How to Make a Complaint to JetBlue Customer Service Agents Fast

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How to File JetBlue Complaints the Easy Way

JetBlue is the seventh-largest airline in North America by passenger capacity. It is also one of the major low-cost airlines in the U.S. known to prioritize traveler comfort and entertainment through the introduction of in-flight Wi-Fi and seat-back entertainment, despite their relatively low prices.

JetBlue has nearly perfect customer service, rated as the second-best airline to fly with. The company is also known to have great working conditions, with 76% of employees recommending it as the best place to work. Despite the good record, you might have a few complaints you wish to express regarding your experience as a consumer or worker at JetBlue.

If you have a complaint against JetBlue, you should reach out to the company for a resolution or even compensation. However, the process might be long and unproductive. DoNotPay simplifies the process and helps you in four easy steps.

How Do I File a Complaint to JetBlue?

JetBlue offers different avenues where you can file your complaints. People living with a physical disability have a separate platform dedicated to serving them and responding to their complaints. Here are the various ways you can :

Complaint Resolution for People With Disability

JetBlue's Complaints Resolution Officials are available at every airport that JetBlue flies to and are ever ready to listen to your complaints. If you encounter disability-related issues while traveling with JetBlue, you should ask the airport crew members for a JetBlue Complaints Resolution Official (CRO). The JetBlue Complaints Resolution Officials are trained in the Air Carrier Access Act (ACAA) regulations and the JetBlue policies associated with them, to handle any disability-related issue.

If you are unable to connect with a CRO at the airport:

  • Contact JetBlue via 1-800-JETBLUE (538-2583) and ask for a CRO.
  • Dial 711 to connect with the JetBlue TTY/TDD line
  • Reaching out to Disability Assistance Line at 1-855-ADA-LINE (232-5463)

General Complaints

Any JetBlue passenger who receives unfair treatment, misses a flight, or have any other complaint against the company can file a complaint by contacting JetBlue customer service through the following lines:

JetBlue Support Phone Number 1

For flight reservations, vacation packages, TrueBlue account information concerns, and more

JetBlue Support Phone Number 2

For JetBlue frequent flyers with Mosaic status regarding any complaint

JetBlue Support Phone Number 3

For concerns regarding delayed or damaged baggage

JetBlue Support
Online chatJetBlue Mobile App
Facebook PageJetBlue

JetBlue Credit Card Complaints

JetBlue does not offer direct intervention on matters regarding JetBlue credit cards. Instead, you can call the direct line to Barclays, the bank that issues the three JetBlue co-branded credit cards.

JetBlue CardCustomer Service Phone Number
JetBlue Card877-523-0478
JetBlue Plus Card877-523-0478
JetBlue Business Card877-907-7470

How to File a Complaint Against JetBlue

The JetBlue Customer Service Plan states that once you file a complaint against the company. You should receive an acknowledgment receipt within 30 days of filing the complaint and a substantial response to your complaint within 60 days of filing the complaint. If you do not get feedback from JetBlue as stated in their customer service plan, you have the right to take action against the company.

Should you experience any unfair treatment related to physical disability or experienced any problem due to the same, you can reach out to the following avenues and file your complaints:

  1. The U.S. Department of Transportation (DOT) Disability Hotline
  • Phone Number: Call 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
  • Available Hours: 7:00 am–5:00 pm ET, Monday through Friday, except holidays.
  1. U.S. Department of Transportation (DOT) Address & Phone Number
  • Mailing Address: U.S. Department of Transportation Aviation, Consumer Protection Division/C-75400, 7th Street, SW Washington, D.C. 20590
  • Phone Number: 1-202-366-2220
  1. Federal Aviation Administration (FAA)
  • For complaints regarding aviation safety and security
  • Online: Report Form
  • Mailing Address: Attn: AAE-300, Room 911, Federal Aviation Administration, Office of Audit and Evaluation, 800 Independence Avenue, S.W. Washington, D.C. 20591
  1. The Transportation Security Administration (TSA)
  • Phone Number: 1-866-289-9673
  • Email:

Take JetBlue to Small Claims Court With the Help of DoNotPay

You might take all the necessary steps when filing a complaint against a company and still not get a productive response. When the company is adamant about serving justice, you have all the right to send demand letters to the company in a small claims court.

Small claims courts help you resolve financial and property disputes with the aid of a lawyer. However, the process of building a case and winning it involves a lot of resources and time.

Here's how to with DoNotPay:

  1. Log-in to DoNotPay and select the Complaint Letters product.

  2. Tell us how much you are owed by the company, if applicable.

  3. Select the reason for your lawsuit.

  4. Provide details about why you're filing the lawsuit including photographic proof and other important information.

DoNotPay saves you precious time and resources by helping you send demand letters to companies through your phone. You can also file a complaint the following companies through the DoNotPay Complaint Letters product:

What Other Services Does DoNotPay Offer?

DoNotPay is an automated platform that simplifies all your related issues. We offer a simple way to file a complaint against JetBlue and send demand letters to the company in a small claims court through your phone.

DoNotPay works with government entities and private companies to bring services closer to you. Sign up with DoNotPay and eliminate endless hassle while enjoying the following services and much more:

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