NetSpend Refund Time

Chargebacks and Refunds NetSpend Refund Time

NetSpend Refund Time—How to Request a NetSpend Refund and When to Expect It

NetSpend is a Texas-based company that offers prepaid debit cards as an alternative to the traditional checking account credit or debit cards. Unfortunately, NetSpend is not always a reliable service.

The system can crash, and you can be blocked from using the card and lose your funds as a result. If this happened to you, here’s what you can do to report the issue and request a NetSpend refund.

NetSpend Refund Policy

No matter what the company would have you believe, NetSpend isn’t such a neat alternative to a checking debit or credit card—it is, in fact, quite an expensive one. It’s because you’re usually charged fees when making any kind of purchase or money transaction. NetSpend also charges an inactive fee if you don’t use the prepaid card regularly.


Once you buy the NetSpend card, you can’t get a refund on it. You can cancel it after you withdraw all the funds you have on it. You can also report a problem with NetSpend and get refunded in special circumstances.

NetSpend Refund Processing Time

Since NetSpend doesn’t have a clearly defined refund policy, there is no set time to determine when you’ll get a NetSpend refund. If you were granted one, though, you should wait at least 21 days before panicking.

After you submit your request, give the company at least ten days to process and respond to your complaint. Anything beyond that is not okay, and you should consider suing the company. DoNotPay can assist you with the legal process and guide you through each step of filing a small claims court dispute.

Why Do You Want NetSpend Refunds?

To request a refund from NetSpend, you must know the two most common reasons why you may want a refund. They determine how high a chance you have of being refunded, and they are as follows:

  • Being dissatisfied with the card
  • Your account is locked, and you can’t use the funds on it

How Does DoNotPay Help You Request a NetSpend Refund?

No matter the reason for wanting a refund, DoNotPay is here to help you. You don’t have to write complicated letters or show up at the spot to plead for your money back.

Thanks to our robot lawyer, your request is sent automatically and takes not a minute to complete.

You only need a DoNotPay account, which you can create using any web browser. From then on, just follow these short steps:

  1. Scroll down to the Chargeback Instantly section
  2. Click Get Protected
  3. Include your payment details
  4. Specify it’s NetSpend you want a refund from
  5. Submit your request

And that’s the whole trick. Your request is immediately faxed to your bank, and we can write up a letter including your VISA or MasterCard codes to help you receive your refund.

How to Request a Refund for a NetSpend Card Manually?

If you wish to deal with NetSpend personally or report an issue with your card, you have several options:

  • Call NetSpend customer service
  • Write a letter to the company
  • Turn to the Federal Trade Commission

As mentioned, whether you’ll get your refund depends heavily on why you’re requesting it. If NetSpend locked your account, it is a complex issue that cannot pass without consequences to the company, and you should request a refund.

How to Get in Touch With NetSpend Over the Phone

Calling NetSpend over the phone is perhaps the most efficient option to choose if you want to cancel your account on your own. To do so:

  1. Dial +1 (866) 387-7363
  2. Explain your issue
  3. Request a refund

When talking to NetStpend, if you’re calling to cancel your account, resist the urge to stay with the company when they try to bait you with new deals that are meant to dissuade you from your decision.

You can ask them to send you a check with the funds that you have on the card, or you can withdraw the remaining funds from the ATM yourself. Both these options come at a cost. The check fee is $5.95, and the ATM withdrawal comes at $2.50, EXCLUDING the regular ATM fee that can be about $2–$5.

Keep in mind that you may wait a long time to reach an agent from NetSpend. Their system has been known to crash, and customers experience issues with withdrawing their money or making transactions as long as it stays down.

How to Send NetSpend a Letter Requesting a Refund

If you’re experiencing more dire issues with NetSpend, like your account being blocked, you can send the company a letter. That way, you can request the money locked in your prepaid card to be mailed to you.

Follow these tips to send NetSpend a letter:

  1. Copy the last statement you have from NetSpend to attach it with the letter
  2. Find the address to which you can send the letter in the back of the statement
  3. Write up a formal refund request that explains your issue in detail
  4. Give them a deadline of ten days to respond to the letter
  5. Use the secure mail system to have a confirmation the letter was received
  6. Call the secure delivery service to ask for a copy of the confirmation

You can also destroy the card you’re unable to use to prevent fraudulent activities. If you do this, include the information in your letter to NetSpend.

If you don’t receive a response to your letter, you can send another one with the warning in the heading that you’re ready to take legal action against NetSpend.

How to Report a NetSpend Issue to the Federal Trade Commission

The Federal Trade Commission (FTC) is an independent agency that protects consumer rights and helps you file complaints regarding legal issues. It has successfully dealt with NetSpend issues in the past and managed to refund prepaid card users for the funds that the company had blocked.

To request a NetSpend refund from the FTC:

  1. Dial +1 (888) 684-4858
  2. Wait out the phone queue
  3. Ask to speak to the FTC refund administrator when someone picks up
  4. Explain your issues and request a refund

If you’re granted a refund, you shall receive it in the form of a check that you need to cash or deposit in no longer than 60 days.

The FTC and DoNotPay can also help you deal with illegal robocalls. If automated calls are giving you headaches, read this FTC guide to blocking robocalls.

Can You Request a Refund Via

Yes / No
DoNotPay

Yes

Email

No
Phone

Yes

Letter

Yes
Website

No

In-person

No
The Federal Trade Commission

Yes

What Are Other Situations in Which DoNotPay Can Help You?

Digital money is an inseparable part of our lives today, which is why there are so many online payment services out there. If you’ve tried some of them but regretted it, DoNotPay can help you request a MoneyPak refund and a Cash App refund, for instance.

Of course, let’s not forget about the online transaction services giant—here’s everything you need to know about the Paypal refund policy.

Our robot lawyer can make solving the following problems easier as well:

You can access DoNotPay at any hour from your web browser or.


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