BySkip the Phone Line and Reach Navy Federal Customer Service With No Fuss!
Navy Federal, headquartered in Vienna, Virginia, is the largest credit union in the world. Founded in 1933 to serve military personnel and their families, Navy Federal has grown into a financial institution with over 10 million members and $78 billion in assets.
For your Navy Federal membership to be processed and approved, you need to complete your Membership Application online or visit the nearest branch location.
The financial services Navy Federal offers include checking and savings accounts, credit cards, Individual Retirement Accounts (IRAs), mortgages and home loans, investment funds, and funds with a guaranteed rate of return (GPR). Navy Federal operates on an insured basis by the National Credit Union Administration of the U.S. Department of Labor.
Considering the number of services that Navy Federal offers, it’s not uncommon for its members to experience certain issues from time to time. If you’re a Navy Federal member who’s having trouble with the company’s service, there’s nothing to worry about! We’ll show you how to get in touch with the company’s customer service department to resolve the issue hassle-free!
, and gain access to our Skip Waiting on Hold product to avoid wasting time waiting for a Navy Federal customer service rep to pick up!
Getting in Touch With Navy Federal Credit Union Customer Service Yourself
If you’re looking for a way to resolve an issue or find info about Navy Federal without having to deal with customer service, try visiting the company’s website first. Navy Federal’s FAQ page can provide you with plenty of useful info, and it can save you the trouble of contacting a customer support rep.
Can’t find the assistance you need on the company’s website? Don’t fret! Navy Federal provides a wide range of contact methods to choose from. Here’s how you can get in touch with the company’s customer service:
- Over the phone
- In person
- Via chat
- By mail
- Through social media
How To Reach Navy Federal Customer Service Over the Phone
Calling Navy Federal customer service is the fastest and easiest way to acquire the info you need. Here’s how it works:
- Dial 1-888-842-6328
- Explain your request to the support agent
- Follow the instructions they provide you with
If you want to make a specific inquiry, check out the table below to see what number to dial depending on your request:
| Calling Navy Federal Customer Service To Inquire About | Numbers |
|---|---|
| Navy Federal Financial Group (NFFG) | 1-877-221-8108 |
| Accidental Death & Dismemberment (AD&D) |
|
| Navy Federal Online® Bill Pay | 1-888-560-8031 |
| Personal Finance Management | 1-888-503-7106 |
| Business Solutions | 1-877-418-1462 |
| LendKey Student Loans | 1-877-304-9302 |
Don’t want to spend time waiting for a customer service rep to answer? You can avoid waiting on hold by using DoNotPay’s nifty product! We’ll call Navy Federal and wait for them to answer—all you need to do is relax and come to speak to an agent once we notify you!
How To Reach Navy Federal Customer Service in Person
You can visit one of Navy Federal’s branches and speak to a rep in person. First, you should visit the company’s website and use the online locator to find the nearest Navy Federal office. Here’s how it works:
- Provide your address, city, state, or ZIP code
- Hit Enter
You’ll see a list of the nearby offices, along with addresses and contact information. Use the contact info to make an appointment and go there at the scheduled time to resolve the issue with a Navy Federal rep.
How To Reach Navy Federal Customer Service via Chat
To live-chat with a Navy Federal assistant, follow the next steps:
- Go to the company’s Contact Us page
- Click on Live Chat
- Enter your name
- Click on Submit
- Type in your message
- Hit Enter
- Follow the instructions provided by the chatbot
For questions about your accounts, you will have to sign in and start a new secure chat on the Transfers page.
How To Reach Navy Federal Customer Service by Mail
Depending on the type of request you want to send by mail, choose one of the addresses provided in the table below:
| Sending a Request to Navy Federal Customer Service To Inquire About | Addresses |
|---|---|
| General Mail and Deliveries |
|
| Credit and Debit Cards | PO Box 3501
Merrifield, VA 22119-3501 |
| Loans | PO Box 3100
Merrifield, VA 22119-3100 |
| Mortgages and Equity | PO Box 3300
Merrifield, VA 22119-3300 |
How To Reach Navy Federal Customer Service Through Social Media
Navy Federal is also active on social media, so if you want to ask a question or report an issue that way, you can. Message the company on either Facebook or Twitter and wait for them to respond.
It may take a while since this is not the most practical way to get in touch with customer support, but it’s a valid option nonetheless.
Reach a Live Navy Federal Customer Representative Without Waiting on Hold
Are you sick and tired of listening to god-awful hold music or the same promotion you’re not interested in over and over again? Don’t you wish there was a way to connect to customer service agents without spending half an hour glued to your phone?
Good news—there is! With DoNotPay, you can put down your phone, have the app wait on hold in your stead, and pick up once you’re connected to a live person on the other end.
The app will wait on hold for as long as necessary and will notify you as soon as a customer service representative picks up. This way, you won’t waste time waiting on hold or trying to do other tasks with your phone jammed between your ear and your shoulder.
And the process couldn’t be any simpler. All you have to do is:
- Open up the app and choose the Skip Waiting on Hold product
- Type in Navy Federal
- Click on the name and choose Call Now
The app will display the average waiting time and notify you the moment a customer support rep answers your call.
With DoNotPay, you can say goodbye to waiting on hold for good!
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