Make LoanDepot Complaints in 4 Easy Steps

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

How to File LoanDepot Complaints for Compensation

LoanDepot made waves in the mortgage market when it made its presence known in 2010. It operates on a national scale, with over 200 branches offering face-to-face services and a digital experience. Potential homeowners can get adjustable and fixed-rate mortgages, Department of Veteran Affairs and Federal Housing Administration loans, as well as refinance and renovation loans.

Despite all its merits, it's not uncommon to find users filing complaints. Some of the causes for dissatisfied clients include:

  • This lender doesn't provide adequate information on their online platform when it comes to fees and rates
  • High-credit clients will find large mortgage companies and traditional financial bodies offer better rates
  • Customer care problems stemming from improperly authorized documentation
  • Miscalculations from the LoanDepot representatives leading to unwarranted fees

If you've faced or financial challenges with LoanDepot, you can bring your allegations forward in a small claims court and get the compensation you deserve.DoNotPay will help you file easily in the comfort of your home.

How to Contact LoanDepot to Make a Complaint

LoanDepot intends to provide mortgage services with the highest level of professionalism. However, sometimes things fall through the cracks, and clients end up feeling shortchanged or dissatisfied. The company has provided ways through which its customers can reach out and file their . They include:

Customer Care Line

If your preferred means of forwarding your complaint(s) is through vocal communication with a customer care agent, then dial 888 337-6888 and report your issue. Arm yourself with all the necessary facts and details such as names, dates, and figures. It'll give customer care a clear picture of your problem.

Official Website

You may also contact them through the LoanDepot website and fill out the form displayed. Fill the required fields and state your complaint or reason for reaching out clearly. Ensure you give out your current contact information to streamline the communication process.


Of course, you can always email customer care. Put together your complaint and contact them through email, and someone will address your concerns.

Social Media

LoanDepot maintains a healthy social media presence and can be found on multiple platforms. While their YouTube channel might not be the right place to voice your case, you can try engaging with them on Instagram, LinkedIn, Facebook, or Twitter.

How to Reach LoanDepot Customer Support
Phone888 337-6888

How to File a Complaint Against LoanDepot

Has LoanDepot's handling of your affairs and finances been less than ideal? Or downright negligent? You can get your justice and compensation by filing a complaint against them. Some bodies handle client complaints about firms.

Better Business Bureau (BBB)

BBB's role is to promote fair trade practices and trustworthy business dealings. This body is a big help for sorting out unresolved issues concerning contracts, sales, refunds, warranties, and customer service.

Contact them using their official website or call 2453-362-613 to file a complaint.

Federal Trade Commission (FTC)

The FTC safeguards consumer interests protecting them from deceptive, fraudulent, and unfair business practices. In addition to fraud, this entity addresses consumer complaints relating to unfulfilled refunds, missing reservations, and overcharges.

Reach out to them via their website or by calling 1-877-FTC-HELP.

Consumer Financial Protection Bureau (CFPB)

The CFPB, like the FTC, works to protect customers against abusive or deceptive actions by businesses. You can call (202) 435-9316 to file your complaint or use their web platform.

Take LoanDepot to Small Claims Court if Your Issue Is Not Resolved

Before going to the small claims court, try to manage your issues outside those halls of justice. Reach out first to LoanDepot. If it fails, use the organizations above to try resolving your complaint.

If those two avenues fail, use the court system. You'll need to follow the steps below to get your justice:

  1. Prove you tried to settle those differences outside court. Several states will require a signed Affidavit stating the same.
  2. Reach out to the county clerk. The small claims court district should be as close as possible to the defendant's place of business; out-of-state suits tend to be pricey to prosecute.
  3. You'll then need to file the Statement of Claim; this is the complaint form. After this, you need to pay the filing fee. It varies by state, but it typically ranges from $15 to $100.
  4. The complaint form then needs to be sent to the defendant. A private process server or the sheriff may serve these documents on your behalf.
  5. From the day the defendant receives the Statement of Claim, they have 25 days to file a counterclaim or pay the stated amount.
  6. Some states require you, the plaintiff, and the defendant to appear before a pretrial hearing. The next course of action will be determined here.
  7. Each party will have an opportunity to plead their case if the matter goes to trial.
  8. The judge will make a ruling, or a date will be set for when the case will be resolved.
  9. You'll have to collect the money for yourself if you win the case. The court can't do this on your behalf.

It should be noted that this whole process isn't guaranteed to result in a ruling in your favor. If you aren't willing to gamble away your time and energy filling forms and waiting for rulings, use DoNotPay for a simpler claim process.

Starts a Small Claims Lawsuit Against LoanDepot With DoNotPay

Here’s how to start a small claims lawsuit against LoanDepot with DoNotPay:

  1. Log-in to DoNotPay and select the Complaint Letters product.

  2. Tell us how much you are owed by the company, if applicable.

  3. Select the reason for your lawsuit.

  4. Provide details about why you're filing the lawsuit including photographic proof and other important information.

We are an easy-to-utilize AI Consumer Champion that helps you circumvent the rigorous bureaucratic process, as we'll do everything for you. You'll need to provide the documents, and we'll draft the demand letter, which we'll serve to LoanDepot for you.

What Else DoNotPay Does

DoNotPay is here to help simplify the process when filing complaints about fair and well-deserved compensation. We're not just here to help with LoanDepot issues. We'll help you file claims against:

Contact DoNotPay and use our platform to get compensation from your today.

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