Best Way to Request a KeyBank Chargeback

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The Simple Way to Request a KeyBank Chargeback

KeyBank is a subsidiary of KeyCorp and a regional bank with headquarters in Cleveland, Ohio. It is 24th on the list of the largest banks in the country. The bank serves retail, corporate, investment clients, and small businesses.

When you dispute a charge made on your credit or debit card, this is called a chargeback. The chargeback implies a reversal of the initial charge on the card.

What Is the KeyBank Chargeback Policy?

As a KeyBank client, you enjoy protection against unauthorized charges on your debit or credit card. You are not held accountable for any charges you did not explicitly authorize in a store, online, via mobile, or phone call.

If you see an unauthorized transaction charged to your account, report the matter as soon as possible at 1-800-KEY2YOU® (1-800-539-2968). The bank will review your account with you to verify all recent activity and start a dispute about the unauthorized transaction. If necessary, the card in question is blocked to prevent further unauthorized transactions.

However, the process is lengthy and can take up to six months to complete.

What Is a Chargeback Fee?

Banks impose a chargeback fee to recover their incurred costs during a chargeback dispute associated with customer accounts.

What Do You Need to Know Before You Begin With the KeyBank Chargeback Process?

If you intend to begin a cashback process with KeyBank, you need to check some boxes beforehand.

For a better chance of getting a successful chargeback, you need to:

Report and Block CardAs mentioned, report the issue as quickly as possible. Your case should have the proper criteria for a chargeback, and you should also have the supporting documentation. File the report within 120 days after the unauthorized transaction for better chances of success. Also, block the card to secure it.
Understand the Chargeback ProcessThe chargeback process follows chargeback codes, guidelines, deadlines, and documentation requirements. Before submission, ensure you understand the criteria of both the credit card company and KeyBank.
Have Accurate RecordsConfirm with your credit card company what they need in terms of evidence. If your proof does not match their requirements, your chances of a successful chargeback are next to nil.
Understand the CodesThere are multiple chargeback request codes you have to submit with your chargeback request. Ensure you choose the correct code for your chargeback. Otherwise, the bank will deny your request. You only have one chance to make a chargeback, do final checks to have everything in order.

How to File a Chargeback Claim Directly to KeyBank

You can also attempt to dispute the charge directly with KeyBank. However, you must know the KeyBank deadlines.

The KeyBank cashback timeline for a chargeback depends on your credit/debit card company's terms and conditions. Typically, you should advise the bank within 120 days from the date of the unauthorized transaction.

With some card companies, the case can go up to 540 days. The trick to succeeding in a chargeback is filing the request with KeyBank as soon as possible. Here are the steps you need to take:

  1. Initiate the chargeback dispute request
  2. The issuing bank looks at the request and forwards it to the acquiring bank.
  3. The acquiring bank automatically resolves the issue or sends it to the merchant.
  4. The merchant can either accept or reject the issue by sending evidence to the acquiring bank.
  5. The acquiring bank peruses the evidence from the merchant and sends it to the issuing bank after confirming it meets all requirements.
  6. The issuing bank peruses the merchant's evidence and decides whether to issue a chargeback or not.
  7. You and the merchant receive notification of the decision. Both parties are free to start an arbitration process if they disagree with that decision.

You can also initiate a chargeback request with KeyBank via:

Online Banking AccountYou can only submit an Electronic Dispute Record for recognized transactions, which means the dispute is:
  • Concern about an item or service you received
  • Concern about an overcharge on an item or service
  • Concern about a withdrawal, deposit, or purchase in your account.
By PhoneYou can request a chargeback via phone. Here is how to do it:
  • Get your credit card and personal information details
  • Prepare all the details related to the disputed transaction- the amount, dates, the merchant, etc.
  • Call Keybank at 800-539-1539 or 800-539-8336.
By LetterYou can send the dispute letter to Keybank via a letter sent by post. Include:
  • Your name and contact details
  • Your credit card number
  • The transaction amount
  • Transaction date
  • Problem description
  • Evidence of an attempt to solve the issue with the merchant

Send the letter to Online Banking Customer Service, 3290 Main St., Amherst, NY 14226, NY-00-01-0275.

How to Get Your KeyBank Chargeback With DoNotPay

Technology means things are more straightforward. Gone are the days when you had to line up for service in a banking hall. To initiate a KeyBank chargeback, you need to follow these steps:

  1. Search for DoNotPAy on your web browser
  2. Click on the File a Chargeback tab
  3. Type in your full name and bank details
  4. Input the name of the merchant facilitating the payment.

Follow the prompts from DoNotPay for the rest of the process. Confirm the details you have entered. The app sends a dispute letter to your bank on your behalf. We can also directly talk to the merchant and ask for a refund on your behalf.

What Else Can You Do With DoNotPay?

If a company declines to issue a refund, use DoNotPay to get a chargeback on the transaction. Whether you have issues with gaming platforms like Minecraft, Steam, or Epic, or with online companies like Spotify or Amazon Prime, DoNotPay can help you get a refund. We can help with chargebacks such as:

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When you receive a suspicious email, you can generate a virtual credit card and perform your transactions with ease. Our virtual cards are amazing if you need to avoid getting into automatic payments after the free trials are done.

Our app can do much more than this! Visit DoNotPay and get help with:

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