ByA Guide to Contacting Liberty Mutual Customer Service the Easy Way
Liberty Mutual provides property and casualty insurance for homes, autos, recreational vehicles (RVs), boats, motorcycles, and commercial policies for businesses. The company also offers fire and casualty insurance to federal and state governments.
With headquarters located in Boston and more than 40 countries where the company’s policies are marketed—North America, Europe, Latin America (including Central America), the Middle East region, Africa, and the Asia Pacific region—Liberty Mutual ranks 77th on the Fortune 100 list of the largest companies in the United States based on 2019 revenue. It is the third-largest property and casualty insurer in the United States.
Today, Liberty Mutual covers millions of households and business owners with insurance. If you’re one of Liberty Mutual’s customers and you experience any issues with the company’s service, contacting the Liberty Mutual customer service department should be your next step. With so many customers and insurance policies in place, it’s not uncommon for the Liberty Mutual customer service agents to be extremely busy. This, unfortunately, further results in waiting on hold forever and praying that a support rep picks up the phone and answers your call.
The good news is that you can avoid wasting time while waiting for someone to pick up by using our app’s Skip Waiting on Hold product. It’s designed to help you skip the phone queue whenever you need to, and the process is streamlined to a tee—it takes almost no effort on your part!
, and start using our app to jump the phone line when contacting customer service any time you want!
Reaching Liberty Mutual Customer Service Yourself
You can find a lot of useful info on Liberty’s Mutual FAQ page before you opt to contact the company’s customer service. By checking out Liberty Mutual’s website, you can learn how to:
- Update your contact information online
- Make a payment online
- Set up Autopay (automatic bill payments) and paperless billing
- Access past billing information
- Access and view all your insurance documents
- Report fraud
- Access and review your policy online
- Understand your auto coverage options
- Add, remove, and edit vehicles on your policy
- Renew your policy
Couldn’t find what you need? Don’t worry—you can contact Liberty Mutual customer service by:
- Phone
- Text
- Online
How To Contact Liberty Mutual Customer Service by Phone
Dial 1-800-290-8711 and ask a customer service rep to provide you with the assistance you need. Explain your request in detail and follow the instructions they provide.
To make sure the process is as easy as it can be, use our app’s Skip Waiting on Hold product. It will spare you unnecessary frustration since we will call the company and wait for a support rep to answer. You can relax and come back to resolve the issue once we notify you that someone answered the call.
If you ever need to file a Liberty Mutual insurance claim or cancel your Liberty Mutual subscription, you can do it with DoNotPay without reaching the company’s customer service! We’ll walk you through the process in less than five minutes.
How To Contact Liberty Mutual Customer Service via Text
You can also send an SMS to 1-888-398-8924. Ask your questions about your policy, billing, and other issues you may be experiencing. Once an agent processes your request, you’ll receive a text message regarding the solution.
How To Contact Liberty Mutual Customer Service through Mail
Depending on what type of request you want to make, consult the table below to see where you should send your letter:
| Mailing Your Request to Liberty Mutual Customer Service To Inquire About | Address |
|---|---|
| Billing | Liberty Mutual Insurance Group
Personal Market - RPC PO Box 1604 New York, NY 10116-1604 |
| Life insurance | Protective
PO Box 12687 Birmingham, AL 35202-6687 |
| Life insurance payments | Protective
PO Box 2224 Birmingham, AL 35246 |
| Matters you want to discuss with the corporate headquarters | Liberty Mutual Group, Inc.
175 Berkeley Street Boston, MA 02116 |
Keep in mind that mailing your request and getting a response by mail takes a lot longer than other contact methods, such as calling customer support, would. It can take days or weeks for your request to be processed.
How To Contact Liberty Mutual Customer Service Online
You can also message Liberty Mutual on Facebook or Twitter and inquire about the info you need that way. Although this is not a common nor practical contact method, you may be lucky enough to receive an answer. Make sure you don’t rely on this option alone since it’s possible the company won’t respond through social media at all.
For the best and quickest way to handle any issue you’re having with Liberty Mutual’s services, call customer support and get the help you need on the spot.
Reach a Live Liberty Mutual Customer Representative Without Waiting on Hold
Are you sick and tired of listening to god-awful hold music or the same promotion you’re not interested in over and over again? Don’t you wish there was a way to connect to customer service agents without spending half an hour glued to your phone?
Good news—there is! With DoNotPay, you can put down your phone, have the app wait on hold in your stead, and pick up once you’re connected to a live person on the other end.
The app will wait on hold for as long as necessary and will notify you as soon as a customer service representative picks up. This way, you won’t waste time waiting on hold or trying to do other tasks with your phone jammed between your ear and your shoulder.
And the process couldn’t be any simpler. All you have to do is:
- Open up the app and choose the Skip Waiting on Hold product
- Type in Liberty Mutual
- Click on the name and choose Call Now
The app will display the average waiting time and notify you the moment a customer support rep answers your call.
With DoNotPay, you can say goodbye to waiting on hold for good!
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