How to Use Priceline’s Refund Policy to Your Advantage

Priceline is an online travel agency that helps its users find accommodation and transport deals at discount prices. Founded in 1997, the company operates under Booking Holdings, a U.S. corporation that also owns Kayak and Booking.com.

The service is extremely popular with penny-wise travelers—some of Priceline’s Express Deals® allow customers to purchase airline tickets or hotel bookings for up to 60% off. 

What You Need to Know About Priceline Refunds

Priceline is primarily a facilitator between hotels, airline companies, rent-a-car providers, and customers. This means that if you want to demand your money back, you should check the service provider’s refund policy. 


Priceline can take care of the cancellation and refund on your behalf, but if the airline or hotel doesn’t currently allow cancellations, Priceline will not be able to override their policy. Every purchased ticket comes with specific conditions—to check out what they are, visit the Check Your Request page.

For your peace of mind, you can always purchase Priceline’s Travel Insurance in partnership with Allianz Global Assistance. This will buy you Trip Insurance Protection and Trip Interruption Protection. If you are canceling your trip, you’ll first need to contact Priceline to let them know about your change of plans.

Key Aspects of Priceline’s Refund Policy

Priceline’s Terms & Conditions can be tricky to navigate, so we’ve distilled some key points related to their:

  1. Airline Tickets Refund Policy
  2. Hotel Refund Policy
  3. Car Rental Refund Policy

Priceline Airline Tickets Refund Policy 

Whether or not you’ll be able to get your money back will depend on the airline’s refund policy. To be on the top of your game when you contact the airline, learn more about refunding plane tickets with DoNotPay.

You should also know that:

  • Any air travel itinerary changes may include a change fee charged by the airline. Likewise, any changes to your itinerary made by Priceline will be subjected to a Priceline processing fee
  • All Flight Express Deals® Flights reservations are non-cancelable, non-refundable, non-changeable, and non-transferable. Once you purchase a reservation, you will be charged for it, regardless of whether you use it or not. You will also not be able to exchange the reservation for travel credit

Priceline Hotel Refund Policy

Hotel cancellation policies vary. Check your chosen hotel’s cancellation policy before you book your accommodation on Priceline.

Bear in mind that:

  • Certain reservations are entirely non-refundable and non-changeable. Some hotels will charge a penalty in the event of a cancellation, while others will pay you back the full amount. 
  • Unless otherwise specified, all Express Deals® Hotel Service reservations are non-cancelable, non-refundable, non-changeable, and non-transferable. Receiving a voucher or credit in lieu of a refund is also not possible

Priceline Car Rental Refund Policy

Priceline.com rental car reservations are non-changeable, non-endorsable, non-transferable, and non-refundable.

How DoNotPay Can Obtain Your Priceline Refund 

Forget about chasing Priceline over the phone or filling out confusing online forms. DoNotPay can help you get your money back from Priceline with minimum effort. Our app handles the annoying and time-consuming process instead of you, saving you valuable time, money, and energy.

All you need to do is the following:

  1. Access DoNotPay from your web browser 
  2. Select the option Chargeback Instantly
  3. Answer the questions from our chatbot (about your personal details, your bank, and the merchant in question)
  4. Verify your signature 
  5. Submit your request

To kickstart the refund request, DoNotPay will get in touch with your bank as soon as possible. Our app will also enclose all applicable VISA and Mastercard codes to back up your request. 

How to Get a Priceline Ticket Refund by Yourself

If you would like to get your money back from Priceline, you can do so in the quickest manner through DoNotPay. That said, you can also request refunds for your hotel or airline bookings on the travel agency’s website. Alternatively, you can also reach out to Priceline’s customer service team.

Can You Request a Refund Via

Yes / No

DoNotPay

Yes
Email

No

Phone

Yes
Letter

No

Website

Yes
In-Person

No

Request a Priceline Hotel Refund Online

If you wish to cancel a hotel booking and request a refund, log in to My Trips or search the reservation you want to cancel on Find My Trips

If you’re eligible for a refund, Priceline will get in touch with you after processing your request.

Request a Priceline Airline Ticket Refund Online

When you fill out the Flights Cancelation request form, you are authorizing Priceline to cancel your reservation and concur with the policy that applies to the itinerary in question. 

If you’re entitled to a refund according to the airline’s policy, Priceline will secure the return of your money.

Request any Priceline Refund on the Phone

Get in touch with the company’s customer support team by calling 1-800-774-2354 and ask to get your money back. Have your Priceline Request Number and the phone number you provided with your request handy.

Now is also the perfect time to learn some Priceline customer service hacks.

How Long Will It Take to Receive a Priceline Refund?

In most cases, Priceline takes around two to three days to process refund requests. It could also take longer—it depends on the case. The refund will be credited back to your original form of payment unless you demand otherwise.

Note that it could take up to a month for the money to show up in your bank account.

Potential Problems With Priceline Refunds

Just a heads-up—a couple of things might go wrong with your Priceline refund request:

  • You could be ineligible for a refund if you made the reservation at a discount or a special deal
  • Your refund could be lower than the original paid amount. This typically happens when you have to pay certain non-refundable taxes, such as car insurance or airport taxes

Make sure to check the Terms & Conditions of your Priceline agreement to find out your rights as a consumer. 

If the company breached their agreement with you, consider starting a lawsuit in small claims court with the help of DoNotPay. Our app will streamline the court process for you and provide you with the necessary legal documentation you need to sue Priceline. No lawyers required—our AI-powered app is called the world’s first robot lawyer for good reason.

How To Check the Status of Your Refund Request

Look for a check status option on Priceline’s website to find out recent updates about your request. 

Alternatively, you can contact customer support, and they will let you know what the status of your refund is. 

In What Other Ways Can DoNotPay Make Your Life Easier?

Think of DoNotPay as your virtual assistant that tackles all kinds of administrative issues and bureaucratic conundrums for you. 

Organizing travel can be stressful and costly, particularly during a pandemic or other circumstances that are out of our control. Instead of bearing the stressful load on your own, you can rely on DoNotPay for help. For example, if you need assistance dealing with Booking.com’s customer service, deciphering Justfly’s refund policy, or getting an Expedia refund, we’ve got your back.

Our app excels at helping you with tasks like:

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