How to Request a Metro-North Refund

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DoNotPay's Walkthrough on How To Claim a Metro-North Refund

The Metro-North Commuter Railroad, known as Metro-North, is a suburban railroad service owned by the Metropolitan Transportation Authority (MTA). It operates the lines connecting New York City with its northern suburbs New York and Connecticut, as well as inner-city areas, including the Bronx and Manhattan boroughs.

Though the service offers a variety of ticket types and other privileges for all sorts of commuter needs, it's useful to know how to get your money back if you don’t need those tickets anymore.

Read on to learn how to request a refund for a Metro-North ticket.

What Is the Refund Policy for Metro-North Tickets?

According to MTA’s refund policy, the company gives refunds on a prorated basis for unused or partially used tickets (paper or eTix) within the following refund window:

  • A One-Way/Round-Trip/Ten-Trip/City Ticket—ticket validity period plus two years
  • A Weekly Ticket—current week based on the return date
  • A Monthly Ticket—current month based on the return date
  • A Special Events Ticket—60 days (applicable for a complete package purchase)

To get a full refund for a non-activated eTix, you should cancel it within two minutes of purchase. Once the cancellation window is closed, you can get a partial refund for the unused portion of the ticket.

Once you activate a One-Way ticket, you cannot get a refund for it.

For more details about the validity period of each ticket type, you can review the table below.

Ticket Type

Validity Period

One-Way Ticket


  • 60 days, including the purchase date

Round-Trip Ticket


  • 60 days, including the purchase date

Ten-Trip Ticket

  • Within six months of the purchase date

Weekly Ticket

  • Saturday–Friday

Monthly Ticket

  • Calendar month

City Ticket

  • The purchase date and Saturdays/Sundays only

Special Events Ticket

  • Event dates or 60 days, including the purchase date

Discounted tickets, such as weekly, monthly, and off-peak ten-trip ones, can be refunded on condition that you forfeit the discount.

In case you want to get a refund for a combined MetroCard and train ticket, the refundable portion will be subject to prorating and the discount forfeiture.

To learn more about how the MetroCard refund works, follow the hyperlink.

Can I Get a Refund for a Metro-North Ticket I Do Not Have Anymore?

Regrettably, you cannot. Lost, stolen, or damaged tickets are not eligible for a refund.

Will I Incur Any Charges for a Metro-North Ticket Refund?

Yes, you will. The MTA charges a $10 processing fee per each refund transaction.

How Does the MTA Calculate the Ticket Refund?

The refund calculation starts from the purchase date until the turn-in date.

If not otherwise stated, the MTA calculates a ticket refund by reducing the original fare by a combined fare for one-way, i.e., weekly tickets (depending on the ticket price) and a $10 refund processing fee.

Note that the postmark date counts as the turn-in date for the tickets returned by mail, and you will be charged for the return date.

How Do I Request a Metro-North Ticket Refund on My Own?

If you need to request a refund from the MTA for a Metro-North ticket, you can do it in the following ways:

  1. Via an Online form
  2. By mail
  3. In-person

Alternatively, you can request a refund for your Metro-North ticket via DoNotPay.

Can You Request a Refund Via

Yes / No




Yes (eTix)





Mobile App

Yes (eTix)

Request a Metro-North Ticket Refund Online

In case you decide to request a Metro-North ticket refund online, you should follow this page and:

  1. Select the claim form that applies to you (either paper ticket claim form or eTix claim form)
  2. Fill out the form
  3. Click Submit Claim

Once you have successfully submitted the form, you will receive a confirmation with your reference number.

You can also request a refund for a non-activated and still valid eTix by:

  1. Clicking the Actions button in the mobile app
  2. Choosing Refund Ticket

You will receive an email containing the confirmation receipt to the email address you used to register your account.

You can request a refund for an expired eTix that you never used but no longer have in your wallet by calling Customer Service at 511 or 877-690-5114 or by filling out the PDF refund form you can find in the next section.

Submit Your Metro-North Ticket Refund Claim by Mail

In case you prefer to request a refund from the MTA for a Metro-North ticket via mail, you should download and fill out this refund claim form.

Once you have filled it out, print it, and send it to:

Ticket Redemption

MTA Metro-North Railroad

P.O. Box 4117

New York, NY 10163

Claim a Metro-North Ticket Refund in Person

Should you choose to request a ticket refund in person, you should go to any Metro-North station ticket office with:

  1. A printed filled out ticket refund form
  2. The original ticket

Note that you must return original tickets, not photocopies. Unused weekly and monthly tickets should be returned immediately, and the refund will cover the fee for the turn-in date if you return them before 8:30.

Request Your Metro-North Ticket Refund Easily With DoNotPay

In case you don’t have enough time or energy to go through the refund process on your own, you can have DoNotPay handle everything for you.

We have automated the entire procedure so that you won’t have to engage in administrative hassle.

All you have to provide are a few details about your Metro-North ticket you can provide in the following way:

  1. Create your DoNotPay account in your
  2. Tap Get Protected under File a Chargeback
  3. Enter the details about the Metro-North ticket you are requesting a refund for
  4. Provide information about your financial institution
  5. Confirm with a signature

As soon as we have received your request, we will send a charge dispute letter to your bank. We will also forward you the relevant MasterCard and VISA codes to strengthen your claim.

If you’d rather have us contact the MTA to request a refund on your behalf, we will do so.

What Payment Method Will My Metro-North Ticket Refund Be Processed To?

A refund for the tickets bought with a credit or debit card will be credited back to the original payment method.

Tickets bought with a check or cash will be refunded by check.

When Can I Expect To Receive My Metro-North Ticket Refund?

You should receive your refund within two to three weeks of submitting your request.

What Else Can DoNotPay Do?

Perhaps you would like to know how to request a Metrolink refund? DoNotPay is here to guide you through your consumer rights for refunds. And not only that!

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