How to File a Complaint With Southwest Airlines
At one point or another, almost everyone has had a bad experience of some sort doing business with a company. Whether this bad experience was an incorrect order, an overcharge, or something else doesn't change the fact it likely left you with a bad impression of the company. This may have led to you filing a complaint or wanting to file a complaint with the company. It's not always easy, though. Customer service can be a pain to deal with, as they have to talk to so many customers on a daily basis that they may brush off your complaint. So, how can you and get the company to do something about it?
Fortunately, DoNotPay provides a service to help you file a complaint or deal with bad customer service. It doesn't matter whether the company is big or small. They can help you with almost anyone or any place that has provided bad service, including One Shot Keto, Walgreens, or Taco Bell. Using DoNotPay, you don't have to worry about your issue going unresolved.
Make a Complaint to Southwest Airlines
does have a phone number to call regarding complaints. It's a separate phone line, so not all their customer service departments handle the same issues. All phone queues are open Monday - Friday from 5 AM to 12 AM (CST). They are not open on Saturday or Sunday.
|Ways to Contact Southwest Airlines Customer Support|
|Phone Number||1-800-I-FLY-SWA (1-800-435-9792)|
|Online Contact Form||https://support.southwest.com/email-us/s/|
|P.O. Box 36647-1CR
Dallas, Texas 75235
How to File a Complaint Against Southwest Airlines
Companies don't always respond to our complaints, and that's a well-known fact. They simply just don't want to deal with it most of the time. It's very easy for a big company, like Southwest Airlines, to glance over someone's complaint and toss it out like it never mattered in the first place. That's simply bad service, and every customer deserves to be heard when they have an issue. If Southwest Airlines refuses to respond to your complaint and fix the issue, then it's time to take your complaint even further.
You can choose to file a complaint with the following:
- Better Business Bureau
- Federal Trade Commission
- State attorney of Texas
- State in which Southwest Airlines headquarters are located
Before doing that, though, you may want to take your issue to social media. Some complaints can gain major attention, especially if other customers have experienced the same problem as you. Sometimes it provides a better chance of the issue being resolved, as companies don't want a bad online reputation.
To file a complaint against Southwest Airlines:
- Contact the BBB or FTC online and file a complaint with them.
- If you're unsuccessful in receiving a response, you can contact Texas' state attorney.
- If neither of those work, then you can choose to take the company to small claims court.
Sue Southwest Airlines if Your Issue Is Not Resolved
If a company still ignores you after you've tried every way you can to get their attention, then it's time to teach them a lesson by taking them to small claims court. They cannot ignore the issue without getting in legal trouble at that point, and they'll most likely try to resolve the issue outside of court. In order to avoid a bad public reputation, Southwest Airlines will have to respond to your complaint. Court proceedings against big companies often make it to major media platforms, which can cause them to lose a lot more than just one customer as a result of the unresolved complaint.
Sue Southwest Airlines With the Help of DoNotPay
Suing a company has never been easier than it is when you choose to go through DoNotPay. They'll help you gather everything you need to make your case, compile court filing forms, and/or send a demand letter to Southwest Airlines on your behalf. DoNotPay will even provide you with a script to use at the court hearing!
Here's how to start a small claims lawsuit against Southwest Airlines with DoNotPay:
- Log-in to DoNotPay and select the Sue Now product.
- Tell us how much you are owed by the company, if applicable.
- Select the reason for your lawsuit.
- Provide details about why you're filing the lawsuit including photographic proof and other important information.
DoNotPay Works Across All Companies
Not only can DoNotPay help you sue Southwest Airlines for an unresolved complaint, but they can also help you sue nearly any other company, including:
And so many more!
What Else Can DoNotPay Do?
If you're looking for help with a specific problem, the chances are that DoNotPay has a service for you. This company can help you with just about anything, no matter what kind of issue you're having. Aside from helping you file a complaint with a company, DoNotPay can help you debate parking tickets, find a free trial to participate in, and help with standardized legal documents. Instead of letting an issue go unresolved, let DoNotPay help you build your case.