All You Need To Know About the Lids Return Policy Before You Return Your Items

Item Return Request All You Need To Know About the Lids Return Policy Before You Return Your Items

Lids Return Policy Explained by DoNotPay

Lids offers a wide range of hats and sports attire. What happens if you don’t like the items you purchased or they’re defective? You can return them and request a refund.

This article will explain the ins and outs of the Lids return policy and tell you how to return the items that disappointed you. If you subscribe to DoNotPay, we’ll help you return the unwanted products and get your money back.

Lids Return Policy—The Basics

The basic terms of the Lids return policy are the following:


  • You can return merchandise within 90 days from the item’s ship date
  • You can return Manufacturer Direct, Memorabilia, or Collectible items within 30 days of the item’s ship date
  • The items have to be unworn and unused and have the original tags and labels
  • Lids can take up to ten business days to process your return
  • If your items are damaged, Lids will cover the shipping charges
  • The company will deduct $9.99 from the credit you’ll receive to cover the return shipping charges if the items aren’t faulty and damaged
  • You can’t return customized and final sale items
  • Any item that cannot be returned to Lids but you send it anyway will be donated to a charity of the company’s choice

Lids won’t accept your return if any of the following applies to your case:

  • Merchandise falls under the category of non-returnable items
  • Item was damaged or altered after the delivery
  • Item is returned without tags or any accompanying materials that were part of the original shipment
  • You have stained the product you wish to return

How To Return Merchandise to Lids

You can start your Lids return process in the following ways:

Can You Initiate a Return Request Via Yes/No
DoNotPay Yes
Phone Yes
Website Yes
Email No
In Person Yes

Requesting a Return Over the Phone

Lids has a customer support service you can contact to start your returns process. Here are the steps you need to follow:

  1. Call 888-564-4287
  2. Tell the customer support agent you want to return an item
  3. Follow the agent’s instructions to initiate your return

Starting a Return Process on the Website

You can initiate a return over the Lids website if your order was shipped within the U.S. Follow the instructions below to make a return request on the Lids website:

  1. Go to the Returns Center page
  2. Enter the email address you used to place your order
  3. Type in your order number
  4. Check the I Don’t Remember My Order ID if you don’t have your order number
  5. Click on Start a Return
  6. Follow the rest of the instructions

Returning a Lids Item in Person

To return a Lids item in person, follow the steps below:

  1. Find a Lids store near you using the store locator tool
  2. Head over to the store
  3. Tell the member of the staff you want to return an item

Can You Return Items Without a Receipt or Packing Slip?

Yes, you can return an item to Lids without a receipt and packing slip, but the company will either exchange your item for a different one or provide merchandise credit via a gift card, which means you won’t be able to get a refund. You can also intentionally return your merchandise for an E-Gift Card. If you select this option, the company will waive the return label fee of $9.99.

To get the E-Gift Card, select it at the final step of the Lids return process.

Requesting a Return Is Easy With DoNotPay

Our app is well-versed in dealing with companies, and we’ll make the return process easy for you. You’ll only need to answer a few questions, and our platform will do the rest of the work, saving your time and energy.

All you need to do is register for DoNotPay and follow the instructions below:

  1. Select the Item Return Request product
  2. Answer several questions regarding your purchase
  3. Submit the request

Once you complete the steps and click on the Submit option, DoNotPay will create a request letter and email it to the company right away. We’ll also provide a shipping label and save you money on shipping fees.

DoNotPay will also make sure that the company processes your request fast by including a date by which it has to complete the processing of your return.

We’re not done helping you! We have a comprehensive knowledge base that offers useful information and guides to return policies for various companies, such as:

Walmart Ulta Costco
eBay Nordstrom Sephora
Target Macy’s SHEIN
Kohl’s Wayfair REI
JCPenney Adidas Zara

How Long Is the Lids Refund Process?

Lids will process the refund immediately if you return the items in person. If you’re returning it via mail, it will take two to ten business days for the refunded cash to show up on your bank statement. The company will issue a refund to the credit card that you used to make the original purchase.

DoNotPay Is a Master at Getting What’s Rightfully Yours

Are you dealing with a company that refuses to approve your return? Once we submit a refund request in your stead, we can also prepare all the paperwork you need to sue the merchant in small claims court and win your case.

Need a legal document for the lawsuit? Draw it up with our handy tool. Want to get any document notarized and fax it to someone? We have products that can do that for you as well.

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Do you believe that you may have some unclaimed assets? Count on us to find and get them for you.

It Doesn’t End There!

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