File Sprint Complaints and Get Compensated

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to Make Sprint Complaints and Get Results

Sprint has been a long-standing cell service provider, but that doesn't mean they've gone without issues. Plenty of have come through from customers upset about their service or glitching devices. Now, the brand has merged with T-Mobile in an effort to ramp up the service area and options provided.

DoNotPay will help you learn precisely how to file a complaint with Sprint so you can get it handled quickly. We want you to get every situation handled promptly so you can focus your time on more important tasks.

File Your Grievance With the Sprint Complaint Department

In order to file your grievance properly, you need to know how to make a complaint to Sprint corporate. Contact them first and let them know that you're unsatisfied with your service. They will then hopefully offer you some sort of compensation or assistance to get you satisfied with your plan.

Methods for Reaching Sprint Customer Support

The table below explores ways you can reach Sprint to make a complaint.

Website / online contact form
Phone number(888) 211-4727
Online chat feature

Maybe you’ve lodged several complaints and not received any response. Now it’s time to report Sprint to some consumer advocacy groups and watchdog sites.

Unsatisfied With Sprint's Response? Report the Problem Elsewhere

If your Sprint corporate office complaint got you nowhere, and you're completely unsatisfied with their response, you can report the problem to other places. Let the Better Business Bureau, Federal Trade Commission, Kansas Consumer Protection Division, or even the company's social media following know just how shady their practices are.


Filing a complaint with the BBB lets other customers and potential customers know what problems to expect. You can report Sprint to the BBB by using the File a Complaint feature on their website. You'll then get to select your reasoning for doing so, which will provide you with the appropriate form to fill out. You'll either:

  1. File a complaint.
  2. Leave a review.
  3. File a report, or
  4. Report a scam.


You can also make a report to the FTC. You can report instances of fraud or identity theft on this site. It lets law enforcement know what to watch out for and helps others realize there could be a problem with the business that could affect them too.

Kansas CPD

Because Sprint's headquarters are located in Kansas, you may also want to report them to the Kansas Consumer Protection Division. You can either:

  1. Call the hotline at 1-800-432-2310, or
  2. File a complaint online

Sprint's headquarters are at 6220 Sprint Pkwy Ste 1, Overland Park, KS 66251. That's in Johnson county, which is one of the places it asks about when you're filing a complaint against a business with the Kansas CPD. It provides you with the Johnson county district attorney's office information so you can report there as well.

Sprint Social Media

Nowadays, reporting a business on social media is a quick way to let other customers know about their practices. You can leave a review on one of their social media sites or tag them in a post or comment. Because Sprint has merged with T-Mobile, you will need to discuss them on those socials. All Sprint socials seem to no longer exist.

  1. TMobile on Twitter
  2. TMobile on Facebook
  3. TMobile on Instagram
  4. TMobile on Reddit- This is an unofficial account, but will get the word out to lots of people.

Still Unsatisfied? Take Sprint to Small Claims Court

If you're still unsatisfied with how the company has handled your situation, you can send demand letters to Sprint in small claims court. Of course, doing it yourself can be complicated and time-consuming. Rather than attempt it yourself, you can rely on DoNotPay to help you through it.

You might want to send demand letters to if:

  • Your plan was changed without notice.
  • You did not receive the refund you were owed.
  • You were charged unexpectedly.

It's important that you send Sprint a demand letter first, indicating your reasoning for wanting to send demand letters to and what you are hoping to receive as compensation.

Suing Sprint with DoNotPay

If you have some that have gone unhandled, work with DoNotPay to send demand letters to them in small claims court. In just a few steps, we can get the ball rolling on the process.

  1. Log-in to DoNotPay and select the Complaint Letters product.

  2. Tell us how much you are owed by the company, if applicable.

  3. Select the reason for your lawsuit.

  4. Provide details about why you're filing the lawsuit, including photographic proof and other important information.

DoNotPay will send the demand letter to Sprint on your behalf, and submit the appropriate complaint letters forms.

DoNotPay Helps You Handle Complaints with Every Company

Sprint is far from the only business that receives complaints from customers. No matter which company you have a problem with at the moment, DoNotPay can assist you. Just a handful of other businesses we'll file a complaint against include:

Can DoNotPay Help Me With Anything Else?

Yes! DoNotPay has your back no matter the situation. We offer a wide range of products to ensure every customer can get the assistance they require. A few include:

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