How to Get an iTunes Refund

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Are You Trying to Get an iTunes Refund? Learn How With DoNotPay

iTunes is an Apple mobile device digital utility used for purchasing, playing, downloading, and organizing digital multimedia.

According to Statista, the estimated number of Apple Music subscribers in 2019 was 68 million. After Spotify, Apple Music is the largest music streaming service in the world.

What Is the iTunes Refund Policy?

Apple Media Services Terms and Conditions stipulate that should technical problems prevent or delay delivery of Content, you can either replace it or get a refund of the price paid. From time to time, Apple may occasionally refuse a refund request if they suspect you have committed fraud, abused the refund policy, or displayed other manipulative behavior that entitles the company to a corresponding counterclaim.

Why Can't I Request an Apple Refund for an iTunes Purchase?

If you had managed to figure out how to request an iTunes refund, you might have noticed that requesting one isn't always an option.

If a charge is pending, you can't request a refund yet. Once it's been processed, you can try to request a refund again.

If you have an unpaid order, you might not be able to request a refund before you settle your debts.

Why Doesn't Apple Approve My iTunes Refund Request?

Given that Apple hasn't laid out clear rules regarding refunds on digital downloads available on iTunes and App Store, it is not clear when you are eligible for one.

That said, Apple does provide occasional iTunes refunds, but if it perceives a frequency pattern with some users, it may begin to deny their requests.

DoNotPay Gets You an iTunes Refund Right Away

Getting your iTunes refund can be a handful. As the iTunes refund policy is not that clear, you cannot be sure whether you are going to get your money back even if you have never abused or misused Apple's trust.

You may have placed an order accidentally or without having enough information about it. If that is the case, you should still try to set the record straight and request a refund. As waiting for your refund can be quite exhausting, even if you have directly contacted Apple Support and tried to resolve the matter, you can avoid all that stress by turning to DoNotPay for help.

Your iTunes refund is just around the corner. All you need to do is:

  1. Open DoNotPay in your
  2. Click the Get Protected option under File a Chargeback
  3. Answer all the questions regarding iTunes refund issue that you may have
  4. Provide your bank details
  5. Verify the request with your signature

Upon receiving your request, we will relate the problem to Apple's customer support and ask for a refund on your behalf. If they refuse, we will email you the evidence in case you need to present the proof to your bank or the court. We will fax the refund request to your designated bank automatically and send you all the Mastercard and VISA codes to support your case.

How to Get a Refund From iTunes On My Own?

As there are no built-in links to problem reporting on iTunes or App Store, you have to use the web browser on your iPhone or iPad to access your account and ask for a refund, or you can do it by reporting a problem via your email receipt.

Can You Request a Refund ViaYes / No










Whichever way you choose, get your index finger ready for some serious clicking.

The Refund Request Sent via Web Browser

If you have to use the web browser to request a refund of your purchase, you should take the following six steps:

  • Click Apple's report-a-problem page
  • Log in using your credentials
  • Choose the category you need — TV shows, movies, music, books, apps, or all
  • Go for Report a Problem beside the item you want a refund for
  • Click on Choose Problem and select one from the menu
  • Submit the request

You should hear from Apple within a couple of days.

Email-Receipt-Conveyed Request

Should you decide to request a refund from your email receipt, get ready to take seven steps.

Let's start:

  • Launch your Mail
  • Search for Your receipt from Apple
  • Click on the receipt for the item you want to be refunded
  • Click Report a Problem, and you will be redirected to Apple's problem reporting page
  • When cued, provide your Apple ID and password
  • Tap Choose Problem and opt for one from the menu
  • Click Submit

Note that if you don't know the exact day of the purchase, there's no way to recognize the appropriate receipt unless you manually check by clicking each.

Refund Request via Desktop iTunes

If you don't want to sidestep iTunes, you can request your refund in a 13-step course of action.

  • Launch iTunes on Mac or Windows
  • In the menu bar, click Account
  • Proceed to View Account
  • Enter your ID credentials
  • Under Purchase History, tap See All
  • Unless you see the item you want a refund for, choose a date range from the drop-down below Purchase History
  • Click More next to the purchase you want a refund for
  • Tap Report a Problem
  • In What can we help you with? drop-down menu, select Request a Refund
  • Choose a reason in the second drop-down menu
  • Click Next
  • Tick a circle next to the item you are returning
  • Click Submit

Can I Check the Status of My iTunes Refund Request?

After you have submitted your request for a refund, you should allow 48 hours before you receive an update on your request. Also, you may not be able to access the refund-pending items during the 48-hour window.

To check the status of your refund request, you can sign in to Report a Problem.

When Can I Expect My iTunes Bucks Back?

Should your refund request be approved, the time window for your refund to be at your disposal depends on the payment method.

Typically, the same payment method you used to purchase the items will apply to refunding.

Here's how long it takes for your bank statement to reflect your refund:

Payment Method

Time Window

Store credit

Up to 48 hours to see the money in the Apple ID balance

Mobile phone billing

Depending on the carrier, up to 60 days for the statement to show the refund

Other payment methods

Up to 30 days for the refund to appear on the statement

DoNotPay Keeps Hassle at Bay

DoNotPay is a hard-at-work virtual assistant backed by state-of-the-art AI that can help you resolve numerous issues and save your time, money, and energy.

Should you encounter obstacles while getting your refund for subscriptions on Amazon, eBay, and Xbox or for flight tickets for Delta or American Airlines, DoNotPay will dig its way into the core of your problem and help you get your due.

Just log into your account in your and check out what DoNotPay can do:

Oh, one more thing! If you want to sidestep getting billed for subscriptions after free trials end, we offer you our virtual credit card.

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