How to File Pep Boys Complaints in No Time

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to Successfully File Pep Boys Complaints

Most Americans rely on their cars on a daily basis. If you need repairs or maintenance, you want it to be completed quickly and for the stated price. If this doesn't happen, can become necessary to get the issue resolved.

You may have had your car damaged instead of fixed, received an inaccurate bill or been charged for unnecessary repairs. If any of these things have happened, you have the right to have the problem resolved. While you'll need to start by contacting the company, if that doesn't lead to an acceptable result, you may need to file a lawsuit in small claims court.

If you need to sue Pep Boys or any other company, DoNotPay can help you do so. Here's what you should know about .

How to Contact Customer Support at Pep Boys

offers phone, email and mail options to get in touch with the company. The table below shows some contact information to help you get started.

CompanyPep Boys
Customer Service Phone1-800-737-2697

Monday through Friday, 7 am to 11 pm, and Saturday and Sunday, 8 am to 8 pm

Snail Mail3111 West Allegheny Ave

Philadelphia, PA 19132

Emailcontactus@pepboys.com

How to File a Complaint Against Pep Boys at BBB

Pep Boys has an A+ Better Business Bureau rating, so the company is likely to take BBB complaints relatively seriously. Here's what happens when you file one:

  1. Submit your complaint online here.
  2. BBB will aim to process your complaint within two days.
  3. BBB will contact Pep Boys and give them 14 days to respond.
  4. BBB will inform you of Pep Boys' response to the complaint.

If this doesn't resolve your issue, you might need to escalate to filing a lawsuit.

How to Take Pep Boys to Small Claims Court if You Can't Resolve Your Issue

If you decide to go ahead with a small claims lawsuit, you'll follow these steps.

1. Contact the county clerk.

First, you'll start by getting in touch with the county clerk in the county where the company's headquarters is located. Pep Boys is based in Philadelphia. If you don't live near the corporate headquarters, you may be able to sue in the county of the Pep Boys location where you received service.

2. Complete complaint form.

The complaint form includes:

  • A description of your complaint
  • The amount of damages you're seeking
  • Any evidence you have

You'll also need to pay a filing fee.

3. Send a claim to the defendant.

Once you've filed your claim, you'll need to serve your claim document to the defendant. You may be able to send this yourself or pay for a sheriff or private process server to do it for you. The county clerk will be able to give you more information about exactly how this works in your county.

4. Attend a pretrial hearing.

The company will have a set amount of time to respond to your claim. They may be willing to settle at this point, or you may need to attend a pretrial hearing depending on where you live. This will be a last attempt to resolve the dispute before going to trial. Hopefully, the defendant will be willing to settle at this point.

5. Attend trial.

Make sure that you are prepared with what you plan to say, and bring as much evidence as possible. You'll present your side first. Clearly explain what happened and back it up with any proof or witnesses that are available. Then the defendant will present their side. The judge will ask questions, and you will have the opportunity to ask questions as well. Then the judge will issue a ruling.

While you don't need to hire an attorney for a small claims lawsuit, going through the process without one can be stressful and make you less likely to succeed.

Easily Sue Pep Boys in Small Claims Court With DoNotPay

Managing the small claims court process on your own can be difficult, but giving up on your complaint is unappealing and hiring an attorney is expensive. With DoNotPay's fast, easy and successful Sue Now product, you can save the time and stress of doing it yourself. With our professionally generated demand letters and guidance for your trial, you'll have a smoother experience that's more likely to result in a good outcome for you.

Here's how to start a small claims lawsuit against Pep Boys with DoNotPay:

  1. Log-in to DoNotPay and select the Sue Now product.

  2. Tell us how much you are owed by the company, if applicable.

  3. Select the reason for your lawsuit.

  4. Provide details about why you're filing the lawsuit including photographic proof and other important information.

It's that easy! We'll produce the documents you need and write a script for you to follow in court.

DoNotPay Can Help With Your Complaints to Any Company

Filing a complaint is never easy. Wherever you're having trouble, DoNotPay can help, including:

If you need to file a complaint against Pep Boys, save yourself stress and contact DoNotPay today.

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