How to File a Kia Complaint and Get Compensation

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to File a KIA Complaint and Resolve Your Car Problem the Easy Way

KIA Corporation, popularly known as KIA, is a multinational car manufacturer headquartered in Seoul, South Korea. The carmaker produces a range of luxury and sports sedans, SUVs, hatchbacks, and electric cars. Although the vehicles are reliable, you'd need to file a due to multiple recalls.

Most KIA owners lament poor customer service and difficulties getting through to the company. If you have a problem with your KIA car, you'd need to contact the company directly rather than your local dealership. Given that KIA is a leading carmaker globally, the process might prove tedious.

Luckily, a dedicated service such as DoNotPay can help you get through to KIA's customer service and have your car issues fixed quickly. We're thoroughly familiar with the company's policies and process to let you get it right the first time.

How to Contact KIA to Make a Complaint

KIA has a dedicated Consumer Assistance Center for all its existing customers. Unfortunately, you can't raise your issue with the department through email. But you have several other communication channels to pick from.

Contact Us Form

You can contact KIA through the Consumer Assistance Center

  • Fire up the Contact Us page on your browser.
  • Fill in the General Information – first and last name, phone, email, and your physical address.
  • Type your message in the message box.
  • Give more details about the issue by attaching the relevant documents.
  • Confirm the information and send it.

Phone Support

You can reach KIA customer service representative toll-free at 800-333-4KIA (4542). However, phone support is only available Monday to Friday: 5:00 AM to 6:00 PM PST. The service is unavailable over the weekends (Saturday and Sunday) and during US public holidays.


You can contact KIA through its Twitter handle

  1. Log in to your Twitter account
  2. Use the search function to search for the KIA handle.
  3. Contact the company through a tweet or a direct message.

Contact KIA on Facebook

You can reach out to KIA through their Facebook page

  1. Log in to your Facebook account.
  2. Use the search function to look for KIA's Facebook page.
  3. Type your issue on their wall or reach out through the inbox.

How to Reach KIA Customer Service

Kia Customer Support
Online Contact Form

How to File a Complaint Against KIA

If you have a problem with a purchase, including a new KIA car, you have a legal right to complain. The first step entails reaching out to the KIA complaint department with your issue. If the company doesn't help you, responds poorly, or doesn't respond, you can escalate the problem.

You can seek help from local consumer organizations or local governments.

State Consumer Protection Office

You can file a complaint in a local consumer protection office

  • Open the Local consumer protection website
  • Enter your state
  • Check the contact address of the relevant authority
  • Contact them with your complaint.

For more information, you can contact and you can call them on 1-844-USAGOV1 (1-844-872-4681).

Better Business Bureau

Also known as BBB, Better Business Bureau is a non-profit organization devoted to creating a trustworthy marketplace by holding businesses accountable. It helps expose fraud and offers a platform for consumers to air their grievances, and settle disputes.

  1. Visit the BBB website
  2. Search for KIA Corporation and the specific location where you bought your car.
  3. Click on KIA Corporation's profile
  4. Click the 'File a Complaint" link on KIA's profile
  5. Choose the "File a complaint' option.
  6. Let BBB meditate on your behalf.

Take KIA to Small Claims Court if Your Issue is Not Resolved

You can file a KIA corporate complaint in the small claims court if the company fails to address your issue. Or you feel the problem wasn't addressed satisfactorily. The small claims court is a public forum that hears legal disputes.

The typical cases heard in the small claims court include breach of contract disputes, and professional negligence claims such as poor car repairs. Unfortunately, the process of filing a small claims lawsuit varies between states and counties. Some states don't allow attorneys, while some states or counties do.

You should check your state's legal provisions before filing KIA warranty complaints claim. If your state allows legal representation, you may need to hire a lawyer. Hiring an attorney complicates the process and could saddle you with an expensive legal bill.

When looking to sue KIA in the small claims court, be sure that you have all the right business name, contact address, and location.

KIA America Inc,

111 Peters Canyon Road,

Irvine CA 92606,

Phone: 1-919-470-7177

What You Need to Do to Sue Kia America Inc in Small Claims Court

  1. Establish the County KIA operates from in your state.
  2. File a complaint describing the KIA's actions and how much money you believe they owe you. Make sure the amount falls within your state's small claims limit.
  3. Pay the filing fee
  4. Arrange for KIA to receive a copy of your complaint as stipulated by law.
  5. Wait for the company to respond and negotiate a settlement.

A small claims court only handles claims that involve a relatively small amount of money. The amount varies from one state to the next. For instance, there's a $3,000 limit in Michigan, a $5,000 limit in New York, a $10,000 limit in California, and $12,000 in Pennsylvania.

Suing KIA with DONotPay is Fast and Easy

Suing a company in the small claims court can be tedious, especially when you're not familiar with the legal process. You'd need to collect the evidence, prepare an argument, and appear in court to represent yourself.

If your state allows legal representation, you'd need to go through the rigors of hiring a lawyer. Without proper legal representation, you're likely to lose the case. But then again, hiring a lawyer might prove to be more expensive than the damages you're claiming from the KIA Corporation.

Fortunately, DoNotPay can save you all the headaches of small claims court suits. Instead of letting the lawsuit consume your precious time, leave us to do all the heavy lifting.

Simply get on our platform, answer a few questions, and we'll handle the rest. We have considerable experience drafting professional demand letters acceptable by the small claims court.

Here's how to start a small claims lawsuit against KIA America with DoNotPay:

  1. Log-in to DoNotPay and select the Sue Now product.

  2. Tell us how much you are owed by the company, if applicable.

  3. Select the reason for your lawsuit.

  4. Provide details about why you're filing the lawsuit including photographic proof and other important information.

What Else Can DoNotPay Do?

Besides helping you with KIA corporate complaints, DoNotPay can help you resolve issues with other American Companies. Our entire service is geared towards assisting American consumers get the best value for money.

By signing up on the DoNotPay website, we can help you with:

Never again should you endure poor customer service or feel helpless when dealing with a large corporation. DoNotPay can ensure you get heard and compensated for any inconveniences caused to you.

Want your issue solved now?