ByHow to Easily File Quest Diagnostics Complaints
Diagnostic testing can be stressful enough when nothing goes wrong. You may be worried about your health or uncomfortable with needles. This makes knowing how to file when the company treats you poorly even more important. Whether a billing issue left you paying out of pocket for costs that aren't your responsibility or your medical privacy was violated, you should be able to complain to the company and have your issues resolved.
If this doesn't work and you need to proceed with a lawsuit, DoNotPay can help. Here's what you should know about reporting your problems with Quest Diagnostics.
How to Contact Quest Diagnostics Customer Support
There are a few different departments at Quest that you can contact with your , depending on the specific problem you're having.
| 1. General Customer Service: | Phone: 866-697-8378 |
| 2. Billing Department: | Through the online form here |
| 3. Compliance Department
(for medical or clinical issues): | Phone: 610-454-6500
Online: Through the form here |
| 4. Patient Advocacy Department
(for privacy or confidentiality issues): | Through the online form here |
| 5. Corporate Headquarters: | Phone: 1-800-222-0446 |
How to File a Complaint About Quest Diagnostics
If you haven't had success contacting the company directly, you can complain to an outside agency.
Better Business Bureau
If you have a billing or customer service-related problem, you can file a complaint with the BBB. This can be done easily through an online form. Be aware that Quest has a low BBB rating because it generally does not respond to these complaints. You can also post a public review so that others are aware of your negative experience with the company.
HIPAA
If you believe that Quest has violated your medical privacy rights, you can file a HIPAA complaint. There are a few ways to do this:
- By mail
- By fax
- By email
- Through the online OCR Complaint Portal
Complaints filed online will be processed the quickest. You'll need to provide the following information when filing a HIPAA complaint:
- Your name
- Your address
- Your phone number and email address
- The name, address, and phone number of the organization (Quest) that you believe violated your privacy rights
- A description of what happened, when, and how you believe your privacy rights were violated
- Your signature and the date of your complaint
How to Send Demand Letters To Quest Diagnostics in Small Claims Court
If you have a problem, most likely a billing issue, that you are unable to resolve by complaining to the company, you may need to escalate to filing a lawsuit in small claims court. The maximum dollar amount and specific process for going to small claims court will vary by state, so you'll need to confirm the details. These are the steps you can expect:
1. Visit the court to file in person.
You'll usually need to file your claim in person at the courthouse. A court clerk will process your forms.
2. Fill out forms.
You'll start by filling out forms to open your case. Check to see if your court system has these available online so you can fill them out ahead of time. You'll need to include the defendant's address, so make sure you know the location of Quest's corporate headquarters, which is:
500 Plaza Drive
Secaucus, NJ 07094
3. Pay filing and service fees.
You'll need to pay fees for both filing your case and for serving the defendant with notice of the lawsuit. The amount of these fees will vary depending on your location, and income-based waivers may be available.
4. Receive a hearing date.
The court clerk will schedule your hearing and give you a case number. Make sure to keep track of this information.
5. Attend your hearing in court.
Small claims court is usually designed for individuals to be able to represent themselves. If you plan on doing this, make sure to have your evidence organized and prepare what you'll say during the hearing.
While going through the small claims process on your own is possible, doing it successfully can be difficult.
Easily Send Demand Letters To Quest Diagnostics With DoNotPay
If you've reached the point in your dispute with Quest Diagnostics where you need to proceed with a lawsuit, you're probably feeling overwhelmed. You've probably already spent a significant amount of time calling and writing messages trying to get your problem fixed, and you may be reluctant to continue fighting for the money you deserve. Fortunately, DoNotPay has a fast, easy and successful solution. DoNotPay makes filing a small claims lawsuit simple while helping you avoid the expense of hiring an attorney.
Here's how to start a small claims lawsuit against Quest Diagnostics with DoNotPay:
- Log in to DoNotPay and select the Complaint Letters product.
- Tell us how much you are owed by the company, if applicable.
- Select the reason for your lawsuit.
- Provide details about why you're filing the lawsuit including photographic proof and other important information.
That's it! DoNotPay will generate the required forms and give you a script to use in court.
DoNotPay Can Help With Your Complaints Against Any Company
DoNotPay can help you fight back against any company that's wronged you. Some examples of companies DoNotPay can help you file a complaint against include:
If you need to quickly file a complaint against Quest Diagnostics, contact DoNotPay today.