customer support at support@streamlabs.com, you can file a chargeback against the Creator/Streamer via your payment method.
The Creator will then receive a notification and may contact you to resolve the issue amicably by offering a refund. If they refuse to give it to you, you can proceed with the chargeback process.
The trick is that, in that case, Streamlabs will be elected to dispute the chargeback on behalf of the Creator.
Merch Refund Request
In case you want to get a refund for your Streamlabs Merch order, you should first email customer support at merchsupport@streamlabs.com with “Refund/Cancel (Order #)” in the title and explain the nature of your problem.
Streamlabs Pro Refund Request
In case you are not pleased with this premium subscription, you can request a refund in the following ways:
If you are within the 72-hour-purchase window:
- On a tip page, sign in and click on your name
- Tap Pro Settings
- Click Cancel & Refund Subscription
In case you exceed the 72-hour window, you can submit a ticket here.
How To Request a Streamlabs Refund With DoNotPay
Streamlabs seems to be more focused on protecting the Creators/Streamers’ interests. The company tends to resolve chargeback requests to their advantage and doesn’t provide clear information to customers/tippers on how to request a refund or chargeback.
The DoNotPay AI Consumer Champion aims to level the playfield so that viewers and tippers have an equal chance of getting their money back if they are not pleased with the service or if they mistakenly subscribed to a service they hadn’t wanted to.
All we need from you are a few details about your issue with Streamlabs. You can provide them by accessing DoNotPay from your and taking the following steps:
- Under File a Chargeback, click Get Protected
- Enter the details about your financial institution and Streamlabs service you are requesting a refund for
- Verify the request with a signature
After receiving your request, we will contact your bank and dispute the charge. To strengthen your claim, we will also forward you all the VISA and MasterCard codes and regulations, as per the Fair Credit Billing Act. In case you would like us to contact Streamlabs and request a refund on your behalf, we will do so.
Can I Get a Refund for Credits?
Credits (Free Apps) are used for Streamlabs OBS App Store purchases and are non-refundable.
Is Streamlabs Giving You a Hard Time?
If Streamlabs has mistreated you and denied your customer rights despite you trying to resolve the matter amicably, you might need to take action. The DoNotPay AI Consumer Champion will be thrilled to assist you.
Though by agreeing to the Terms you waive the right to participate in a class action, under certain conditions, the NO CLASS ACTION clause may not apply.
DoNotPay can inform you if there is an ongoing class action against Streamlabs that you can join. We can also help you file a small claims lawsuit and prep you for the hearing.
DoNotPay Helps You Get a Break From Administrative Issues
Other than helping you handle the Streamlabs refund request, DoNotPay can also help you get your money back from other services and companies.
Not pleased with your Amazon, AliExpress, or Walmart purchase? No worries, as we can help you get a credit card refund in no time.
Flying has never been more appealing now that you know what refund policies Air France, Norwegian Air, and United Airlines have. We can show you how to capitalize on those policies if prices drop in Southwest or American Airlines after purchasing a ticket.
These are but a fragment of what DoNotPay can do for you! To get a full-fledged experience,
log in to your DoNotPay account in any and explore all the services we provide listed below:
- Jumping the phone queue when getting in touch with customer service reps
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- Protecting your work against copyright infringement