How to Get a MoneyPak Refund

Chargebacks and Refunds How to Get a MoneyPak Refund

All You Need to Know About the MoneyPak Refund Process

MoneyPak is a type of stored value card owned by the Green Dot Corporation. Its appeal lies in being a handy tool to deposit funds at a moment’s notice. Unfortunately, it happens too often that users are dissatisfied with their MoneyPak purchase or suspect a nasty scam. If that is the case with you, here’s all you need to know about the MoneyPak refund process.

How Does MoneyPak Refund Work?

When it comes to the MoneyPak refund policies, they are rather scant and strict. It seems there is only one rule — to get the money you spent on the card back, you mustn’t use the card. That’s right. With all the imaginative ways the company came up with on how customers can use the MoneyPak card, it put a restriction on its refund policy.

Go With DoNotPay to Request a MoneyPak Refund


Because MoneyPak itself doesn’t offer many options to request a refund, your best bet is to go with DoNotPay. You don’t need to deal with MoneyPak, Green Dot, or any other customer service when we request a refund for you. The process is laughably easy too.

Your only task is to open an account — if you don’t already have one — using any web browser. When you access DoNotPay, just follow these simple steps:

  1. Click Get Protected on the Chargeback Instantly section
  2. Tell us how you paid for the MoneyPak card
  3. Specify the person or company you want a refund from
  4. Verify your request by a digital signature

When you submit your claim with DoNotPay this way, your refund request is instantly faxed to your bank. We can also get in touch with the merchant for you, all to help you get your money back as fast as possible.

Sending a Refund Request to MoneyPak on Your Own

We’ve already told you there aren’t many ways to send a refund request to MoneyPak manually — and now, we’ll prove it. Besides having a strict requirement the users have to meet, MoneyPak allows a refund request to be made in only two ways:

  • Using the company’s website
  • Calling MoneyPak customer support

How to Request a Refund on the MoneyPak Website

If you do decide to file a refund request manually, using the MoneyPak website, there are quite a couple of steps you have to go through. Here is the process:

  1. Go to the MoneyPak FAQs page
  2. Scroll to the bottom to locate the question related to refunds
  3. Click on the refund question, and a new paragraph will slide into view
  4. Wait to be directed to a MoneyPak refund form
  5. Fill out the form with all sorts of details it demands
  6. When you’re done, click on the Continue option
  7. Wait to get your response

MoneyPak will contact you by either phone or email once they process the request. Once again, keep in mind that, according to their policy, refunds are possible only if the debit card wasn’t used. This rule applies when you suspect you’re being scammed too.

To give you an idea of all the pieces of information you need to fill out in your MoneyPak refund form, we’ll list some:

  • MoneyPak number
  • First and last name
  • Home address
  • City
  • State
  • Mobile phone number
  • Reason for a refund

MoneyPak Refund Phone Number

Calling MoneyPak support is another way to file for a refund request. Take the following steps to get in touch with them:

  1. Dial +1 (866) 795-7597
  2. Bear with the phone queue
  3. Request your refund to MoneyPak representative when they reach you

Prepare for MoneyPak to ask you a bunch of questions and require additional explanations and general comments from you. 

If you wish to skip the headache this is bound to cause you, let DoNotPay file a request for you by following the four short steps we listed above.

Can I Request a Refund Via

Yes/No
DoNotPay

Yes

Email

No
Phone

Yes

Letter

No

Website

Yes
In person

No

When Will You Receive a MoneyPak Refund?

If you request a MoneyPak refund, you have to give the company time to process the request. It seems that money is given back to users in the form of refund checks. These should arrive in one or two weeks. Sometimes, at the discretion of Green Dot, you may be contacted by the company to provide additional information, which may delay the refund itself.

Keep in mind that the service fees you were charged on the initial purchase of the debit card are nonrefundable. You also need to have kept the package and receipt of your purchase to apply for a refund.

What You Need to Be Careful About With MoneyPak

When using any stored value card, you need to be extra careful how you handle it. This is especially true in the case of the Green Dot’s MoneyPak card. People generally complain about how easy it is to fall victim to fraud and scam using this particular debit card.

Other issues you can encounter with MoneyPak are:

  • Computerized ads in forms of calls and text messages
  • Automated customer service
  • Real people never reaching you when you call the customer service
  • No protection from scammers

The last entry is especially biting since the company clearly states your funds are nonrefundable once the card is used. Yet, it could be that you weren’t the one who used up the funds on that debit card — but the company doesn’t care.

What if You Had the Misfortune to Be the Victim of a MoneyPak Scam?

If you suspect fraud or are the victim of a MoneyPak scam — don’t worry! You are neither the first nor the last person this has happened to. Your next step in this situation is to take action and get your revenge on MoneyPak.

With the help of DoNotPay, you can take MoneyPak, Green Dot, or any other company to small claims court. We are hurt just as much as you that MoneyPak offers no customer protection in the event of fraud or scam, and we want to help you exercise your customer rights.

To give you an idea of how we can be there for you through this process, we’ll list the things we can do for you along the way:

  • Drafting the demand letter
  • Helping you file the claim if MoneyPak doesn’t respond
  • Coming up with the court script
  • Getting the evidence in one place, so you have a solid chance of winning your case

Get MoneyPak or Green Dot on the Phone With the Help of DoNotPay

If you wish to talk to MoneyPak or Green Dot customer service yourself, DoNotPay can help you with that too. Instead of going through the automated phone services or impossibly long phone queues yourself, our robot lawyer can dial the customer support for you and pass you the call when a real person answers.

Keep Up With Everything Else DoNotPay Offers

Refunds, customer service bots, and fraudulent actions by people and companies are not all DoNotPay can help you deal with. Do yourself a favor and make a DoNotPay account from any web browser as soon as today. Here is a quick list of only some of the problems we help you solve:


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