How To Request Your SCE&G Refund—Dominion Energy Refund Policy
SCE&G—South Carolina Electric & Gas Company—was one of the SCANA divisions dedicated to distributing electricity and natural gas to over 30 countries in South Carolina. In 2019, Dominion Energy—Virginia-based electricity and natural gas provider—acquired the company.
What Is Dominion Energy Refund Policy?
Dominion Energy doesn’t have an explicit refund policy. The only information provided online is that customers are eligible for a refund if they were overcharged for the electricity bill due to the meter error or wrong meter reading. It’s not specified how you can request a refund, but you can try contacting their customer support specialists and talking to them about the issues you have with your bill.
You might be offered a refund of the full excess amount, or you could choose to have your next bill(s) reduced for that same amount.
DoNotPay Helps You Request Your Dominion Energy Refund in a Few Clicks
Since Dominion Energy’s refund policy is kind of a mystery, using DoNotPay is the best and safest choice when you want to request your SCE&G refund fast and easy. We will save you the trouble of navigating the website trying to find any relevant info.
Request your Dominion Energy refund with DoNotPay in a few clicks by doing the following:
- Log in to your DoNotPay account from a web browser or your iOS device
- Click on Chargeback Instantly
- Verify your personal info
- Respond to all of the questions
- Click Submit
DoNotPay will handle your refund request and fax it to your bank automatically. We will also make sure to send a letter with all of the Visa or Mastercard codes and contact the merchant for you, as requested by the Fair Credit Billing Act.
By following the above-described steps, you can request a refund from other companies, even the most popular ones, including:
Ways To Ask for a Dominion Energy Refund
Here’s how you can ask for an SCE&G refund and check if you’re eligible to receive it:
Can You Request a Refund Via
Yes / No
How To Ask for an SCE&G Refund Over the Phone
If you’d like to contact the Dominion Energy customer service over the phone, dial 1-877-776-2427 and tell them which issues you’re experiencing with their gas or electricity service. The working hours of the customer care agents are Monday–Friday 7 am–9 pm.
Don’t forget to have your personal and account info ready so that the call goes smoothly. Ask them if you could receive a refund or any other type of compensation.
DoNotPay can help you navigate the phone tree and avoid wasting time on the phone. We will hold the line for you and inform you as soon as one of the customer care specialists appears live and picks up the phone.
How To Ask for an SCE&G Refund via Mail
The second possibility is to compose a formal letter explaining the nature of your issue and asking if you could receive a refund. Include as much relevant info as possible.
Once you write a letter, send it to:
Dominion Energy North Carolina
P.O. Box 100256
Columbia, SC 29202
How To Ask for an SCE&G Refund In Person
To talk about your issue in person, find the nearest Dominion Energy payment location on the website, and go there to ask for a potential refund.
Need Help Canceling Your Dominion Energy Subscription? DoNotPay Is There To Help!
Other than helping you request an SCE&G refund, DoNotPay can also assist you in canceling your Dominion Energy subscription in a couple of minutes, and here’s how:
- Access your DoNotPay account from a web browser or the iOS app
- Click on Find Hidden Money
- Type in Dominion Energy
We will inform you once your membership is canceled.
Here’s which other services you can easily get rid of thanks to DoNotPay’s convenient feature:
How Long Will I Have To Wait To Receive My Dominion Energy Refund?
The waiting period between the day you submit your request and the day you’re issued a refund is not specified. If you choose to have your bill reduced instead of receiving a refund, you should see the change on your next bill.
V.C. Summer Nuclear Project Scandal
Since 2009, the SCE&G customers paid higher energy bills to finance two new nuclear units in Jenkinsville, at the V.C. Summer site. Since the company announced that they couldn’t finish the project and abandoned the construction in 2017, a lot of angry customers have requested a refund.
Dominion Energy acquired SCANA corporation, and, consequently, SCE&G in January 2019. According to the small claims court settlement, Dominion Energy had to send refund checks to customers who funded the project through bills. They started issuing refunds in August 2019.
The first round of chargebacks required Dominion Energy to pay back over $60 million dollars, while the total amount that needed to be refunded, according to the settlement, was over $140 million. The majority of customers received less than $100. Some clients who paid more each month had to receive at least $100, and only one customer received a refund of one million dollars.
Some customers chose to get a rate credit and have their electricity bills reduced instead of receiving a check with refund money.
Before the abandonment of the project and multiple lawsuits, SCE&G earned more than two million dollars from customers’ increased bills, which explains the anger and disappointment of the customers once the project was dropped.
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